Heritage Manor West
7060 Cottonwood Blvd, Shreveport, LA 71129 · Caddo County · 140 certified beds · avg 112 residents/day · certified since Nov 1, 1997
Part of chain: THE BEEBE FAMILY (48 facilities, chain avg rating 2.8★)
3/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
4.11
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 11, 2026 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 11, 2026 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Mar 11, 2026 | E · Potential for harm, repeated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Mar 11, 2026 | D · Potential for harm, one-off | The facility did not have firmly secured handrails on both sides of its hallways. |
| Jan 8, 2025 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Jan 8, 2025 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 8, 2025 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 8, 2025 | E · Potential for harm, repeated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jan 8, 2025 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Dec 10, 2024 | E · Potential for harm, repeated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · from a complaint |
| Dec 10, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jan 10, 2024 | E · Potential for harm, repeated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jan 10, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 4 | 0 | E |
| 2025 | 5 | 0 | E |
| 2026 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.11 | 4.04 | 3.95 | top 44% in Louisiana; top 35% in the U.S. |
| Registered Nurse hours | 0.37 | 0.32 | 0.69 | top 19% in Louisiana; bottom 18% in the U.S. |
| Weekend total nurse staffing | 3.62 | 3.45 | 3.50 | top 32% in Louisiana; top 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.12 | 0.20 | 0.48 | bottom 32% in Louisiana; bottom 2% in the U.S. |
| Total nursing staff turnover (%) | 42.6 | 47.6 | 45.8 | top 32% in Louisiana; top 43% in the U.S. |
| RN turnover (%) | 36.4 | 41.6 | 42.9 | top 42% in Louisiana; top 40% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.80, RN 0.35, weekend 3.36. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 3/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Act Investments, LLC | Organization | 5% or Greater Direct Ownership Interest | 15% | 11/01/2014 |
| Beebe, Nancy | Individual | 5% or Greater Indirect Ownership Interest | 14% | 11/01/2014 |
| David & Felicia Stallard Child Tr | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2014 |
| Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua | Organization | 5% or Greater Indirect Ownership Interest | 5% | 11/01/2014 |
| Gerard and Alison Danos Childrens Tr | Organization | 5% or Greater Indirect Ownership Interest | — | 11/01/2014 |
| Joseph & Alison Sadler Children Tr | Organization | 5% or Greater Indirect Ownership Interest | — | 11/01/2014 |
| Lena Heritage LLC | Organization | 5% or Greater Direct Ownership Interest | 85% | 11/01/2014 |
| Sadler, Joseph | Individual | 5% or Greater Indirect Ownership Interest | 14% | 11/01/2014 |
| Stallard, David | Individual | 5% or Greater Indirect Ownership Interest | 14% | 11/01/2014 |
| Account Management Services INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2010 |
| Account Management Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2010 |
| Administrative Systems INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2010 |
| Administrative Systems INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2010 |
| Aria Care Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2022 |
| Beebe, Bobby | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2013 |
| Beebe, Bobby | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2013 |
| Beebe, Elton | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/01/2014 |
| Beebe, Elton | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Beebe, Nancy | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| Garcia, Gloria | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/05/2013 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Are there secure handrails on both sides of every hallway, and how often are they checked?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Guest House Skilled Nursing and Rehabilitation | 4.1 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Southern Hills Healthcare and Rehabilitation | 4.4 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| The Bradford Skilled Nursing and Rehabilitation | 4.5 mi | Shreveport, LA | ★☆☆☆☆ | 2/5 | |
| Heritage Manor South | 4.5 mi | Shreveport, LA | ★★★★☆ | 4/5 | |
| Southern Oaks Nursing & Rehabilitation Center | 5.1 mi | Shreveport, LA | ★★★☆☆ | 2/5 | |
| Progressive Care Center | 5.3 mi | Shreveport, LA | ★★★☆☆ | 4/5 | |
| Willis-Knighton Extended Care Center | 5.3 mi | Shreveport, LA | ★★★★☆ | 5/5 | |
| Roseview Nursing and Rehabilitation Center | 5.5 mi | Shreveport, LA | ★★☆☆☆ | 2/5 | abuse |
| Shreveport Manor Skilled Nursing & Rehabilitation | 5.5 mi | Shreveport, LA | ★☆☆☆☆ | 2/5 | |
| Garden Park Nursing & Rehab Ctr, LLC | 5.6 mi | Shreveport, LA | ★★★☆☆ | 3/5 | |
| Claiborne Healthcare Center | 6.1 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Magnolia Manor Nursing and Rehab Ctr, LLC | 6.2 mi | Shreveport, LA | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195447.