Alliance Health at Coleman
112 West Main Street, Northborough, MA 01532 · Worcester County · 45 certified beds · avg 44 residents/day · certified since Jul 1, 1990
Part of chain: ALLIANCE HEALTH & HUMAN SERVICES (8 facilities, chain avg rating 3.8★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (12)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 9, 2025 | E · Potential for harm, repeated | The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. |
| Sep 9, 2025 | E · Potential for harm, repeated | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Sep 9, 2025 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Sep 9, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Sep 9, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Sep 9, 2025 | B · Minimal risk, repeated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Apr 19, 2023 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 19, 2023 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Apr 19, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Apr 19, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| Apr 19, 2023 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Apr 19, 2023 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 6 | 0 | E |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.80 | 3.89 | 3.95 | top 44% in Massachusetts; top 48% in the U.S. |
| Registered Nurse hours | 0.81 | 0.65 | 0.69 | top 18% in Massachusetts; top 27% in the U.S. |
| Weekend total nurse staffing | 3.18 | 3.51 | 3.50 | bottom 38% in Massachusetts; bottom 41% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.75 | 0.46 | 0.48 | top 10% in Massachusetts; top 14% in the U.S. |
| Total nursing staff turnover (%) | 53.7 | 38.2 | 45.8 | bottom 11% in Massachusetts; bottom 28% in the U.S. |
| RN turnover (%) | 62.5 | 42.6 | 42.9 | bottom 17% in Massachusetts; bottom 19% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.48, RN 0.74, weekend 2.92. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
Non profit - Corporation · changed ownership in the last 12 months
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Alliance Health INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/2025 |
| Alliance Health Management Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2025 |
| Alliance Health Management Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2025 |
| Brunetti, Tammy | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Calkins, Andrew | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Chaudhary, Saqib | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2025 |
| Chaudhary, Saqib | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2025 |
| Cliftonlarsonallen LLP | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2025 |
| Corridan, Linda | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Grady, Francis | Individual | Corporate Director | NOT APPLICABLE | 07/15/2023 |
| Grady, Francis | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2025 |
| Grady, Francis | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 10/24/2025 |
| Gray, Alfred | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Hunter, Linda | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2026 |
| Hunter, Linda | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2026 |
| Janisko, Jerome | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Jennings, Michael | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Jones, Erik | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Kemp, Paul | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2025 |
| Lavallee, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Beaumont Rehab & Skilled Nursing Ctr - Northboro | 0.6 mi | Northborough, MA | ★★★★★ | 4/5 | |
| Shrewsbury Rehabilitation and Nursing at Southgate | 3.2 mi | Shrewsbury, MA | ★★★★☆ | 3/5 | |
| Beaumont Rehab & Skilled Nursing Ctr - Westboro | 3.4 mi | Westborough, MA | ★★★☆☆ | 3/5 | |
| Westborough Healthcare | 3.7 mi | Westborough, MA | ★★☆☆☆ | 3/5 | |
| Marlborough Hills Rehabilitation & Health Care Cen | 3.7 mi | Marlborough, MA | ★☆☆☆☆ | 1/5 | |
| Whittier Westborough Transitional Care Unit | 5.2 mi | Westborough, MA | ★★★★★ | 4/5 | |
| Reservoir Center for Health & Rehabilitation, the | 5.8 mi | Marlborough, MA | ★★★☆☆ | 3/5 | |
| Notre Dame Long Term Care Center | 6.0 mi | Worcester, MA | ★★★★☆ | 4/5 | |
| Regalcare at Worcester | 6.2 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Knollwood Nursing Center | 6.3 mi | Worcester, MA | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 225403.