Tioga Community Care Center
5201 Shreveport Hwy, Pineville, LA 71360 · Rapides County · 154 certified beds · avg 93 residents/day · certified since Aug 28, 2000
Part of chain: COMMCARE CORPORATION (14 facilities, chain avg rating 3.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 26, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 21, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (23)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 24, 2026 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Jun 24, 2026 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Jan 28, 2026 | D · Potential for harm, one-off | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint |
| Jul 23, 2025 | E · Potential for harm, repeated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 23, 2025 | E · Potential for harm, repeated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jul 23, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Feb 26, 2025 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Feb 26, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Aug 14, 2024 | D · Potential for harm, one-off | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint |
| May 22, 2024 | E · Potential for harm, repeated | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
| May 22, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 6, 2024 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Nov 14, 2023 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint |
| May 10, 2023 | E · Potential for harm, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| May 10, 2023 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 10, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 10, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 10, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| May 10, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| May 10, 2023 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | E |
| 2024 | 4 | 0 | E |
| 2025 | 8 | 1 | G ▲ |
| 2026 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $113,886.
| Date | Type | Amount / length |
|---|---|---|
| Feb 26, 2025 | Fine | $113,886 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.19 | 4.04 | 3.95 | top 36% in Louisiana; top 32% in the U.S. |
| Registered Nurse hours | 0.34 | 0.32 | 0.69 | top 27% in Louisiana; bottom 14% in the U.S. |
| Weekend total nurse staffing | 3.46 | 3.45 | 3.50 | top 49% in Louisiana; top 44% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.29 | 0.20 | 0.48 | top 10% in Louisiana; bottom 30% in the U.S. |
| Total nursing staff turnover (%) | 64.8 | 47.6 | 45.8 | bottom 11% in Louisiana; bottom 10% in the U.S. |
| RN turnover (%) | 25.0 | 41.6 | 42.9 | top 26% in Louisiana; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.04, RN 0.33, weekend 3.34. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 4/5 · short-stay residents: 1/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Commcare Corporation | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/01/1994 |
| Commcare Management Corporation | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2018 |
| Gardner, George | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2018 |
| Goux, Jon | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2018 |
| Harvey Psarellis, Dawn | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2010 |
| Harvey Psarellis, Dawn | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2010 |
| Hudson, Mary | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2013 |
| Mangun, Garold | Individual | Corporate Director | NOT APPLICABLE | 06/09/1997 |
| Masson, Henry | Individual | Corporate Director | NOT APPLICABLE | 12/24/1992 |
| Masson, Henry | Individual | Corporate Officer | NOT APPLICABLE | 07/01/1996 |
| Prechter, Patricia | Individual | Corporate Director | NOT APPLICABLE | 03/01/2018 |
| Tucker, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2010 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Oaks Care Center | 2.6 mi | Pineville, LA | ★★★★☆ | 5/5 | |
| Hilltop Nursing & Rehabilitation Center | 4.3 mi | Pineville, LA | ★☆☆☆☆ | 1/5 | abuse |
| Matthews Memorial Health Care Center | 5.5 mi | Alexandria, LA | ★★☆☆☆ | 2/5 | |
| Legacy Nursing at St. Christina | 6.0 mi | Pineville, LA | ★☆☆☆☆ | 1/5 | abuse |
| Lexington House | 7.0 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| The Summit | 8.0 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| Legacy Nursing and Rehabilitation of Pollock | 8.4 mi | Pollock, LA | ★☆☆☆☆ | 2/5 | |
| Belle Grande Nursing and Rehabilitation Center | 8.7 mi | Alexandria, LA | ★★★☆☆ | 3/5 | |
| Regency House of Alexandria | 8.8 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| Colfax Nursing and Rehab, LLC | 17.2 mi | Colfax, LA | ★☆☆☆☆ | 1/5 | |
| Oak Haven Rehabilitation and Healthcare Center | 17.4 mi | Center Point, LA | ★★☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 195500.