Heritage Court Post Acute of Scottsdale

Name: Heritage Court Post Acute of Scottsdale
Address: 3339 NORTH DRINKWATER BOULEVARD, Scottsdale, AZ, 85251, US
Telephone: 4809495400

3339 North Drinkwater Boulevard, Scottsdale, AZ 85251 · Maricopa County · 108 certified beds · avg 83 residents/day · certified since Feb 1, 1983

Abuse citation flag (CMS)

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.57

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 5, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Sep 9, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 18, 2025	E · Potential for harm, repeated	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Apr 18, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 18, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 18, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Feb 26, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 26, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Dec 31, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 17, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Nov 17, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 17, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 22, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 22, 2022	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 22, 2022	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 22, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Sep 22, 2022	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Year	Citations	Worst severity that year
2022	5	D
2023	4	D
2024	1	D
2025	8	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.57	3.97	3.95	bottom 41% in Arizona; bottom 40% in the U.S.
Registered Nurse hours	0.51	0.69	0.69	bottom 32% in Arizona; bottom 39% in the U.S.
Weekend total nurse staffing	3.13	3.50	3.50	bottom 38% in Arizona; bottom 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.23	0.49	0.48	bottom 14% in Arizona; bottom 18% in the U.S.
Total nursing staff turnover (%)	50.7	45.2	45.8	bottom 33% in Arizona; bottom 35% in the U.S.
RN turnover (%)	70.0	43.6	42.9	bottom 9% in Arizona; bottom 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.31, RN 0.47, weekend 2.90. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	03/25/2015
Clark, Randolph	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/08/2023
Clark, Randolph	Individual	Operational/Managerial Control	NOT APPLICABLE	05/08/2023
Clark, Randolph	Individual	ADP of the SNF	NOT APPLICABLE	05/08/2023
Dixon, Shane	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/06/2026
Dixon, Shane	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2026
Dixon, Shane	Individual	ADP of the SNF	NOT APPLICABLE	03/06/2026
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2015
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	03/01/2011
Monks, Chandler	Individual	Corporate Officer	NOT APPLICABLE	03/01/2024
Peterson, Forrest	Individual	Corporate Director	NOT APPLICABLE	01/01/2019
Port, Barry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	09/05/2025
Sato, Ami	Individual	Corporate Officer	NOT APPLICABLE	09/09/2024
Scottsdale Heritage Court, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2015

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"How do you explain health changes and treatment options to residents and their families?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Osborn Health and Rehabilitation	0.1 mi	Scottsdale, AZ	★★★★★	5/5
Haven of Scottsdale	0.1 mi	Scottsdale, AZ	★★☆☆☆	1/5
Rehab at Scottsdale Village Square	0.9 mi	Scottsdale, AZ		—/5	abuseSFF
Plaza Healthcare	1.9 mi	Scottsdale, AZ	★★★★★	5/5
Mirabella at Asu	4.6 mi	Tempe, AZ	★★★☆☆	3/5
Desert Haven Care Center	5.8 mi	Phoenix, AZ	★☆☆☆☆	1/5	abuse
Sandridge Post Acute	5.8 mi	Mesa, AZ	★★★☆☆	2/5
Desert Terrace Healthcare Center	6.4 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Advance Health Care of Scottsdale	6.6 mi	Scottsdale, AZ	★★★★★	4/5
Friendship Village of Tempe	6.9 mi	Tempe, AZ	★★★☆☆	4/5
Life Care Center of Scottsdale	7.1 mi	Scottsdale, AZ	★★★★★	4/5
Shea Post Acute Rehabilitation Center	7.3 mi	Scottsdale, AZ	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Scottsdale →

Facility data as of CMS processing date 2026-08-01. CCN 035083.

The Care File

Visit checklist — Heritage Court Post Acute of Scottsdale

3339 North Drinkwater Boulevard, Scottsdale, AZ 85251 · 4809495400

Health inspection rating 2/5 · CMS overall 3/5 · ▲ FEDERAL ABUSE CITATION FLAG· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035083 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)