Haven of Scottsdale
3293 North Drinkwater Boulevard, Scottsdale, AZ 85251 · Maricopa County · 56 certified beds · avg 47 residents/day · certified since Nov 16, 1978
Part of chain: HAVEN HEALTH (20 facilities, chain avg rating 2.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jan 7, 2026 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Feb 13, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (24)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 7, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jan 7, 2026 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Jan 7, 2026 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 7, 2026 | E · Potential for harm, repeated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Jan 7, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Nov 5, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Nov 20, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Nov 20, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| Oct 10, 2024 | E · Potential for harm, repeated | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Oct 10, 2024 | D · Potential for harm, one-off | The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint |
| Jun 13, 2024 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint |
| Nov 28, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (7 → 12).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 10 | 0 | E |
| 2025 | 1 | 0 | D |
| 2026 | 12 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.09 | 3.97 | 3.95 | bottom 11% in Arizona; bottom 17% in the U.S. |
| Registered Nurse hours | 0.60 | 0.69 | 0.69 | top 48% in Arizona; top 48% in the U.S. |
| Weekend total nurse staffing | 2.54 | 3.50 | 3.50 | bottom 6% in Arizona; bottom 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.40 | 0.49 | 0.48 | bottom 47% in Arizona; top 48% in the U.S. |
| Total nursing staff turnover (%) | 76.9 | 45.2 | 45.8 | bottom 1% in Arizona; bottom 3% in the U.S. |
| RN turnover (%) | 75.0 | 43.6 | 42.9 | bottom 7% in Arizona; bottom 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.14, RN 0.61, weekend 2.58. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Haven Health Group LLC | Organization | Direct Ownership Interest | NOT APPLICABLE | 04/01/2016 |
| Seastrand, Jason | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2016 |
| Dixon, Eric | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/15/2025 |
| Dixon, Eric | Individual | ADP of the SNF | NOT APPLICABLE | 09/15/2025 |
| Fragoso, Lindsay | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/10/2021 |
| Fragoso, Lindsay | Individual | ADP of the SNF | NOT APPLICABLE | 05/10/2021 |
| Haven Health Properties LLC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 04/01/2016 |
| Haven Health Properties LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/25/2024 |
| Haven Scottsdale Real Estate LLC | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 04/01/2016 |
| Haven Scottsdale Real Estate LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/26/2024 |
| Health Group Management LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/25/2024 |
| Health Group Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 11/25/2024 |
| Longhurst, Stock | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2020 |
| Longhurst, Stock | Individual | ADP of the SNF | NOT APPLICABLE | 11/15/2020 |
| Muir, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/15/2015 |
| Muir, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 02/15/2015 |
| Murphy, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2023 |
| Murphy, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2023 |
| Robertson, Brett | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2016 |
| Robertson, Brett | Individual | ADP of the SNF | NOT APPLICABLE | 04/01/2016 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Osborn Health and Rehabilitation | 0.0 mi | Scottsdale, AZ | ★★★★★ | 5/5 | |
| Heritage Court Post Acute of Scottsdale | 0.1 mi | Scottsdale, AZ | ★★★☆☆ | 2/5 | abuse |
| Rehab at Scottsdale Village Square | 0.8 mi | Scottsdale, AZ | —/5 | abuseSFF | |
| Plaza Healthcare | 1.9 mi | Scottsdale, AZ | ★★★★★ | 5/5 | |
| Mirabella at Asu | 4.5 mi | Tempe, AZ | ★★★☆☆ | 3/5 | |
| Desert Haven Care Center | 5.8 mi | Phoenix, AZ | ★☆☆☆☆ | 1/5 | abuse |
| Sandridge Post Acute | 5.8 mi | Mesa, AZ | ★★★☆☆ | 2/5 | |
| Desert Terrace Healthcare Center | 6.4 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Advance Health Care of Scottsdale | 6.7 mi | Scottsdale, AZ | ★★★★★ | 4/5 | |
| Friendship Village of Tempe | 6.8 mi | Tempe, AZ | ★★★☆☆ | 4/5 | |
| Life Care Center of Scottsdale | 7.2 mi | Scottsdale, AZ | ★★★★★ | 4/5 | |
| Haven Health Sky Harbor, LLC | 7.3 mi | Phoenix, AZ | ★★☆☆☆ | 1/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 035059.