403 E. Flournoy Lucas, Shreveport, LA 71115 (opens Google Maps) · Caddo County · (318) 213-3500· 126 certified beds · avg 100 residents/day · certified since Oct 8, 2001 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Abuse citation flag (CMS)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
New to these records? How to read an inspection report →
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Mar 16, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jan 22, 2026 (Past Non-Compliance)
Showing the latest 3 of 26 inspection findings. Open the full record below to read every finding.
The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint F-0692
The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint F-0695
The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint F-0578
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 24, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint · F-0692 |
| Jun 24, 2026 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint · F-0695 |
| Jun 24, 2026 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint · F-0578 |
| Mar 16, 2026 | ▲ G · Actual harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Mar 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint · F-0656 |
| Mar 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| May 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. · F-0908 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Feb 12, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Sep 4, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Sep 4, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Aug 6, 2024 | D · Potential for more than minimal harm, isolated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint · F-0700 |
| Jun 24, 2024 | E · Potential for more than minimal harm, pattern | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint · F-0604 |
| May 8, 2024 | E · Potential for more than minimal harm, pattern | The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint · F-0697 |
| Apr 11, 2024 | E · Potential for more than minimal harm, pattern | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · F-0637 |
| Apr 11, 2024 | E · Potential for more than minimal harm, pattern | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Apr 11, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 19, 2023 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| May 10, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| May 10, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · F-0678 |
Citations from standard inspections increased between the last two inspection cycles (3 → 8).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2024 | 8 | 0 | E |
| 2025 | 9 | 0 | E |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $12,735.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Mar 16, 2026 | Fine | $12,735 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.71 | 4.04 | 3.95 | top 17% in Louisiana; top 18% in the U.S. |
| Registered Nurse hours | 0.26 | 0.32 | 0.69 | bottom 49% in Louisiana; bottom 6% in the U.S. |
| Weekend total nurse staffing | 4.45 | 3.45 | 3.50 | top 8% in Louisiana; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.15 | 0.20 | 0.48 | top 50% in Louisiana; bottom 5% in the U.S. |
| Total nursing staff turnover (%) | 33.6 | 47.6 | 45.8 | top 14% in Louisiana; top 21% in the U.S. |
| RN turnover (%) | 42.9 | 41.6 | 42.9 | bottom 47% in Louisiana; bottom 49% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 0.23, weekend 3.97.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.19 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Village Health Care at the Glen. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The Glen Retirement System | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1966 |
| Bolton, Michael | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Bolton, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Burns, Dee | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Burns, Dee | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Burns, Dee | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Dockendorf, Noreen | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Dockendorf, Noreen | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Fuller, Jeanne | Individual | Corporate Director | NOT APPLICABLE | 05/01/2021 |
| Fuller, Jeanne | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2022 |
| Greer, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Hernandez, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2015 |
| McGowen, Cheryl | Individual | Corporate Director | NOT APPLICABLE | 05/01/2022 |
| McGowen, Cheryl | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2022 |
| Rice, Barbara | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Rice, Barbara | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Simmons, Marla | Individual | Corporate Director | NOT APPLICABLE | 05/01/2018 |
| Simmons, Marla | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2018 |
| Terry, Barbara | Individual | Corporate Director | NOT APPLICABLE | 05/01/2010 |
| Terry, Barbara | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2010 |
Showing 20 of 33 parties CMS has on file for this facility; 13 are not displayed. The full list is in the CMS Ownership dataset.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Live Oak | 0.9 mi | Shreveport, LA | ★★★★☆ | 4/5 | |
| Heritage Manor of Stratmore Nursing & Rehab Ctr | 1.8 mi | Shreveport, LA | ★★★★☆ | 4/5 | |
| Spring Lake Skilled Nursing and Rehabilitation | 2.0 mi | Shreveport, LA | ★★★★★ | 4/5 | |
| Garden Park Nursing & Rehab Ctr, LLC | 2.7 mi | Shreveport, LA | ★★★☆☆ | 3/5 | |
| Booker T. Washington Skilled Nursing and Rehabilit | 3.0 mi | Shreveport, LA | ★★☆☆☆ | 4/5 | |
| Pierremont Healthcare Center | 4.0 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| The Bradford Skilled Nursing and Rehabilitation | 4.2 mi | Shreveport, LA | ★☆☆☆☆ | 2/5 | |
| Southern Hills Healthcare and Rehabilitation | 4.2 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| The Guest House Skilled Nursing and Rehabilitation | 4.8 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Colonial Oaks Skilled Nursing and Rehabilitation | 5.4 mi | Bossier City, LA | ★☆☆☆☆ | 1/5 | abuseSFF |
| Riverview Care Center | 5.5 mi | Bossier City, LA | ★☆☆☆☆ | 2/5 | |
| Cornerstone Post Acute Care of Bossier | 5.6 mi | Bossier City, LA | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Caddo, LA — 22 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 195533.
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