Village Health Care at the Glen
403 E. Flournoy Lucas, Shreveport, LA 71115 · Caddo County · 126 certified beds · avg 100 residents/day · certified since Oct 8, 2001
Abuse citation flag (CMS)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 16, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 22, 2026 (Past Non-Compliance)
All citations in the current public record (26)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 24, 2026 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint |
| Jun 24, 2026 | E · Potential for harm, repeated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint |
| Jun 24, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint |
| Mar 16, 2026 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Mar 16, 2026 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Mar 16, 2026 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 15, 2025 | E · Potential for harm, repeated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| May 15, 2025 | E · Potential for harm, repeated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| May 15, 2025 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 15, 2025 | E · Potential for harm, repeated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| May 15, 2025 | E · Potential for harm, repeated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| May 15, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 15, 2025 | E · Potential for harm, repeated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| May 15, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Feb 12, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 4, 2024 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Sep 4, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 6, 2024 | D · Potential for harm, one-off | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint |
| Jun 24, 2024 | E · Potential for harm, repeated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · from a complaint |
| May 8, 2024 | E · Potential for harm, repeated | The facility did not provide safe and appropriate pain management for a resident who needed it. · from a complaint |
| Apr 11, 2024 | E · Potential for harm, repeated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Apr 11, 2024 | E · Potential for harm, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Apr 11, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 19, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| May 10, 2023 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| May 10, 2023 | D · Potential for harm, one-off | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2024 | 8 | 0 | E |
| 2025 | 9 | 0 | E |
| 2026 | 6 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,735.
| Date | Type | Amount / length |
|---|---|---|
| Mar 16, 2026 | Fine | $12,735 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.71 | 4.04 | 3.95 | top 17% in Louisiana; top 18% in the U.S. |
| Registered Nurse hours | 0.26 | 0.32 | 0.69 | bottom 49% in Louisiana; bottom 6% in the U.S. |
| Weekend total nurse staffing | 4.45 | 3.45 | 3.50 | top 8% in Louisiana; top 13% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.15 | 0.20 | 0.48 | top 50% in Louisiana; bottom 5% in the U.S. |
| Total nursing staff turnover (%) | 33.6 | 47.6 | 45.8 | top 14% in Louisiana; top 21% in the U.S. |
| RN turnover (%) | 42.9 | 41.6 | 42.9 | bottom 47% in Louisiana; bottom 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.19, RN 0.23, weekend 3.97. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The Glen Retirement System | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1966 |
| Bolton, Michael | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Bolton, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Burns, Dee | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Burns, Dee | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Burns, Dee | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Dockendorf, Noreen | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Dockendorf, Noreen | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Fuller, Jeanne | Individual | Corporate Director | NOT APPLICABLE | 05/01/2021 |
| Fuller, Jeanne | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2022 |
| Greer, Michelle | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Hernandez, Robert | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2015 |
| McGowen, Cheryl | Individual | Corporate Director | NOT APPLICABLE | 05/01/2022 |
| McGowen, Cheryl | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2022 |
| Rice, Barbara | Individual | Corporate Director | NOT APPLICABLE | 05/01/2024 |
| Rice, Barbara | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2024 |
| Simmons, Marla | Individual | Corporate Director | NOT APPLICABLE | 05/01/2018 |
| Simmons, Marla | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2018 |
| Terry, Barbara | Individual | Corporate Director | NOT APPLICABLE | 05/01/2010 |
| Terry, Barbara | Individual | ADP of the SNF | NOT APPLICABLE | 05/01/2010 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What is your policy on physical restraints, and what alternatives do you try first?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Live Oak | 0.9 mi | Shreveport, LA | ★★★★☆ | 4/5 | |
| Heritage Manor of Stratmore Nursing & Rehab Ctr | 1.8 mi | Shreveport, LA | ★★★★☆ | 4/5 | |
| Spring Lake Skilled Nursing and Rehabilitation | 2.0 mi | Shreveport, LA | ★★★★★ | 4/5 | |
| Garden Park Nursing & Rehab Ctr, LLC | 2.7 mi | Shreveport, LA | ★★★☆☆ | 3/5 | |
| Booker T. Washington Skilled Nursing and Rehabilit | 3.0 mi | Shreveport, LA | ★★☆☆☆ | 4/5 | |
| Pierremont Healthcare Center | 4.0 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| The Bradford Skilled Nursing and Rehabilitation | 4.2 mi | Shreveport, LA | ★☆☆☆☆ | 2/5 | |
| Southern Hills Healthcare and Rehabilitation | 4.2 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| The Guest House Skilled Nursing and Rehabilitation | 4.8 mi | Shreveport, LA | ★☆☆☆☆ | 1/5 | |
| Colonial Oaks Skilled Nursing and Rehabilitation | 5.4 mi | Bossier City, LA | ★☆☆☆☆ | 1/5 | abuseSFF |
| Riverview Care Center | 5.5 mi | Bossier City, LA | ★☆☆☆☆ | 2/5 | |
| Cornerstone Post Acute Care of Bossier | 5.6 mi | Bossier City, LA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195533.