Rivercrest Long Term Care
Deaconess Road, W Concord, MA 01742 · Middlesex County · 151 certified beds · avg 37 residents/day · certified since Jan 1, 1967
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (5)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 14, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 27, 2023 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2024 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.67 | 3.89 | 3.95 | top 12% in Massachusetts; top 19% in the U.S. |
| Registered Nurse hours | 1.39 | 0.65 | 0.69 | top 3% in Massachusetts; top 6% in the U.S. |
| Weekend total nurse staffing | 4.38 | 3.51 | 3.50 | top 11% in Massachusetts; top 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.01 | 0.46 | 0.48 | top 4% in Massachusetts; top 6% in the U.S. |
| Total nursing staff turnover (%) | 27.3 | 38.2 | 45.8 | top 18% in Massachusetts; top 10% in the U.S. |
| RN turnover (%) | 8.3 | 42.6 | 42.9 | top 3% in Massachusetts; top 3% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.44, RN 1.32, weekend 4.17. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Battisti-Keane, Christine | Individual | Corporate Director | NOT APPLICABLE | 01/23/2022 |
| Battisti-Keane, Christine | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/23/2022 |
| Battisti-Keane, Christine | Individual | ADP of the SNF | NOT APPLICABLE | 12/03/2025 |
| Burlamachi, Glenn | Individual | Corporate Director | NOT APPLICABLE | 04/06/2013 |
| Clay & Associates, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Cratsley, John | Individual | Corporate Director | NOT APPLICABLE | 04/16/2015 |
| Deaconess Abundant Life Communities | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2011 |
| Finkel, Noah | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2025 |
| Finkel, Noah | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2025 |
| Grinnell, Kenneth | Individual | Corporate Director | NOT APPLICABLE | 04/12/2016 |
| Hedison, Harry | Individual | Corporate Director | NOT APPLICABLE | 04/06/2013 |
| Kanesa-Thasan, Sunita | Individual | Corporate Director | NOT APPLICABLE | 04/16/2015 |
| Lipson, Frances | Individual | Corporate Director | NOT APPLICABLE | 11/12/2024 |
| Lombard, John | Individual | Corporate Director | NOT APPLICABLE | 04/16/2019 |
| Macclary, Marcia | Individual | Corporate Director | NOT APPLICABLE | 04/18/2017 |
| McDonough, Susan | Individual | Corporate Director | NOT APPLICABLE | 04/18/2017 |
| McGowan, James | Individual | Corporate Officer | NOT APPLICABLE | 03/11/2016 |
| McGowan, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/11/2016 |
| Mudry, Marilyn | Individual | Corporate Director | NOT APPLICABLE | 04/16/2019 |
| Mudry, Marilyn | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/16/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Care One at Concord | 0.5 mi | W Concord, MA | ★★★★☆ | 4/5 | |
| The Commons Skilled Nursing & Rehabilitation | 3.0 mi | Lincoln, MA | ★★★★★ | 4/5 | |
| Life Care Center of Acton | 4.0 mi | Acton, MA | ★★★★☆ | 4/5 | |
| Campion Health & Wellness, INC | 5.7 mi | Weston, MA | ★★★★★ | 5/5 | |
| Vantage at Sudbury LLC | 6.2 mi | Sudbury, MA | ★★☆☆☆ | 2/5 | |
| Carleton-Willard Village Retirement & Nursing Ctr | 7.0 mi | Bedford, MA | ★★★★★ | 3/5 | |
| Sudbury Pines Extended Care | 7.1 mi | Sudbury, MA | ★★☆☆☆ | 2/5 | |
| Brookhaven at Lexington | 7.8 mi | Lexington, MA | ★★★★★ | 5/5 | |
| Life Care Center of Nashoba Valley | 8.0 mi | Littleton, MA | ★★★★☆ | 4/5 | |
| Westford Nursing and Rehabilitation Center | 8.0 mi | Westford, MA | ★★★★☆ | 4/5 | |
| Meadow Green Nursing and Rehabilitation Center | 8.1 mi | Waltham, MA | ★☆☆☆☆ | 2/5 | |
| Oak Knoll Rehabilitation and Healthcare Center | 8.2 mi | Framingham, MA | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 225080.