Calcasieu Community Care Center

Name: Calcasieu Community Care Center
Address: 4190 GERSTNER MEMORIAL DRIVE, Lake Charles, LA, 70607, US
Telephone: 3372409730

4190 Gerstner Memorial Drive, Lake Charles, LA 70607 · Calcasieu County · 120 certified beds · avg 115 residents/day · certified since Nov 4, 2022

Part of chain: COMMCARE CORPORATION (14 facilities, chain avg rating 3.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.45

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (33)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 10, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 10, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 9, 2024	F · Potential for harm, facility-wide	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Oct 9, 2024	F · Potential for harm, facility-wide	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
Oct 9, 2024	E · Potential for harm, repeated	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Oct 9, 2024	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Oct 9, 2024	E · Potential for harm, repeated	The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Oct 9, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 9, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 19, 2024	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Mar 19, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint
Nov 1, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · from a complaint
Nov 1, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Nov 1, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 1, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 1, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 1, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 1, 2023	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · from a complaint
Nov 1, 2023	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Nov 1, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Nov 1, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · from a complaint
Nov 1, 2023	D · Potential for harm, one-off	The facility did not verify that its nurse aides had completed their required training, or did not retrain aides who had been out of nurse aide work for 2 years.
Aug 30, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Aug 1, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Aug 1, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Aug 1, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Aug 1, 2023	D · Potential for harm, one-off	The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (13 → 2).

Year	Citations	Worst severity that year
2023	16	E
2024	15	F
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

0 fines totaling $0, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Oct 9, 2024	Payment Denial	12 days from Nov 6, 2024

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.45	4.04	3.95	top 4% in Louisiana; top 8% in the U.S.
Registered Nurse hours	0.26	0.32	0.69	bottom 47% in Louisiana; bottom 6% in the U.S.
Weekend total nurse staffing	4.39	3.45	3.50	top 9% in Louisiana; top 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.10	0.20	0.48	bottom 21% in Louisiana; bottom 1% in the U.S.
Total nursing staff turnover (%)	48.5	47.6	45.8	bottom 44% in Louisiana; bottom 41% in the U.S.
RN turnover (%)	40.0	41.6	42.9	top 45% in Louisiana; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.42, RN 0.21, weekend 3.56. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 3/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Commcare Corporation	Organization	5% or Greater Direct Ownership Interest	100%	09/30/2022
Commcare Management Corporation	Organization	Operational/Managerial Control	NOT APPLICABLE	09/30/2022
Ford, Michael	Individual	Corporate Director	NOT APPLICABLE	09/30/2022
Gardner, George	Individual	Operational/Managerial Control	NOT APPLICABLE	09/30/2022
Harvey Psarellis, Dawn	Individual	W-2 Managing Employee	NOT APPLICABLE	09/30/2022
Harvey Psarellis, Dawn	Individual	Corporate Officer	NOT APPLICABLE	09/30/2022
Hudson, Mary	Individual	W-2 Managing Employee	NOT APPLICABLE	09/30/2022
Hudson, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	09/30/2022
Lundberg, Alec	Individual	W-2 Managing Employee	NOT APPLICABLE	09/30/2022
Lundberg, Alec	Individual	Corporate Officer	NOT APPLICABLE	09/30/2022
Lundberg, Alec	Individual	Operational/Managerial Control	NOT APPLICABLE	09/30/2022
Mangun, Garold	Individual	Corporate Director	NOT APPLICABLE	09/30/2022
Mangun, Garold	Individual	Corporate Officer	NOT APPLICABLE	09/30/2022
Plaisance, Wayne	Individual	Corporate Director	NOT APPLICABLE	09/30/2020
Prechter, Patricia	Individual	W-2 Managing Employee	NOT APPLICABLE	09/30/2022
Prechter, Patricia	Individual	Corporate Director	NOT APPLICABLE	09/30/2022
Prechter, Patricia	Individual	Corporate Officer	NOT APPLICABLE	09/30/2022
Tucker, James	Individual	Operational/Managerial Control	NOT APPLICABLE	09/30/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who completes resident assessments here, and how do you check them for accuracy?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"Who is your infection preventionist, and what training do they have?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Landmark of Lake Charles	1.4 mi	Lake Charles, LA	★★★☆☆	4/5
Rosewood Nursing Center	2.8 mi	Lake Charles, LA	★★☆☆☆	4/5
Lake Charles Care Center	3.0 mi	Lake Charles, LA	★★★☆☆	4/5
Resthaven Nursing & Rehab Center, LLC	3.4 mi	Lake Charles, LA	★☆☆☆☆	1/5
The Gardens and Guardian	3.7 mi	Lake Charles, LA	★★★★★	5/5
Grand Cove Nursing & Rehabilitation Center	3.9 mi	Lake Charles, LA	★★☆☆☆	3/5
Holly Hill House	9.4 mi	Sulphur, LA	★☆☆☆☆	1/5	abuse
High Hope Care Center	13.0 mi	Sulphur, LA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Lake Charles →

Facility data as of CMS processing date 2026-08-01. CCN 195644.

The Care File

Visit checklist — Calcasieu Community Care Center

4190 Gerstner Memorial Drive, Lake Charles, LA 70607 · 3372409730

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "Who is your infection preventionist, and what training do they have?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195644 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)