Southern Oaks Nursing & Rehabilitation Center
1524 Glen Oaks Place, Shreveport, LA 71103 · Caddo County · 61 certified beds · avg 55 residents/day · certified since Oct 24, 2002
Part of chain: CENTRAL MANAGEMENT COMPANY (21 facilities, chain avg rating 2.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Mar 17, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 28, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Mar 17, 2025 · F-0607 · triggered by a complaint
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 28, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Mar 17, 2025 · F-0835 · triggered by a complaint
The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.
Why it matters: Poor administration often shows up as understaffing, supply shortages, and care problems across the whole facility.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 28, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · May 22, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 26, 2024 (Past Non-Compliance)
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 21, 2025 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 21, 2025 | E · Potential for harm, repeated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| May 21, 2025 | E · Potential for harm, repeated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| May 21, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 17, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Mar 17, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Mar 17, 2025 | ▲ J · Immediate jeopardy, one-off | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint |
| Mar 17, 2025 | E · Potential for harm, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint |
| Mar 17, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| May 22, 2024 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| May 22, 2024 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Apr 17, 2024 | E · Potential for harm, repeated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 4 | 1 | G ▲ |
| 2025 | 9 | 3 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $116,623.
| Date | Type | Amount / length |
|---|---|---|
| Mar 17, 2025 | Fine | $108,605 |
| May 22, 2024 | Fine | $8,018 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.32 | 4.04 | 3.95 | top 31% in Louisiana; top 28% in the U.S. |
| Registered Nurse hours | 0.33 | 0.32 | 0.69 | top 30% in Louisiana; bottom 13% in the U.S. |
| Weekend total nurse staffing | 3.87 | 3.45 | 3.50 | top 22% in Louisiana; top 27% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.20 | 0.48 | top 12% in Louisiana; bottom 24% in the U.S. |
| Total nursing staff turnover (%) | 40.7 | 47.6 | 45.8 | top 27% in Louisiana; top 38% in the U.S. |
| RN turnover (%) | 0.0 | 41.6 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.28, weekend 3.30. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Kisatchie Health, LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/01/2006 |
| Price, Teddy | Individual | Indirect Ownership Interest | NOT APPLICABLE | 12/01/2006 |
| Bolwahnn, Sheila | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2006 |
| Cantrell, Jeffrey Lee | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Central Management Company, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/01/2006 |
| Central Management Company, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/02/2025 |
| Kisatchie Health, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/01/2006 |
| Price, Teddy | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2025 |
| Price, Teddy | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2025 |
| Rogers, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2006 |
| Shelton, James | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2006 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Progressive Care Center | 1.7 mi | Shreveport, LA | ★★★☆☆ | 4/5 | |
| Willis-Knighton Extended Care Center | 1.7 mi | Shreveport, LA | ★★★★☆ | 5/5 | |
| Harmony House Nursing and Rehabilitation Center, I | 1.9 mi | Shreveport, LA | ★★★★☆ | 5/5 | |
| Shreveport Manor Skilled Nursing & Rehabilitation | 2.0 mi | Shreveport, LA | ★☆☆☆☆ | 2/5 | |
| Roseview Nursing and Rehabilitation Center | 2.1 mi | Shreveport, LA | ★★☆☆☆ | 2/5 | abuse |
| Claiborne Healthcare Center | 2.7 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Magnolia Manor Nursing and Rehab Ctr, LLC | 2.8 mi | Shreveport, LA | ★★★☆☆ | 3/5 | |
| Highland Place Rehab and Nursing Center | 3.3 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Pierremont Healthcare Center | 4.5 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Heritage Manor West | 5.1 mi | Shreveport, LA | ★★☆☆☆ | 3/5 | |
| Booker T. Washington Skilled Nursing and Rehabilit | 5.3 mi | Shreveport, LA | ★★☆☆☆ | 4/5 | |
| Pilgrim Manor Skilled Nursing and Rehabilitation | 5.8 mi | Bossier City, LA | ★☆☆☆☆ | 1/5 | abuse |
Compare this facility with the 3 closest →
All facilities in Shreveport →
Facility data as of CMS processing date 2026-08-01. CCN 195558.