Progressive Care Center

Name: Progressive Care Center
Address: 2550 Kings Hwy, Shreveport, LA, 71103, US
Telephone: 3182128200

2550 Kings Hwy, Shreveport, LA 71103 · Caddo County · 48 certified beds · avg 32 residents/day · certified since Apr 1, 1978

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

9.35

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 11, 2026	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · from a complaint
Apr 1, 2026	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 1, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 1, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 26, 2025	E · Potential for harm, repeated	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 26, 2025	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Feb 26, 2025	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Feb 26, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 14, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
May 7, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 7, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 7, 2024	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Dec 20, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).

Year	Citations	Worst severity that year
2023	1	E
2024	4	E
2025	4	E
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	9.35	4.04	3.95	top 1% in Louisiana; top 1% in the U.S.
Registered Nurse hours	1.02	0.32	0.69	top 2% in Louisiana; top 15% in the U.S.
Weekend total nurse staffing	8.16	3.45	3.50	top 1% in Louisiana; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.97	0.20	0.48	top 2% in Louisiana; top 7% in the U.S.
Total nursing staff turnover (%)	0.0	47.6	45.8	—
RN turnover (%)	0.0	41.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.54, RN 0.93, weekend 7.45. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Willis Knighton Medical Center, INC.	Organization	5% or Greater Direct Ownership Interest	100%	09/20/1985
Blanchard, Pierre	Individual	Corporate Director	NOT APPLICABLE	11/01/1983
Bryson, Eugene	Individual	Corporate Director	NOT APPLICABLE	05/27/2014
Cobb, Jason	Individual	Corporate Officer	NOT APPLICABLE	01/01/2023
Crawford, Brian	Individual	Corporate Officer	NOT APPLICABLE	01/09/2019
Crump, Debra	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2019
Crump, Debra	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2019
Crump, Debra	Individual	ADP of the SNF	NOT APPLICABLE	04/28/2025
Elrod, James	Individual	Corporate Director	NOT APPLICABLE	08/01/1981
Faris, Danielle	Individual	Corporate Director	NOT APPLICABLE	06/01/2023
Fielder, Jerry	Individual	Corporate Officer	NOT APPLICABLE	11/28/2017
Gavin, Peggy	Individual	Corporate Officer	NOT APPLICABLE	01/01/2018
Hughes, Frank	Individual	Corporate Director	NOT APPLICABLE	05/01/1996
Lasseigne, Raymond	Individual	Corporate Director	NOT APPLICABLE	06/28/2021
Nicholls, Timothy	Individual	ADP of the SNF	NOT APPLICABLE	09/19/2025
Olds, Deborah	Individual	Corporate Officer	NOT APPLICABLE	02/21/2023
Pugh, Lamar	Individual	Corporate Director	NOT APPLICABLE	12/14/2021
Sale, Richard	Individual	Corporate Director	NOT APPLICABLE	01/28/2014
Simpkins, Elaine	Individual	Corporate Director	NOT APPLICABLE	06/02/2015
Ward, Mary Jane	Individual	Corporate Officer	NOT APPLICABLE	08/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Willis-Knighton Extended Care Center	0.0 mi	Shreveport, LA	★★★★☆	5/5
Shreveport Manor Skilled Nursing & Rehabilitation	0.3 mi	Shreveport, LA	★☆☆☆☆	2/5
Roseview Nursing and Rehabilitation Center	0.3 mi	Shreveport, LA	★★☆☆☆	2/5	abuse
Claiborne Healthcare Center	1.0 mi	Shreveport, LA	★☆☆☆☆	1/5
Magnolia Manor Nursing and Rehab Ctr, LLC	1.1 mi	Shreveport, LA	★★★☆☆	3/5
Harmony House Nursing and Rehabilitation Center, I	1.1 mi	Shreveport, LA	★★★★☆	5/5
Southern Oaks Nursing & Rehabilitation Center	1.7 mi	Shreveport, LA	★★★☆☆	2/5
Highland Place Rehab and Nursing Center	2.2 mi	Shreveport, LA	★☆☆☆☆	1/5
Pierremont Healthcare Center	2.8 mi	Shreveport, LA	★☆☆☆☆	1/5
Booker T. Washington Skilled Nursing and Rehabilit	3.7 mi	Shreveport, LA	★★☆☆☆	4/5
Spring Lake Skilled Nursing and Rehabilitation	4.6 mi	Shreveport, LA	★★★★★	4/5
Garden Park Nursing & Rehab Ctr, LLC	4.6 mi	Shreveport, LA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Shreveport →

Facility data as of CMS processing date 2026-08-01. CCN 195136.

The Care File

Visit checklist — Progressive Care Center

2550 Kings Hwy, Shreveport, LA 71103 · 3182128200

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195136 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)