Eastside Center for Health & Rehabilitation, LLC

Name: Eastside Center for Health & Rehabilitation, LLC
Address: 516 MT HOPE AVENUE, Bangor, ME, 04401, US
Telephone: 2079476131

516 Mt Hope Avenue, Bangor, ME 04401 · Penobscot County · 69 certified beds · avg 65 residents/day · certified since Jan 1, 1993

Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)

2/5

Health inspection rating (on-site)

Serious findings on record

$11,190

Fines, last 3 years

3.77

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Feb 25, 2025 · F-0690

The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Why it matters: Poor continence and catheter care leads to infections, skin breakdown, and loss of dignity.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Mar 20, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (33)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 1, 2026	F · Potential for harm, facility-wide	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Apr 1, 2026	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Apr 1, 2026	E · Potential for harm, repeated	The facility did not make sure the resident's doctor reviewed their care and wrote, signed, and dated progress notes and orders at each required visit.
Apr 1, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 1, 2026	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Apr 1, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 1, 2026	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Apr 1, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 1, 2026	B · Minimal risk, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Apr 1, 2026	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 30, 2025	F · Potential for harm, facility-wide	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint
Dec 30, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Dec 30, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Dec 30, 2025	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly. · from a complaint
Dec 30, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Feb 25, 2025	▲ G · Actual harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 25, 2025	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Feb 25, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Feb 25, 2025	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jan 2, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Apr 22, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 22, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Apr 9, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 22, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 22, 2023	E · Potential for harm, repeated	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Dec 22, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 22, 2023	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
Dec 22, 2023	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Dec 22, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Dec 22, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 10).

Year	Citations	Serious (G–L)	Worst severity that year
2023	7	0	E
2024	3	0	E
2025	13	1	G ▲
2026	10	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $11,190.

Date	Type	Amount / length
Feb 25, 2025	Fine	$11,190

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Maine avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.77	4.60	3.95	bottom 10% in Maine; bottom 50% in the U.S.
Registered Nurse hours	1.13	1.11	0.69	top 42% in Maine; top 11% in the U.S.
Weekend total nurse staffing	3.44	4.16	3.50	bottom 10% in Maine; top 45% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.97	0.73	0.48	top 19% in Maine; top 7% in the U.S.
Total nursing staff turnover (%)	37.0	46.7	45.8	top 27% in Maine; top 29% in the U.S.
RN turnover (%)	40.0	40.2	42.9	bottom 48% in Maine; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.23, RN 1.27, weekend 3.86. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bokow, Barry	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Geffner, Ira	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Lowinger, Ben	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Lowinger, Joseph	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Mso Associates LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, David	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, Marc	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Steg, Yitzchok	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ventas NHV Fund	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
VK Health Facilities LLC	Organization	Direct Ownership Interest	NOT APPLICABLE	01/28/2013
Almeida, Elizabeth	Individual	ADP of the SNF	NOT APPLICABLE	01/28/2013
Barry Bokow 2012 Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	08/07/2020
Bokow, Barry	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2016
Bokow, Barry	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2016
Bokow, Michael	Individual	ADP of the SNF	NOT APPLICABLE	09/30/2015
BPB Ventures LLC	Organization	ADP of the SNF	NOT APPLICABLE	08/07/2020
Cavalari, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	04/16/2026
Cedar Hill NG Trust	Organization	ADP of the SNF	NOT APPLICABLE	05/14/2025
Cleaves, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	09/07/2022
Cleaves, Robert	Individual	ADP of the SNF	NOT APPLICABLE	04/15/2026

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How often does each resident's doctor visit and review their care in person?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Maine Veterans Home - Bangor	0.5 mi	Bangor, ME	★★★☆☆	2/5
Stillwater Health Care	0.8 mi	Bangor, ME	★★★★☆	3/5
Ross Manor	1.9 mi	Bangor, ME	★★★★★	4/5
Westgate Center for Rehab & Alzheimers Care	2.7 mi	Bangor, ME	★★★★★	4/5
Brewer Center for Health & Rehabilitation, LLC	2.8 mi	Brewer, ME	★★★★☆	4/5
Bangor Nursing & Rehabilitation Center	3.0 mi	Bangor, ME	★☆☆☆☆	1/5
Orono Commons	5.8 mi	Orono, ME	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Bangor →

Facility data as of CMS processing date 2026-08-01. CCN 205106.

The Care File

Visit checklist — Eastside Center for Health & Rehabilitation, LLC

516 Mt Hope Avenue, Bangor, ME 04401 · 2079476131

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $11,190

Most serious findings on record:

▲ Feb 25, 2025 (F-0690, Actual harm, one-off): The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Questions for the administrator:

☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How often does each resident's doctor visit and review their care in person?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 205106 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)