Hilltop Nursing & Rehabilitation Center
336 Edgewood Drive, Pineville, LA 71360 · Rapides County · 130 certified beds · avg 90 residents/day · certified since Nov 1, 1996
Abuse citation flag (CMS)
Part of chain: CENTRAL MANAGEMENT COMPANY (21 facilities, chain avg rating 2.6★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Aug 28, 2025 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 18, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Aug 28, 2025 · F-0658 · triggered by a complaint
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Why it matters: Care that falls below professional standards can directly harm a resident's health and recovery.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 18, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (27)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 11, 2026 | E · Potential for harm, repeated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Feb 11, 2026 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 11, 2026 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. |
| Feb 11, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 28, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Aug 28, 2025 | ▲ J · Immediate jeopardy, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Aug 28, 2025 | F · Potential for harm, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · from a complaint |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts. |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 9, 2025 | D · Potential for harm, one-off | When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not observe each nurse aide's job performance or provide regular training as required. |
| Dec 21, 2023 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Dec 21, 2023 | E · Potential for harm, repeated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Dec 21, 2023 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Dec 21, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Dec 21, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (10 → 9).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | E |
| 2025 | 13 | 2 | J ▲ |
| 2026 | 9 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $15,387.
| Date | Type | Amount / length |
|---|---|---|
| Aug 28, 2025 | Fine | $15,387 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.48 | 4.04 | 3.95 | top 24% in Louisiana; top 24% in the U.S. |
| Registered Nurse hours | 0.40 | 0.32 | 0.69 | top 16% in Louisiana; bottom 22% in the U.S. |
| Weekend total nurse staffing | 4.24 | 3.45 | 3.50 | top 11% in Louisiana; top 17% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.17 | 0.20 | 0.48 | top 34% in Louisiana; bottom 8% in the U.S. |
| Total nursing staff turnover (%) | 53.6 | 47.6 | 45.8 | bottom 29% in Louisiana; bottom 28% in the U.S. |
| RN turnover (%) | 50.0 | 41.6 | 42.9 | bottom 40% in Louisiana; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.93, RN 0.35, weekend 3.72. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 4/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Kisatchie Health, LLC | Organization | 5% or Greater Direct Ownership Interest | 52% | 01/01/2006 |
| Maumalanga, Holly | Individual | 5% or Greater Indirect Ownership Interest | 6% | 03/31/2025 |
| Prico, INC | Organization | 5% or Greater Direct Ownership Interest | 48% | 01/01/2006 |
| Zimmerman, Freda | Individual | 5% or Greater Indirect Ownership Interest | 12% | 03/31/2025 |
| Bolwahnn, Sheila | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2008 |
| Cantrell, Jeffrey Lee | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Central Management Company, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2006 |
| Central Management Company, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2006 |
| Kisatchie Health, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2001 |
| Maumalanga, Holly | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
| Price, Teddy | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2025 |
| Price, Teddy | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2025 |
| Prico, INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2006 |
| Rogers, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2006 |
| Shelton, James | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2006 |
| Zimmerman, Freda | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "How can my family member make private phone or video calls, and can we see where?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Oaks Care Center | 1.8 mi | Pineville, LA | ★★★★☆ | 5/5 | |
| Legacy Nursing at St. Christina | 2.1 mi | Pineville, LA | ★☆☆☆☆ | 1/5 | abuse |
| Matthews Memorial Health Care Center | 3.1 mi | Alexandria, LA | ★★☆☆☆ | 2/5 | |
| Tioga Community Care Center | 4.3 mi | Pineville, LA | ★★☆☆☆ | 3/5 | |
| The Summit | 5.3 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| Lexington House | 5.8 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| Regency House of Alexandria | 6.4 mi | Alexandria, LA | ★☆☆☆☆ | 2/5 | |
| Belle Grande Nursing and Rehabilitation Center | 7.0 mi | Alexandria, LA | ★★★☆☆ | 3/5 | |
| Legacy Nursing and Rehabilitation of Pollock | 12.0 mi | Pollock, LA | ★☆☆☆☆ | 2/5 | |
| Oak Haven Rehabilitation and Healthcare Center | 13.6 mi | Center Point, LA | ★★☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 195390.