Haven of Tucson

Name: Haven of Tucson
Address: 3705 NORTH SWAN ROAD, Tucson, AZ, 85718, US
Telephone: 5202997088

3705 North Swan Road, Tucson, AZ 85718 · Pima County · 118 certified beds · avg 102 residents/day · certified since May 4, 1988

Part of chain: HAVEN HEALTH (20 facilities, chain avg rating 2.7★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.36

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Aug 12, 2025 · F-0684 · triggered by a complaint

The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Sep 3, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Mar 2, 2023 · F-0690

The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Why it matters: Poor continence and catheter care leads to infections, skin breakdown, and loss of dignity.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: May 10, 2023 (Deficient, Provider has date of correction)

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 21, 2026	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Apr 21, 2026	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Apr 21, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Apr 21, 2026	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Dec 1, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 1, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Aug 12, 2025	▲ G · Actual harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
Dec 20, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Dec 20, 2024	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 20, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Dec 20, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 20, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 3, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Sep 3, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Mar 2, 2023	▲ G · Actual harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Mar 2, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 2, 2023	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2023	4	1	G ▲
2024	9	0	D
2025	3	1	G ▲
2026	4	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.36	3.97	3.95	bottom 1% in Arizona; bottom 2% in the U.S.
Registered Nurse hours	0.42	0.69	0.69	bottom 21% in Arizona; bottom 26% in the U.S.
Weekend total nurse staffing	2.09	3.50	3.50	bottom 1% in Arizona; bottom 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.48	0.49	0.48	top 38% in Arizona; top 36% in the U.S.
Total nursing staff turnover (%)	48.0	45.2	45.8	bottom 39% in Arizona; bottom 42% in the U.S.
RN turnover (%)	50.0	43.6	42.9	bottom 39% in Arizona; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.73, weekend 3.60. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Robertson, Brett	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
Samuelian, Robert	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
Samuelian, Spencer	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
Samuelian, Stephen	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
Seastrand, Jason	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
West, Christian	Individual	Indirect Ownership Interest	NOT APPLICABLE	11/01/2015
Espinosa, Stephanie	Individual	Operational/Managerial Control	NOT APPLICABLE	10/14/2024
Espinosa, Stephanie	Individual	ADP of the SNF	NOT APPLICABLE	10/14/2024
Fragoso, Lindsay	Individual	Operational/Managerial Control	NOT APPLICABLE	05/10/2021
Fragoso, Lindsay	Individual	ADP of the SNF	NOT APPLICABLE	05/10/2021
Haven Health Properties LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	11/01/2015
Haven Health Properties LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/26/2024
Haven Tucson Real Estate LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	11/01/2015
Haven Tucson Real Estate LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/26/2024
Health Group Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/21/2024
Health Group Management LLC	Organization	ADP of the SNF	NOT APPLICABLE	11/21/2024
Jatoi, Mansoor	Individual	Operational/Managerial Control	NOT APPLICABLE	07/15/2023
Jatoi, Mansoor	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2023
Miles, Andrew	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2023
Miles, Andrew	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Center at Tucson	1.1 mi	Tucson, AZ	★★★★★	5/5
Villa Maria Post Acute and Rehabilitation	1.7 mi	Tucson, AZ	★★★☆☆	2/5
Foothills Rehabilitation Center	1.8 mi	Tucson, AZ	★★☆☆☆	1/5
Handmaker Home for the Aging	1.8 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Santa Rosa Care Center	2.1 mi	Tucson, AZ	★★★☆☆	2/5	abuse
Devon Gables Rehabilitation Center	2.4 mi	Tucson, AZ	★★☆☆☆	2/5	abuse
Sabino Canyon Rehabilitation & Care Center	2.4 mi	Tucson, AZ	★★★★☆	3/5
Sandstone Estates Rehab Centre	2.5 mi	Tucson, AZ	★☆☆☆☆	1/5
Pueblo Springs Rehabilitation Center	2.5 mi	Tucson, AZ	★★☆☆☆	3/5
Catalina Post Acute and Rehabilitation	3.7 mi	Tucson, AZ	★★★★☆	3/5
Haven of Saguaro Valley	4.0 mi	Tucson, AZ	★★★★★	4/5
Park Avenue Health and Rehabilitation Center	4.5 mi	Tucson, AZ	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Tucson →

Facility data as of CMS processing date 2026-08-01. CCN 035165.

The Care File

Visit checklist — Haven of Tucson

3705 North Swan Road, Tucson, AZ 85718 · 5202997088

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Aug 12, 2025 (F-0684, Actual harm, one-off): The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
▲ Mar 2, 2023 (F-0690, Actual harm, one-off): The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035165 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)