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No fines or payment denials in the published 3-year window.
The Rehabilitation Center at the Palazzo
6250 North 19th Avenue, Phoenix, AZ 85015 (opens Google Maps) · Maricopa County · (602) 433-6300· 60 certified beds · avg 53 residents/day · certified since Sep 19, 1985 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ASPEN SKILLED HEALTHCARE (35 facilities, chain avg rating 3.7★)
3/5
Health inspection rating (on-site)
inspected Jun 27, 2025
0
Serious findings on record
$0
Fines, last 3 years
4.09
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 29 inspection findings. Open the full record below to read every finding.
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint F-0628
The facility did not observe each nurse aide's job performance or provide regular training as required. F-0730
The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. F-0761
View all 29 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 25, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint · F-0628 |
| Jun 27, 2025 | E · Potential for more than minimal harm, pattern | The facility did not observe each nurse aide's job performance or provide regular training as required. · F-0730 |
| Jun 27, 2025 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jun 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Jun 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jun 27, 2025 | E · Potential for more than minimal harm, pattern | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Jun 27, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Jun 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Sep 8, 2023 | E · Potential for more than minimal harm, pattern | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · from a complaint · F-0622 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate pain management for a resident who needed it. · F-0697 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD). · F-0742 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Sep 8, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them. · F-0773 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · F-0867 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| Jul 28, 2022 | E · Potential for more than minimal harm, pattern | The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation. · F-0943 |
| Jul 28, 2022 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Jul 28, 2022 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| Jul 28, 2022 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 28, 2022 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (7 → 5).
All citationsSerious citations (G–L)
2022
All citations: 13
Serious citations (G–L): 0
2023
All citations: 7
Serious citations (G–L): 0
2025
All citations: 8
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 13 | 0 | E |
| 2023 | 7 | 0 | E |
| 2025 | 8 | 0 | E |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.09
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 0.55
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.57
Arizona average: 3.50
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.09 | 3.97 | 3.95 | top 29% in Arizona; top 36% in the U.S. |
| Registered Nurse hours | 0.55 | 0.69 | 0.69 | bottom 39% in Arizona; bottom 45% in the U.S. |
| Weekend total nurse staffing | 3.57 | 3.50 | 3.50 | top 32% in Arizona; top 39% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.43 | 0.49 | 0.48 | top 47% in Arizona; top 44% in the U.S. |
| Total nursing staff turnover (%) | 51.6 | 45.2 | 45.8 | bottom 27% in Arizona; bottom 33% in the U.S. |
| RN turnover (%) | 20.0 | 43.6 | 42.9 | top 13% in Arizona; top 13% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.33, RN 0.58, weekend 3.77.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.33 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Rehabilitation Center at the Palazzo. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bradshaw, Peter | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/13/2024 |
| Case, Ryan | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/08/2024 |
| Elsner, Eric | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/13/2024 |
| Kirkwood, Jared | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/13/2024 |
| Orgill, Craig | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/13/2024 |
| Paxman, Marcus | Individual | Indirect Ownership Interest | NOT APPLICABLE | 09/13/2024 |
| Aspen Healthcare Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/13/2024 |
| Aspen Skilled Healthcare INC | Organization | ADP of the SNF | NOT APPLICABLE | 05/08/2024 |
| Bradshaw, Jeffrey | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 08/26/2025 |
| Bradshaw, Jeffrey | Individual | ADP of the SNF | NOT APPLICABLE | 06/16/2023 |
| Brady, Vern | Individual | ADP of the SNF | NOT APPLICABLE | 09/13/2024 |
| Case, Ryan | Individual | ADP of the SNF | NOT APPLICABLE | 09/13/2024 |
| Caslmon, Timothy | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/13/2024 |
| Caslmon, Timothy | Individual | ADP of the SNF | NOT APPLICABLE | 08/12/2025 |
| Jacaranda Healthcare Group LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/13/2024 |
| Thompson, Stephen | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/13/2024 |
| Thompson, Stephen | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 08/12/2025 |
All 17 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Aspen Skilled Healthcare — 35 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Alta Healthcare Center of Camarillo — Camarillo, CA · overall 4/5
- Berkley East Healthcare Center — Santa Monica, CA · overall 2/5
- Berkley Post-Acute — Van Nuys, CA · overall 3/5
- Berkley West Healthcare Center — Santa Monica, CA · overall 3/5
- Bixby Towers Post-Acute Rehab — Long Beach, CA · overall 2/5SFF
- Cottonwood Healthcare Center — Woodland, CA · overall 5/5
- Country Crest Post-Acute — Oroville, CA · overall 4/5
- Greenridge Post Acute — El Sobrante, CA · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 34 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How often do you evaluate your nurse aides and what ongoing training do they receive?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 52% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 59 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Beatitudes Campus | 0.7 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| Maryland Gardens Post Acute | 1.7 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Haven of Phoenix | 2.2 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| The Terraces of Phoenix | 3.1 mi | Phoenix, AZ | ★★★★★ | 4/5 | |
| North Mountain Medical and Rehabilitation Center | 3.3 mi | Phoenix, AZ | ★★★★★ | 5/5 | |
| Camelback Post Acute Care and Rehabilitation | 3.3 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| Horizon Post Acute and Rehabilitation Center | 4.2 mi | Glendale, AZ | ★★★☆☆ | 2/5 | abuse |
| Coronado Healthcare Center | 4.2 mi | Phoenix, AZ | ★★★★★ | 4/5 | |
| Christian Care Nursing Center | 4.5 mi | Phoenix, AZ | ★★★★☆ | 4/5 | |
| Bella Vita Health and Rehabilitation Center | 4.8 mi | Glendale, AZ | ★★★☆☆ | 2/5 | abuse |
| Desert Terrace Healthcare Center | 5.5 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Desert Haven Care Center | 5.7 mi | Phoenix, AZ | ★☆☆☆☆ | 1/5 | abuse |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- VI at Grayhawk, a VI and Plaza Companies Community — Scottsdale, AZ · overall 5/5
- VI at Silverstone, a VI and Plaza Companies Commun — Scottsdale, AZ · overall 2/5
- Wellsprings of Gilbert — Gilbert, AZ · overall 5/5
- Acacia Health Center — Phoenix, AZ · overall 5/5
- Advance Health Care of Scottsdale — Scottsdale, AZ · overall 5/5
- Advanced Health Care of Glendale — Glendale, AZ · overall 5/5
- Advanced Healthcare of Mesa — Mesa, AZ · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035116.