The Terraces of Phoenix

Name: The Terraces of Phoenix
Address: 7550 NORTH 16TH STREET, Phoenix, AZ, 85020, US
Telephone: 6029444455

7550 North 16th Street, Phoenix, AZ 85020 · Maricopa County · 64 certified beds · avg 52 residents/day · certified since Jan 1, 1967

Part of chain: HUMANGOOD (17 facilities, chain avg rating 4.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.33

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 13, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jun 13, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jun 13, 2025	D · Potential for harm, one-off	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Aug 10, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 10, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
May 31, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 31, 2024	E · Potential for harm, repeated	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
May 31, 2024	E · Potential for harm, repeated	The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention.
May 31, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 31, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Feb 2, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 2, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 2, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).

Year	Citations	Worst severity that year
2023	3	D
2024	7	E
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.33	3.97	3.95	top 10% in Arizona; top 9% in the U.S.
Registered Nurse hours	1.29	0.69	0.69	top 7% in Arizona; top 7% in the U.S.
Weekend total nurse staffing	4.75	3.50	3.50	top 10% in Arizona; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.77	0.49	0.48	top 14% in Arizona; top 13% in the U.S.
Total nursing staff turnover (%)	20.6	45.2	45.8	top 3% in Arizona; top 3% in the U.S.
RN turnover (%)	14.3	43.6	42.9	top 6% in Arizona; top 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 1.15, weekend 4.23. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Humangood	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2016
Humangood Arizona INC	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1973
Humangood Cornerstone	Organization	5% or Greater Indirect Ownership Interest	—	09/29/2003
Baker Tilly Us LLP	Organization	ADP of the SNF	NOT APPLICABLE	10/15/2024
Baker, Judith	Individual	Corporate Director	NOT APPLICABLE	04/25/2012
Baker, Judith	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Corporate Officer	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Operational/Managerial Control	NOT APPLICABLE	02/10/2013
Cochrane, John	Individual	Corporate Officer	NOT APPLICABLE	05/01/2016
Cochrane, John	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Dahan, David	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Dahan, David	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Decker, David	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Decker, David	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Erickson, Kordell	Individual	Operational/Managerial Control	NOT APPLICABLE	10/28/2025
Erickson, Kordell	Individual	ADP of the SNF	NOT APPLICABLE	10/28/2025
Ferris, Rand	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Ferris, Rand	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Ghassemi, Bethany	Individual	Corporate Officer	NOT APPLICABLE	05/21/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Who is your infection preventionist, and what training do they have?"
"What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Maryland Gardens Post Acute	1.6 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
North Mountain Medical and Rehabilitation Center	2.0 mi	Phoenix, AZ	★★★★★	5/5
Camelback Post Acute Care and Rehabilitation	2.9 mi	Phoenix, AZ	★★★☆☆	2/5
Beatitudes Campus	2.9 mi	Phoenix, AZ	★★★☆☆	2/5
The Rehabilitation Center at the Palazzo	3.1 mi	Phoenix, AZ	★★★★☆	3/5
Coronado Healthcare Center	4.1 mi	Phoenix, AZ	★★★★★	4/5
Arizona State Veteran Home-Phx	4.2 mi	Phoenix, AZ	★★☆☆☆	1/5	abuse
Christian Care Nursing Center	4.4 mi	Phoenix, AZ	★★★★☆	4/5
Haven of Phoenix	4.5 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Desert Haven Care Center	4.9 mi	Phoenix, AZ	★☆☆☆☆	1/5	abuse
Desert Terrace Healthcare Center	5.0 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Phoenix Mountain Post Acute	5.8 mi	Phoenix, AZ	★★★☆☆	2/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 035003.

The Care File

Visit checklist — The Terraces of Phoenix

7550 North 16th Street, Phoenix, AZ 85020 · 6029444455

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Who is your infection preventionist, and what training do they have?"
☐ "What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035003 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)