How to file a complaint about care →
No fines or payment denials in the published 3-year window.
The Terraces of Phoenix
7550 North 16th Street, Phoenix, AZ 85020 (opens Google Maps) · Maricopa County · (602) 944-4455· 64 certified beds · avg 52 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: HUMANGOOD (17 facilities, chain avg rating 4.5★)
4/5
Health inspection rating (on-site)
inspected Jun 13, 2025
0
Serious findings on record
$0
Fines, last 3 years
5.33
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). F-0628
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677
The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. F-0801
View all 13 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Jun 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · F-0801 |
| Aug 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Aug 10, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| May 31, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 31, 2024 | E · Potential for more than minimal harm, pattern | The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program. · F-0882 |
| May 31, 2024 | E · Potential for more than minimal harm, pattern | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. · F-0947 |
| May 31, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| May 31, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint · F-0657 |
| Feb 2, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Feb 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Feb 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).
All citationsSerious citations (G–L)
2023
All citations: 3
Serious citations (G–L): 0
2024
All citations: 7
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | D |
| 2024 | 7 | 0 | E |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityArizona averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.33
Arizona average: 3.97
U.S. average: 3.95
Registered Nurse hours
This facility: 1.29
Arizona average: 0.69
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.75
Arizona average: 3.50
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Arizona avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.33 | 3.97 | 3.95 | top 10% in Arizona; top 9% in the U.S. |
| Registered Nurse hours | 1.29 | 0.69 | 0.69 | top 7% in Arizona; top 7% in the U.S. |
| Weekend total nurse staffing | 4.75 | 3.50 | 3.50 | top 10% in Arizona; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.77 | 0.49 | 0.48 | top 14% in Arizona; top 13% in the U.S. |
| Total nursing staff turnover (%) | 20.6 | 45.2 | 45.8 | top 3% in Arizona; top 3% in the U.S. |
| RN turnover (%) | 14.3 | 43.6 | 42.9 | top 6% in Arizona; top 7% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 1.15, weekend 4.23.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.75 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Terraces of Phoenix. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Humangood | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2016 |
| Humangood Arizona INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1973 |
| Humangood Cornerstone | Organization | 5% or Greater Indirect Ownership Interest | — | 09/29/2003 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 10/15/2024 |
| Baker, Judith | Individual | Corporate Director | NOT APPLICABLE | 04/25/2012 |
| Baker, Judith | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2016 |
| Brown, Herman | Individual | Corporate Director | NOT APPLICABLE | 05/01/2016 |
| Brown, Herman | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2016 |
| Brown, Herman | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/10/2013 |
| Cochrane, John | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2016 |
| Cochrane, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2016 |
| Dahan, David | Individual | Corporate Director | NOT APPLICABLE | 05/01/2016 |
| Dahan, David | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2016 |
| Decker, David | Individual | Corporate Director | NOT APPLICABLE | 05/01/2016 |
| Decker, David | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2016 |
| Erickson, Kordell | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/28/2025 |
| Erickson, Kordell | Individual | ADP of the SNF | NOT APPLICABLE | 10/28/2025 |
| Ferris, Rand | Individual | Corporate Director | NOT APPLICABLE | 05/01/2016 |
| Ferris, Rand | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2016 |
| Ghassemi, Bethany | Individual | Corporate Officer | NOT APPLICABLE | 05/21/2019 |
Showing 20 of 47 parties CMS has on file for this facility; 27 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Humangood — 17 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Piedmont Gardens Health Facility — Oakland, CA · overall 5/5
- Plymouth Village — Redlands, CA · overall 4/5
- Redwood Terrace Health Center — Escondido, CA · overall 5/5
- Regents Point - Windcrest — Irvine, CA · overall 4/5
- Rosewood Health Facility — Bakersfield, CA · overall 4/5
- Royal Oaks Manor-Bradbury Oaks — Duarte, CA · overall 4/5
- The Terraces at Los Altos Health Facility — Los Altos, CA · overall 4/5
- The Terraces at San Joaquin Gardens Village — Fresno, CA · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 16 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who is your infection preventionist, and what training do they have?"
- "What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 21% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 47 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 59 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Maryland Gardens Post Acute | 1.6 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| North Mountain Medical and Rehabilitation Center | 2.0 mi | Phoenix, AZ | ★★★★★ | 5/5 | |
| Camelback Post Acute Care and Rehabilitation | 2.9 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| Beatitudes Campus | 2.9 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | |
| The Rehabilitation Center at the Palazzo | 3.1 mi | Phoenix, AZ | ★★★★☆ | 3/5 | |
| Coronado Healthcare Center | 4.1 mi | Phoenix, AZ | ★★★★★ | 4/5 | |
| Arizona State Veteran Home-Phx | 4.2 mi | Phoenix, AZ | ★★☆☆☆ | 1/5 | abuse |
| Christian Care Nursing Center | 4.4 mi | Phoenix, AZ | ★★★★☆ | 4/5 | |
| Haven of Phoenix | 4.5 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Desert Haven Care Center | 4.9 mi | Phoenix, AZ | ★☆☆☆☆ | 1/5 | abuse |
| Desert Terrace Healthcare Center | 5.0 mi | Phoenix, AZ | ★★★☆☆ | 2/5 | abuse |
| Phoenix Mountain Post Acute | 5.8 mi | Phoenix, AZ | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Maricopa, AZ — 77 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- VI at Grayhawk, a VI and Plaza Companies Community — Scottsdale, AZ · overall 5/5
- VI at Silverstone, a VI and Plaza Companies Commun — Scottsdale, AZ · overall 2/5
- Wellsprings of Gilbert — Gilbert, AZ · overall 5/5
- Acacia Health Center — Phoenix, AZ · overall 5/5
- Advance Health Care of Scottsdale — Scottsdale, AZ · overall 5/5
- Advanced Health Care of Glendale — Glendale, AZ · overall 5/5
- Advanced Healthcare of Mesa — Mesa, AZ · overall 5/5
- Agave Grove Post Acute — Glendale, AZ · overall 2/5abuse
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 035003.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).