Immanuel Campus of Care

Name: Immanuel Campus of Care
Address: 11301 NORTH 99TH AVENUE, Peoria, AZ, 85345, US
Telephone: 6239778373

11301 North 99th Avenue, Peoria, AZ 85345 · Maricopa County · 228 certified beds · avg 172 residents/day · certified since Nov 18, 1998

Abuse citation flag (CMS)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

$18,529

Fines, last 3 years

5.79

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Mar 24, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 24, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Apr 19, 2024 · F-0600 · triggered by a complaint

The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 24, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (33)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 22, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 22, 2026	D · Potential for harm, one-off	The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment.
May 22, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 22, 2026	D · Potential for harm, one-off	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 2, 2025	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jul 15, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jul 15, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Jul 15, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jul 3, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 27, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 24, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Mar 20, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jan 31, 2025	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Jan 31, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · from a complaint
Dec 20, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 5, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jul 10, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Apr 19, 2024	▲ G · Actual harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 8, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Mar 8, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 3, 2023	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 3, 2023	E · Potential for harm, repeated	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.
Nov 3, 2023	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Oct 20, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint
Sep 14, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 28, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2023	9	0	E
2024	8	1	G ▲
2025	11	1	G ▲
2026	5	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $18,529.

Date	Type	Amount / length
Jan 31, 2025	Fine	$9,110
Mar 7, 2024	Fine	$9,419

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.79	3.97	3.95	top 9% in Arizona; top 5% in the U.S.
Registered Nurse hours	0.59	0.69	0.69	top 49% in Arizona; top 49% in the U.S.
Weekend total nurse staffing	5.28	3.50	3.50	top 7% in Arizona; top 4% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.48	0.49	0.48	top 36% in Arizona; top 35% in the U.S.
Total nursing staff turnover (%)	23.1	45.2	45.8	top 6% in Arizona; top 5% in the U.S.
RN turnover (%)	30.4	43.6	42.9	top 21% in Arizona; top 30% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 0.49, weekend 4.34. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: —/5 · long-stay residents: —/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Immanuel Caring Ministries, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	11/30/2019
Immanuel Caring Ministries, INC.	Organization	ADP of the SNF	NOT APPLICABLE	04/15/2025
Litman, Lawrence	Individual	Corporate Officer	NOT APPLICABLE	12/09/2018
Litman, Lawrence	Individual	Operational/Managerial Control	NOT APPLICABLE	12/09/2018
Litman, Lawrence	Individual	ADP of the SNF	NOT APPLICABLE	12/09/2015
McCarthy-Robinson, Susan	Individual	Corporate Director	NOT APPLICABLE	06/01/2022
McCarthy-Robinson, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2022
McCarthy-Robinson, Susan	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2022
McNellis, Gregory	Individual	Corporate Officer	NOT APPLICABLE	04/06/1988
Nassour, William	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2017
Nassour, William	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2017
Trautman, Ray	Individual	Operational/Managerial Control	NOT APPLICABLE	03/28/2024
Trautman, Ray	Individual	ADP of the SNF	NOT APPLICABLE	03/28/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your policy on physical restraints, and what alternatives do you try first?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Az - Rio Vista Post Acute and Rehabilitation	0.8 mi	Peoria, AZ	★★★★★	4/5
Peoria Post Acute and Rehabilitation	2.3 mi	Peoria, AZ	★★★★☆	4/5
Sunview Respiratory and Rehabilitation	2.3 mi	Youngtown, AZ	★★☆☆☆	1/5	abuseSFF
Boswell Transitional Care of Cascadia	2.4 mi	Sun City, AZ	★★★★★	4/5
Freedom Plaza Care Center	2.5 mi	Peoria, AZ	★★★★★	5/5
Agave Grove Post Acute	4.1 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Center at Arrowhead, LLC	5.5 mi	Glendale, AZ	★★★★★	4/5
Sun City Post Acute	5.5 mi	Sun City, AZ	★★★★☆	3/5
Life Care Center of North Glendale	5.7 mi	Glendale, AZ	★★★★★	4/5
Advanced Health Care of Glendale	6.0 mi	Glendale, AZ	★★★★★	4/5
Diamondback Healthcare Center	6.4 mi	Phoenix, AZ	★★★☆☆	4/5
Horizon Post Acute and Rehabilitation Center	6.4 mi	Glendale, AZ	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Peoria →

Facility data as of CMS processing date 2026-08-01. CCN 035250.

The Care File

Visit checklist — Immanuel Campus of Care

11301 North 99th Avenue, Peoria, AZ 85345 · 6239778373

Health inspection rating 2/5 · CMS overall 3/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $18,529

Most serious findings on record:

▲ Mar 24, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Apr 19, 2024 (F-0600, Actual harm, one-off): The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your policy on physical restraints, and what alternatives do you try first?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035250 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)