Reservoir Center for Health & Rehabilitation, the

Name: Reservoir Center for Health & Rehabilitation, the
Address: 400 BOLTON STREET, Marlborough, MA, 01752, US
Telephone: 3392241189

400 Bolton Street, Marlborough, MA 01752 · Middlesex County · 144 certified beds · avg 133 residents/day · certified since Jul 1, 1990

Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.83

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 13, 2026	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jan 13, 2026	E · Potential for harm, repeated	The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them.
Jan 13, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jan 13, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jan 13, 2026	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 13, 2026	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jan 13, 2026	D · Potential for harm, one-off	The facility did not provide the right treatment and services for residents with dementia or signs of dementia. Dementia care requires specific approaches, training, and patience.
Jan 13, 2026	B · Minimal risk, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Oct 15, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint
Oct 15, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint
Oct 15, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Oct 2, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Oct 2, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Oct 2, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Oct 2, 2024	B · Minimal risk, repeated	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Jul 11, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 11, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 11, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 8).

Year	Citations	Worst severity that year
2023	3	F
2024	17	E
2026	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.83	3.89	3.95	top 43% in Massachusetts; top 47% in the U.S.
Registered Nurse hours	0.62	0.65	0.69	top 45% in Massachusetts; top 46% in the U.S.
Weekend total nurse staffing	3.43	3.51	3.50	top 45% in Massachusetts; top 46% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.46	0.48	bottom 38% in Massachusetts; bottom 45% in the U.S.
Total nursing staff turnover (%)	33.6	38.2	45.8	top 38% in Massachusetts; top 21% in the U.S.
RN turnover (%)	21.1	42.6	42.9	top 11% in Massachusetts; top 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.95, RN 0.63, weekend 3.54. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bokow, Barry	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
David, Albert	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Geffner, Ira	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Gluck, Robert	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Lobell, Jonah	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Lowinger, Ben	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Lowinger, Joseph	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Marvin Ostreicher Family Trust 2012	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Meridian Capital Foundation	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Mso Associates LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, David	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, Marc	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, Marvin	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ostreicher, Susan	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Schoor, Kalman	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Shaya-Mograby, Moshe	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Steg, Yitzchok	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Susan Ostreicher Family Trust 2012	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Ventas NHV Fund	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013
Weinstock, Abraham	Individual	Indirect Ownership Interest	NOT APPLICABLE	01/28/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Marlborough Hills Rehabilitation & Health Care Cen	2.1 mi	Marlborough, MA	★☆☆☆☆	1/5
Alliance Health at Marie Esther	2.6 mi	Marlborough, MA	★★★★☆	4/5
Sudbury Pines Extended Care	5.7 mi	Sudbury, MA	★★☆☆☆	2/5
Alliance Health at Coleman	5.8 mi	Northborough, MA	★★★★☆	4/5
Whittier Westborough Transitional Care Unit	5.8 mi	Westborough, MA	★★★★★	4/5
Beaumont Rehab & Skilled Nursing Ctr - Westboro	6.1 mi	Westborough, MA	★★★☆☆	3/5
Beaumont Rehab & Skilled Nursing Ctr - Northboro	6.3 mi	Northborough, MA	★★★★★	4/5
Westborough Healthcare	6.7 mi	Westborough, MA	★★☆☆☆	3/5
Oak Knoll Rehabilitation and Healthcare Center	6.7 mi	Framingham, MA	★★★☆☆	3/5
St Patrick's Manor	7.3 mi	Framingham, MA	★★★★☆	3/5
Carlyle House	7.4 mi	Framingham, MA	★☆☆☆☆	2/5
Casa de Ramana Rehabilitation Center	7.9 mi	Framingham, MA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Marlborough →

Facility data as of CMS processing date 2026-08-01. CCN 225326.

The Care File

Visit checklist — Reservoir Center for Health & Rehabilitation, the

400 Bolton Street, Marlborough, MA 01752 · 3392241189

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What specific dementia training do your staff receive, and how do you handle difficult moments without medication?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225326 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)