The Rehabilitation Center at the Palazzo

Name: The Rehabilitation Center at the Palazzo
Address: 6250 NORTH 19TH AVENUE, Phoenix, AZ, 85015, US
Telephone: 6024336300

6250 North 19th Avenue, Phoenix, AZ 85015 · Maricopa County · 60 certified beds · avg 53 residents/day · certified since Sep 19, 1985

Part of chain: ASPEN SKILLED HEALTHCARE (35 facilities, chain avg rating 3.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.09

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 25, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Jun 27, 2025	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Jun 27, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 27, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 27, 2025	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jun 27, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 27, 2025	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jun 27, 2025	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jun 27, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Sep 8, 2023	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Sep 8, 2023	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · from a complaint
Sep 8, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Sep 8, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Sep 8, 2023	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Sep 8, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 8, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 28, 2022	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Jul 28, 2022	E · Potential for harm, repeated	The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation.
Jul 28, 2022	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jul 28, 2022	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jul 28, 2022	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 28, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 5).

Year	Citations	Worst severity that year
2022	13	E
2023	7	E
2025	8	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.09	3.97	3.95	top 29% in Arizona; top 36% in the U.S.
Registered Nurse hours	0.55	0.69	0.69	bottom 39% in Arizona; bottom 45% in the U.S.
Weekend total nurse staffing	3.57	3.50	3.50	top 32% in Arizona; top 39% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.49	0.48	top 47% in Arizona; top 44% in the U.S.
Total nursing staff turnover (%)	51.6	45.2	45.8	bottom 27% in Arizona; bottom 33% in the U.S.
RN turnover (%)	20.0	43.6	42.9	top 13% in Arizona; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.33, RN 0.58, weekend 3.77. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bradshaw, Peter	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/13/2024
Case, Ryan	Individual	Indirect Ownership Interest	NOT APPLICABLE	05/08/2024
Elsner, Eric	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/13/2024
Kirkwood, Jared	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/13/2024
Orgill, Craig	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/13/2024
Paxman, Marcus	Individual	Indirect Ownership Interest	NOT APPLICABLE	09/13/2024
Aspen Healthcare Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/13/2024
Aspen Skilled Healthcare INC	Organization	ADP of the SNF	NOT APPLICABLE	05/08/2024
Bradshaw, Jeffrey	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	08/26/2025
Bradshaw, Jeffrey	Individual	ADP of the SNF	NOT APPLICABLE	06/16/2023
Brady, Vern	Individual	ADP of the SNF	NOT APPLICABLE	09/13/2024
Case, Ryan	Individual	ADP of the SNF	NOT APPLICABLE	09/13/2024
Caslmon, Timothy	Individual	Operational/Managerial Control	NOT APPLICABLE	09/13/2024
Caslmon, Timothy	Individual	ADP of the SNF	NOT APPLICABLE	08/12/2025
Jacaranda Healthcare Group LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/13/2024
Thompson, Stephen	Individual	Operational/Managerial Control	NOT APPLICABLE	09/13/2024
Thompson, Stephen	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	08/12/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Beatitudes Campus	0.7 mi	Phoenix, AZ	★★★☆☆	2/5
Maryland Gardens Post Acute	1.7 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Haven of Phoenix	2.2 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
The Terraces of Phoenix	3.1 mi	Phoenix, AZ	★★★★★	4/5
North Mountain Medical and Rehabilitation Center	3.3 mi	Phoenix, AZ	★★★★★	5/5
Camelback Post Acute Care and Rehabilitation	3.3 mi	Phoenix, AZ	★★★☆☆	2/5
Horizon Post Acute and Rehabilitation Center	4.2 mi	Glendale, AZ	★★★☆☆	2/5	abuse
Coronado Healthcare Center	4.2 mi	Phoenix, AZ	★★★★★	4/5
Christian Care Nursing Center	4.5 mi	Phoenix, AZ	★★★★☆	4/5
Bella Vita Health and Rehabilitation Center	4.8 mi	Glendale, AZ	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Phoenix →

Facility data as of CMS processing date 2026-08-01. CCN 035116.

The Care File

Visit checklist — The Rehabilitation Center at the Palazzo

6250 North 19th Avenue, Phoenix, AZ 85015 · 6024336300

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035116 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)