Regents Point - Windcrest

Name: Regents Point - Windcrest
Address: 19191 HARVARD AVENUE, Irvine, CA, 92612, US
Telephone: 9495092274

19191 Harvard Avenue, Irvine, CA 92612 · Orange County · 59 certified beds · avg 49 residents/day · certified since Feb 4, 1988

Part of chain: HUMANGOOD (17 facilities, chain avg rating 4.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.96

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (38)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 10, 2026	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 10, 2026	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Jun 10, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 10, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Jun 10, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Jun 10, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 15, 2025	E · Potential for harm, repeated	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
May 15, 2025	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 15, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 15, 2025	E · Potential for harm, repeated	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.
May 15, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 15, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 15, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
May 15, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 15, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 15, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 15, 2025	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
May 15, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 15, 2025	B · Minimal risk, repeated	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
May 15, 2025	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 22, 2024	B · Minimal risk, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
May 3, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 3, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
May 3, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 3, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 3, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Dec 14, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Sep 12, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (14 → 16).

Year	Citations	Worst severity that year
2023	2	E
2024	6	D
2025	14	E
2026	16	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.96	4.31	3.95	top 16% in California; top 14% in the U.S.
Registered Nurse hours	0.95	0.61	0.69	top 12% in California; top 18% in the U.S.
Weekend total nurse staffing	4.56	3.90	3.50	top 12% in California; top 11% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.80	0.51	0.48	top 11% in California; top 11% in the U.S.
Total nursing staff turnover (%)	30.8	36.7	45.8	top 32% in California; top 16% in the U.S.
RN turnover (%)	0.0	38.1	42.9	top 1% in California; top 1% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.99, RN 0.96, weekend 4.59. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Humangood	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2016
Humangood Socal	Organization	5% or Greater Indirect Ownership Interest	—	02/02/1988
Baker Tilly Advisory Group LP	Organization	ADP of the SNF	NOT APPLICABLE	03/21/2025
Baker Tilly Us LLP	Organization	ADP of the SNF	NOT APPLICABLE	10/15/2024
Baker, Judith	Individual	Corporate Director	NOT APPLICABLE	04/25/2012
Baker, Judith	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Battison, William	Individual	Corporate Director	NOT APPLICABLE	02/03/2011
Battison, William	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Operational/Managerial Control	NOT APPLICABLE	02/10/2013
Chang, Alvin	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2008
Chang, Alvin	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2008
Christopherson, Joanne	Individual	Corporate Director	NOT APPLICABLE	03/20/2025
Christopherson, Joanne	Individual	Operational/Managerial Control	NOT APPLICABLE	03/20/2025
Cochrane, John	Individual	Corporate Officer	NOT APPLICABLE	08/10/2009
Cochrane, John	Individual	Operational/Managerial Control	NOT APPLICABLE	08/10/2009
Duran, Anna	Individual	Operational/Managerial Control	NOT APPLICABLE	01/18/2024
Duran, Anna	Individual	ADP of the SNF	NOT APPLICABLE	01/18/2024
Feller, Irene	Individual	Corporate Director	NOT APPLICABLE	03/12/2021
Feller, Irene	Individual	Operational/Managerial Control	NOT APPLICABLE	01/26/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Newport Subacute Healthcare Center	4.1 mi	Costa Mesa, CA	★☆☆☆☆	1/5
Victoria Healthcare and Rehabilitation Center	4.6 mi	Costa Mesa, CA	★★★★★	5/5
Plaza Healthcare Center	4.9 mi	Santa Ana, CA	★☆☆☆☆	1/5	abuse
South Coast Post Acute	5.3 mi	Santa Ana, CA	★★☆☆☆	2/5	abuse
South Coast Global Medical Center D/P SNF	5.4 mi	Santa Ana, CA	★★★☆☆	3/5
Foothill Regional Medical Center D/P SNF	5.5 mi	Tustin, CA	★★★★☆	4/5
Mesa Verde Post Acute Care Center	5.8 mi	Costa Mesa, CA	★★★★☆	3/5
Newport Nursing and Rehabilitation Center	5.9 mi	Newport Beach, CA	★★★☆☆	2/5	abuse
Pelican Ridge Post Acute	6.0 mi	Newport Beach, CA	★★★☆☆	2/5	abuse
Crystal Cove Care Center	6.0 mi	Newport Beach, CA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Irvine →

Facility data as of CMS processing date 2026-08-01. CCN 555295.

The Care File

Visit checklist — Regents Point - Windcrest

19191 Harvard Avenue, Irvine, CA 92612 · 9495092274

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555295 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)