Westborough Healthcare

Name: Westborough Healthcare
Address: 8 COLONIAL DRIVE, Westborough, MA, 01581, US
Telephone: 5083669131

8 Colonial Drive, Westborough, MA 01581 · Worcester County · 117 certified beds · avg 98 residents/day · certified since Oct 3, 1975

Part of chain: NEXT STEP HEALTHCARE (14 facilities, chain avg rating 1.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Aug 2, 2023 · F-0578

The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.

Why it matters: Ignoring these rights means residents may receive treatments they refused, or miss having their end-of-life wishes respected.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Aug 23, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 25, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 25, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 25, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Feb 25, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Feb 25, 2026	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Feb 25, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 10, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 18, 2024	E · Potential for harm, repeated	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Nov 18, 2024	E · Potential for harm, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Nov 18, 2024	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 18, 2024	E · Potential for harm, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Nov 18, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Nov 18, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Nov 18, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 18, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Sep 25, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Oct 19, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Aug 2, 2023	▲ G · Actual harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Aug 2, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Aug 2, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (16 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2023	8	1	G ▲
2024	17	0	E
2025	1	0	D
2026	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.10	3.89	3.95	bottom 11% in Massachusetts; bottom 17% in the U.S.
Registered Nurse hours	0.54	0.65	0.69	bottom 40% in Massachusetts; bottom 44% in the U.S.
Weekend total nurse staffing	2.93	3.51	3.50	bottom 17% in Massachusetts; bottom 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.46	0.48	top 25% in Massachusetts; top 30% in the U.S.
Total nursing staff turnover (%)	42.4	38.2	45.8	bottom 32% in Massachusetts; top 43% in the U.S.
RN turnover (%)	60.0	42.6	42.9	bottom 19% in Massachusetts; bottom 22% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.65, RN 0.64, weekend 3.45. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 3/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Dell'anno, Damian	Individual	Indirect Ownership Interest	NOT APPLICABLE	12/01/2017
Next Step Healthcare LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/01/2017
Next Step Ma NH Gen Master Tenant,llc	Organization	Direct Ownership Interest	NOT APPLICABLE	12/01/2017
Stephan, William	Individual	Indirect Ownership Interest	NOT APPLICABLE	12/01/2017
Dell'anno, Damian	Individual	Corporate Officer	NOT APPLICABLE	12/01/2017
Govoni, Richard	Individual	Operational/Managerial Control	NOT APPLICABLE	06/29/2024
Govoni, Richard	Individual	ADP of the SNF	NOT APPLICABLE	06/29/2024
Malik, Faisal	Individual	Operational/Managerial Control	NOT APPLICABLE	04/11/2025
Malik, Faisal	Individual	ADP of the SNF	NOT APPLICABLE	04/11/2025
Next Step Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2017
Next Step Healthcare LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/25/2025
Stephan, William	Individual	Corporate Officer	NOT APPLICABLE	12/01/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Beaumont Rehab & Skilled Nursing Ctr - Westboro	0.6 mi	Westborough, MA	★★★☆☆	3/5
Whittier Westborough Transitional Care Unit	2.3 mi	Westborough, MA	★★★★★	4/5
Beaumont Rehab & Skilled Nursing Ctr - Northboro	3.4 mi	Northborough, MA	★★★★★	4/5
Alliance Health at Coleman	3.7 mi	Northborough, MA	★★★★☆	4/5
Shrewsbury Rehabilitation and Nursing at Southgate	4.9 mi	Shrewsbury, MA	★★★★☆	3/5
Marlborough Hills Rehabilitation & Health Care Cen	4.9 mi	Marlborough, MA	★☆☆☆☆	1/5
Reservoir Center for Health & Rehabilitation, the	6.7 mi	Marlborough, MA	★★★☆☆	3/5
Waterview Lodge LLC, Rehabilitation & Healthcare	7.0 mi	Ashland, MA	★★★☆☆	2/5
Alliance Health at Marie Esther	7.7 mi	Marlborough, MA	★★★★☆	4/5
Notre Dame Long Term Care Center	7.7 mi	Worcester, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Westborough →

Facility data as of CMS processing date 2026-08-01. CCN 225242.

The Care File

Visit checklist — Westborough Healthcare

8 Colonial Drive, Westborough, MA 01581 · 5083669131

Health inspection rating 3/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Aug 2, 2023 (F-0578, Actual harm, one-off): The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225242 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)