Chateau de Notre Dame Community Care Center
2832 Burdette Street, New Orleans, LA 70125 · Orleans County · 171 certified beds · avg 155 residents/day · certified since Feb 21, 2004
Part of chain: COMMCARE CORPORATION (14 facilities, chain avg rating 3.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · May 14, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: May 8, 2025 (Past Non-Compliance)
▲ Immediate jeopardy, repeated · May 20, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: May 22, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, repeated · May 20, 2024 · F-0835 · triggered by a complaint
The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.
Why it matters: Poor administration often shows up as understaffing, supply shortages, and care problems across the whole facility.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: May 22, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (28)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Jun 4, 2025 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| May 14, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 14, 2025 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Mar 19, 2025 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. · from a complaint |
| Jun 13, 2024 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| Jun 13, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jun 13, 2024 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Jun 13, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| May 20, 2024 | ▲ K · Immediate jeopardy, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 20, 2024 | ▲ K · Immediate jeopardy, repeated | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · from a complaint |
| Dec 6, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Dec 6, 2023 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Nov 21, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Nov 21, 2023 | D · Potential for harm, one-off | The facility did not provide timely, approved x-ray services or have an agreement with an approved provider to supply them. · from a complaint |
| Aug 3, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · from a complaint |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. |
| Aug 3, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 14 | 0 | E |
| 2024 | 7 | 2 | K ▲ |
| 2025 | 7 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $36,265.
| Date | Type | Amount / length |
|---|---|---|
| May 14, 2025 | Fine | $9,580 |
| May 14, 2025 | Fine | $26,685 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.49 | 4.04 | 3.95 | top 23% in Louisiana; top 23% in the U.S. |
| Registered Nurse hours | 0.34 | 0.32 | 0.69 | top 27% in Louisiana; bottom 14% in the U.S. |
| Weekend total nurse staffing | 3.66 | 3.45 | 3.50 | top 31% in Louisiana; top 35% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.17 | 0.20 | 0.48 | top 36% in Louisiana; bottom 7% in the U.S. |
| Total nursing staff turnover (%) | 45.5 | 47.6 | 45.8 | top 45% in Louisiana; bottom 49% in the U.S. |
| RN turnover (%) | 40.0 | 41.6 | 42.9 | top 45% in Louisiana; top 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.12, RN 0.31, weekend 3.35. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Commcare Corporation | Organization | 5% or Greater Direct Ownership Interest | 100% | 06/14/2023 |
| Commcare Management Corporation | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/14/2023 |
| Ford, Michael | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Gardner, George | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/14/2023 |
| Harvey Psarellis, Dawn | Individual | Corporate Officer | NOT APPLICABLE | 10/10/2014 |
| Harvey Psarellis, Dawn | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/14/2023 |
| Hudson, Mary | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/14/2023 |
| Lundberg, Alec | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/14/2023 |
| Mangun, Garold | Individual | Corporate Director | NOT APPLICABLE | 06/09/1997 |
| Mangun, Garold | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2021 |
| Plaisance, Wayne | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Prechter, Patricia | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/14/2023 |
| Prechter, Patricia | Individual | Corporate Director | NOT APPLICABLE | 03/01/2018 |
| Prechter, Patricia | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2021 |
| Tucker, James | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/14/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| St. Margaret's Daughters Home | 1.7 mi | New Orleans, LA | ★★☆☆☆ | 2/5 | |
| St Jude's Health & Wellness Center | 2.2 mi | New Orleans, LA | ★☆☆☆☆ | 1/5 | abuse |
| Jefferson Healthcare Center | 2.2 mi | Jefferson, LA | ★☆☆☆☆ | 2/5 | |
| Covenant Home | 2.5 mi | New Orleans, LA | ★★★★☆ | 4/5 | |
| John J Hainkel Jr Home and Rehabilitation Center | 2.5 mi | New Orleans, LA | ★★★★★ | 5/5 | |
| Ochsner Medical Center Skilled Nursing Facility | 2.6 mi | Jefferson, LA | ★★★★★ | 5/5 | |
| St Bernard Nursing & Rehab | 4.5 mi | New Orleans, LA | ★☆☆☆☆ | 2/5 | |
| John A. Stassi II Community Care Center | 4.6 mi | Metairie, LA | ★★★★★ | 4/5 | |
| Wynhoven Community Care Center | 4.6 mi | Marrero, LA | ★★★☆☆ | 2/5 | |
| Marrero Healthcare Center | 5.1 mi | Marrero, LA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195589.