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No fines or payment denials in the published 3-year window.
Reservoir Center for Health & Rehabilitation, the
400 Bolton Street, Marlborough, MA 01752 (opens Google Maps) · Middlesex County · (339) 224-1189· 144 certified beds · avg 133 residents/day · certified since Jul 1, 1990 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)
3/5
Health inspection rating (on-site)
inspected Jan 13, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.83
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 28 inspection findings. Open the full record below to read every finding.
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them. F-0865
The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. F-0558
View all 28 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 13, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Jan 13, 2026 | E · Potential for more than minimal harm, pattern | The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them. · F-0865 |
| Jan 13, 2026 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| Jan 13, 2026 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jan 13, 2026 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Jan 13, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Jan 13, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience. · F-0744 |
| Jan 13, 2026 | B · Potential for minimal harm, pattern | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Oct 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint · F-0580 |
| Oct 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint · F-0655 |
| Oct 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint · F-0698 |
| Oct 15, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Oct 2, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · F-0660 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD). · F-0742 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Oct 2, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Oct 2, 2024 | B · Potential for minimal harm, pattern | The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition. · F-0646 |
| Jul 11, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 11, 2023 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jul 11, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (13 → 8).
All citationsSerious citations (G–L)
2023
All citations: 3
Serious citations (G–L): 0
2024
All citations: 17
Serious citations (G–L): 0
2026
All citations: 8
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | F |
| 2024 | 17 | 0 | E |
| 2026 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMassachusetts averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.83
Massachusetts average: 3.89
U.S. average: 3.95
Registered Nurse hours
This facility: 0.62
Massachusetts average: 0.65
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.43
Massachusetts average: 3.51
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.83 | 3.89 | 3.95 | top 43% in Massachusetts; top 47% in the U.S. |
| Registered Nurse hours | 0.62 | 0.65 | 0.69 | top 45% in Massachusetts; top 46% in the U.S. |
| Weekend total nurse staffing | 3.43 | 3.51 | 3.50 | top 45% in Massachusetts; top 46% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.36 | 0.46 | 0.48 | bottom 38% in Massachusetts; bottom 45% in the U.S. |
| Total nursing staff turnover (%) | 33.6 | 38.2 | 45.8 | top 38% in Massachusetts; top 21% in the U.S. |
| RN turnover (%) | 21.1 | 42.6 | 42.9 | top 11% in Massachusetts; top 16% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.95, RN 0.63, weekend 3.54.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.95 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Reservoir Center for Health & Rehabilitation, the. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bokow, Barry | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| David, Albert | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Geffner, Ira | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Gluck, Robert | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Lobell, Jonah | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Lowinger, Ben | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Lowinger, Joseph | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Marvin Ostreicher Family Trust 2012 | Organization | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Meridian Capital Foundation | Organization | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Mso Associates LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Ostreicher, David | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Ostreicher, Marc | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Ostreicher, Marvin | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Ostreicher, Susan | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Schoor, Kalman | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Shaya-Mograby, Moshe | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Steg, Yitzchok | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Susan Ostreicher Family Trust 2012 | Organization | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Ventas NHV Fund | Organization | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
| Weinstock, Abraham | Individual | Indirect Ownership Interest | NOT APPLICABLE | 01/28/2013 |
Showing 20 of 32 parties CMS has on file for this facility; 12 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain National Health Care Associates — 42 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Augusta Center for Health & Rehabilitation, LLC — Augusta, ME · overall 3/5
- Brentwood Center for Health & Rehabilitation, LLC — Yarmouth, ME · overall 1/5
- Brewer Center for Health & Rehabilitation, LLC — Brewer, ME · overall 4/5
- Eastside Center for Health & Rehabilitation, LLC — Bangor, ME · overall 2/5
- Kennebunk Center for Health & Rehabilitation, LLC — Kennebunk, ME · overall 2/5
- Norway Center for Health & Rehabilitation, LLC — Norway, ME · overall 5/5
- Westgate Center for Rehab & Alzheimers Care — Bangor, ME · overall 5/5
- Winship Green Center for Health & Rehab, LLC — Bath, ME · overall 3/5
Listed by state, then facility name — not a ranking. Showing 8 of the 41 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 34% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 32 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 80 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Marlborough Hills Rehabilitation & Health Care Cen | 2.1 mi | Marlborough, MA | ★☆☆☆☆ | 1/5 | |
| Alliance Health at Marie Esther | 2.6 mi | Marlborough, MA | ★★★★☆ | 4/5 | |
| Sudbury Pines Extended Care | 5.7 mi | Sudbury, MA | ★★☆☆☆ | 2/5 | |
| Alliance Health at Coleman | 5.8 mi | Northborough, MA | ★★★★☆ | 4/5 | |
| Whittier Westborough Transitional Care Unit | 5.8 mi | Westborough, MA | ★★★★★ | 4/5 | |
| Beaumont Rehab & Skilled Nursing Ctr - Westboro | 6.1 mi | Westborough, MA | ★★★☆☆ | 3/5 | |
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | 6.3 mi | Northborough, MA | ★★★★★ | 4/5 | |
| Westborough Healthcare | 6.7 mi | Westborough, MA | ★★☆☆☆ | 3/5 | |
| Oak Knoll Rehabilitation and Healthcare Center | 6.7 mi | Framingham, MA | ★★★☆☆ | 3/5 | |
| St Patrick's Manor | 7.3 mi | Framingham, MA | ★★★★☆ | 3/5 | |
| Carlyle House | 7.4 mi | Framingham, MA | ★☆☆☆☆ | 2/5 | |
| Casa de Ramana Rehabilitation Center | 7.9 mi | Framingham, MA | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Middlesex, MA — 72 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Riverbend of South Natick — S Natick, MA · overall 5/5
- Rivercrest Long Term Care — W Concord, MA · overall 5/5
- Royal Meadow View Center — North Reading, MA · overall 4/5
- Royal Wayland Rehabilitation and Nursing Center — Wayland, MA · overall 5/5
- Sancta Maria Nursing Facility — Cambridge, MA · overall 2/5
- Seven Hills Pediatric Center — Groton, MA · overall 3/5
- Stone Rehabilitation and Senior Living — Newton Upper Falls, MA · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225326.
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