Haven of Phoenix
4202 North 20th Avenue, Phoenix, AZ 85015 · Maricopa County · 114 certified beds · avg 107 residents/day · certified since Jun 24, 1985
Abuse citation flag (CMS)
Part of chain: HAVEN HEALTH (20 facilities, chain avg rating 2.7★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Dec 16, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Feb 11, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (20)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 6, 2026 | E · Potential for harm, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| May 6, 2026 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| May 6, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 6, 2026 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| May 6, 2026 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| May 6, 2026 | D · Potential for harm, one-off | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| May 6, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Dec 16, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jan 24, 2025 | E · Potential for harm, repeated | The facility's activities program was not run by a qualified professional. The person directing recreation and social activities must have proper training or credentials. |
| Jan 24, 2025 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jan 24, 2025 | D · Potential for harm, one-off | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Jan 24, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 8, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 8, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 8, 2023 | D · Potential for harm, one-off | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Sep 8, 2023 | D · Potential for harm, one-off | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. |
| Sep 8, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | E |
| 2024 | 3 | 0 | D |
| 2025 | 5 | 1 | G ▲ |
| 2026 | 7 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,278.
| Date | Type | Amount / length |
|---|---|---|
| Dec 16, 2025 | Fine | $8,278 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.38 | 3.97 | 3.95 | bottom 27% in Arizona; bottom 31% in the U.S. |
| Registered Nurse hours | 0.56 | 0.69 | 0.69 | bottom 40% in Arizona; bottom 46% in the U.S. |
| Weekend total nurse staffing | 2.98 | 3.50 | 3.50 | bottom 29% in Arizona; bottom 30% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.49 | 0.48 | bottom 29% in Arizona; bottom 39% in the U.S. |
| Total nursing staff turnover (%) | 37.4 | 45.2 | 45.8 | top 24% in Arizona; top 30% in the U.S. |
| RN turnover (%) | 41.7 | 43.6 | 42.9 | top 44% in Arizona; top 50% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.23, RN 0.53, weekend 2.84. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Seastrand, Jason | Individual | Direct Ownership Interest | NOT APPLICABLE | 06/01/2016 |
| West, Christian | Individual | Direct Ownership Interest | NOT APPLICABLE | 06/01/2016 |
| Ahmed, Bahaledin | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2016 |
| Ahmed, Bahaledin | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2016 |
| Fragoso, Lindsay | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/10/2021 |
| Fragoso, Lindsay | Individual | ADP of the SNF | NOT APPLICABLE | 05/10/2021 |
| Gandhi, Hemang | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2023 |
| Gandhi, Hemang | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Greiner, Russell | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/16/2023 |
| Greiner, Russell | Individual | ADP of the SNF | NOT APPLICABLE | 08/16/2023 |
| Haven Health Properties LLC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 06/01/2016 |
| Haven Health Properties LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/25/2024 |
| Haven Phoenix Real Estate LLC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 06/01/2016 |
| Haven Phoenix Real Estate LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/26/2024 |
| Health Group Management LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/25/2024 |
| Health Group Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/25/2024 |
| Koker, Shelly | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/05/2026 |
| Koker, Shelly | Individual | ADP of the SNF | NOT APPLICABLE | 01/05/2026 |
| Robertson, Brett | Individual | ADP of the SNF | NOT APPLICABLE | 12/18/2024 |
| Samuelian, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 12/18/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Rehabilitation Center at the Palazzo | 2.2 mi | Phoenix, AZ | ★★★★☆ | 3/5 | |
| Beatitudes Campus | 2.9 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| Camelback Post Acute Care and Rehabilitation | 2.9 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| Maryland Gardens Post Acute | 2.9 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Desert Terrace Healthcare Center | 4.3 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| The Terraces of Phoenix | 4.5 mi | Phoenix, AZ | ★★★★★ | 4/5 | |
| Haven Health Sky Harbor, LLC | 4.7 mi | Phoenix, AZ | ★★☆☆☆ | 1/5 | |
| Bella Vita Health and Rehabilitation Center | 4.7 mi | Glendale, AZ | ★★★☆☆ | 2/5 | abuse |
| Desert Haven Care Center | 4.7 mi | Phoenix, AZ | ★☆☆☆☆ | 1/5 | abuse |
| North Mountain Medical and Rehabilitation Center | 5.3 mi | Phoenix, AZ | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 035107.