Life Care Center of North Glendale

Name: Life Care Center of North Glendale
Address: 13620 NORTH 55TH AVENUE, Glendale, AZ, 85304, US
Telephone: 6028438433

13620 North 55th Avenue, Glendale, AZ 85304 · Maricopa County · 223 certified beds · avg 119 residents/day · certified since Apr 10, 1986

Part of chain: LIFE CARE CENTERS OF AMERICA (194 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 12, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 12, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Jun 12, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 12, 2026	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Jun 12, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 12, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 12, 2025	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint
Aug 28, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jun 14, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jul 3, 2023	E · Potential for harm, repeated	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
May 5, 2022	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
May 5, 2022	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 5, 2022	E · Potential for harm, repeated	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
May 5, 2022	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
May 5, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 5, 2022	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
May 5, 2022	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
May 5, 2022	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 5, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 5, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 6).

Year	Citations	Worst severity that year
2022	10	E
2023	1	E
2024	2	D
2025	1	E
2026	6	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.40	3.97	3.95	bottom 31% in Arizona; bottom 32% in the U.S.
Registered Nurse hours	0.59	0.69	0.69	bottom 49% in Arizona; top 50% in the U.S.
Weekend total nurse staffing	3.04	3.50	3.50	bottom 32% in Arizona; bottom 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.49	0.48	bottom 34% in Arizona; bottom 42% in the U.S.
Total nursing staff turnover (%)	29.6	45.2	45.8	top 13% in Arizona; top 14% in the U.S.
RN turnover (%)	20.0	43.6	42.9	top 13% in Arizona; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.39, RN 0.59, weekend 3.03. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Developers Investment Company INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	06/01/1993
Alexander, Antoinette	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/25/2017
Alexander, Antoinette	Individual	Operational/Managerial Control	NOT APPLICABLE	05/25/2017
Butner, Nancy	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/16/2018
Butner, Nancy	Individual	Operational/Managerial Control	NOT APPLICABLE	09/16/2018
Carroll, John	Individual	Operational/Managerial Control	NOT APPLICABLE	04/08/2016
Carroll, John	Individual	ADP of the SNF	NOT APPLICABLE	03/17/2025
Cross, Cindy	Individual	Corporate Officer	NOT APPLICABLE	04/21/1994
Developers Investment Company INC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/01/1993
Fletcher, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	12/13/2024
Glendale Medical Investors Limited Partnership	Organization	Operational/Managerial Control	NOT APPLICABLE	10/27/1966
Glendale Medical Investors Limited Partnership	Organization	ADP of the SNF	NOT APPLICABLE	08/31/2000
Henry, Terry	Individual	Corporate Director	NOT APPLICABLE	08/16/1999
Lay, Lisa	Individual	Corporate Officer	NOT APPLICABLE	02/09/2018
Life Care Affiliates II	Organization	Operational/Managerial Control	NOT APPLICABLE	10/27/1988
Life Care Affiliates II	Organization	General Partnership Interest	NOT APPLICABLE	06/01/1993
Life Care Affiliates II	Organization	ADP of the SNF	NOT APPLICABLE	08/31/2000
Life Care Centers of America, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	10/27/1988
Life Care Centers of America, INC.	Organization	ADP of the SNF	NOT APPLICABLE	03/17/2025
Preston, Aubrey	Individual	Operational/Managerial Control	NOT APPLICABLE	12/13/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How is routine foot care handled here, and does a podiatrist visit regularly?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Advanced Health Care of Glendale	2.4 mi	Glendale, AZ	★★★★★	4/5
Center at Arrowhead, LLC	3.2 mi	Glendale, AZ	★★★★★	4/5
Horizon Post Acute and Rehabilitation Center	3.3 mi	Glendale, AZ	★★★☆☆	2/5	abuse
Agave Grove Post Acute	3.4 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Freedom Plaza Care Center	4.6 mi	Peoria, AZ	★★★★★	5/5
Peoria Post Acute and Rehabilitation	4.6 mi	Peoria, AZ	★★★★☆	4/5
Christian Care Nursing Center	4.7 mi	Phoenix, AZ	★★★★☆	4/5
Coronado Healthcare Center	4.8 mi	Phoenix, AZ	★★★★★	4/5
Immanuel Campus of Care	5.7 mi	Peoria, AZ	★★★☆☆	2/5	abuse
Boswell Transitional Care of Cascadia	6.3 mi	Sun City, AZ	★★★★★	4/5
Az - Rio Vista Post Acute and Rehabilitation	6.4 mi	Peoria, AZ	★★★★★	4/5
Sun City Post Acute	6.5 mi	Sun City, AZ	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Glendale →

Facility data as of CMS processing date 2026-08-01. CCN 035126.

The Care File

Visit checklist — Life Care Center of North Glendale

13620 North 55th Avenue, Glendale, AZ 85304 · 6028438433

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How is routine foot care handled here, and does a podiatrist visit regularly?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035126 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)