Coronado Healthcare Center

Name: Coronado Healthcare Center
Address: 11411 NORTH 19TH AVE, Phoenix, AZ, 85029, US
Telephone: 6022567500

11411 North 19th Ave, Phoenix, AZ 85029 · Maricopa County · 191 certified beds · avg 175 residents/day · certified since Aug 5, 1986

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.84

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (12)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 30, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 4, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Jun 4, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 16, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 16, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 25, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jan 25, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 21, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Dec 21, 2023	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. · from a complaint

Inspection trend by year

Year	Citations	Worst severity that year
2023	2	D
2024	2	D
2025	4	D
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arizona avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.84	3.97	3.95	top 40% in Arizona; top 47% in the U.S.
Registered Nurse hours	0.42	0.69	0.69	bottom 20% in Arizona; bottom 26% in the U.S.
Weekend total nurse staffing	3.32	3.50	3.50	top 43% in Arizona; bottom 48% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.49	0.48	bottom 7% in Arizona; bottom 11% in the U.S.
Total nursing staff turnover (%)	43.8	45.2	45.8	top 43% in Arizona; top 47% in the U.S.
RN turnover (%)	25.0	43.6	42.9	top 16% in Arizona; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.55, RN 0.39, weekend 3.07. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
Bandera Healthcare LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	10/01/2006
The Ensign Group INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	09/25/2006
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	09/25/2006
Concentric Healthcare Solutions LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2003
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	08/01/2003
Fischbeck, Courtney	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/01/2025
Fischbeck, Courtney	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2025
Fischbeck, Courtney	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2025
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	03/01/2011
Mehta, Chintan	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/12/2023
Mehta, Chintan	Individual	Operational/Managerial Control	NOT APPLICABLE	06/12/2023
Mehta, Chintan	Individual	ADP of the SNF	NOT APPLICABLE	06/12/2023
National Staffing Solutions, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2003
Peterson, Forrest	Individual	Corporate Officer	NOT APPLICABLE	01/01/2025
Port, Barry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/29/2025
Staffu LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2003
Ventura Medstaff, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2003

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Christian Care Nursing Center	0.3 mi	Phoenix, AZ	★★★★☆	4/5
North Mountain Medical and Rehabilitation Center	2.2 mi	Phoenix, AZ	★★★★★	5/5
Beatitudes Campus	3.5 mi	Phoenix, AZ	★★★☆☆	2/5
Horizon Post Acute and Rehabilitation Center	3.9 mi	Glendale, AZ	★★★☆☆	2/5	abuse
The Terraces of Phoenix	4.1 mi	Phoenix, AZ	★★★★★	4/5
The Rehabilitation Center at the Palazzo	4.2 mi	Phoenix, AZ	★★★★☆	3/5
Maryland Gardens Post Acute	4.4 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Life Care Center of North Glendale	4.8 mi	Glendale, AZ	★★★★★	4/5
Agave Grove Post Acute	6.1 mi	Glendale, AZ	★★☆☆☆	2/5	abuse
Arizona State Veteran Home-Phx	6.4 mi	Phoenix, AZ	★★☆☆☆	1/5	abuse
Haven of Phoenix	6.4 mi	Phoenix, AZ	★★★☆☆	2/5	abuse
Camelback Post Acute Care and Rehabilitation	6.5 mi	Phoenix, AZ	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Phoenix →

Facility data as of CMS processing date 2026-08-01. CCN 035132.

The Care File

Visit checklist — Coronado Healthcare Center

11411 North 19th Ave, Phoenix, AZ 85029 · 6022567500

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 035132 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)