The Terraces at Los Altos Health Facility

Name: The Terraces at Los Altos Health Facility
Address: 373 PINE LANE, Los Altos, CA, 94022, US
Telephone: 6509488291

373 Pine Lane, Los Altos, CA 94022 · Santa Clara County · 30 certified beds · avg 29 residents/day · certified since Jan 1, 1967

Part of chain: HUMANGOOD (17 facilities, chain avg rating 4.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.48

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (38)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Aug 1, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Aug 1, 2025	E · Potential for harm, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Aug 1, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 1, 2025	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Aug 1, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Aug 1, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 20, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Sep 25, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
May 21, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 9, 2024	F · Potential for harm, facility-wide	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint
Apr 9, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Apr 9, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 9, 2024	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jan 26, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jan 26, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Jan 26, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Mar 10, 2023	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 10, 2023	E · Potential for harm, repeated	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Mar 10, 2023	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 10, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 10, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 10, 2023	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Mar 10, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Mar 10, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 10, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 10, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 10, 2023	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 10, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 11).

Year	Citations	Worst severity that year
2023	12	E
2024	15	F
2025	11	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.48	4.31	3.95	top 8% in California; top 7% in the U.S.
Registered Nurse hours	1.56	0.61	0.69	top 4% in California; top 4% in the U.S.
Weekend total nurse staffing	4.73	3.90	3.50	top 10% in California; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.93	0.51	0.48	top 9% in California; top 7% in the U.S.
Total nursing staff turnover (%)	47.1	36.7	45.8	bottom 20% in California; bottom 44% in the U.S.
RN turnover (%)	47.1	38.1	42.9	bottom 31% in California; bottom 40% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.45, RN 1.55, weekend 4.71. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Humangood Norcal	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1967
Baker Tilly Advisory Group LP	Organization	ADP of the SNF	NOT APPLICABLE	03/21/2025
Baker Tilly Us LLP	Organization	ADP of the SNF	NOT APPLICABLE	10/15/2024
Baker, Judith	Individual	Corporate Director	NOT APPLICABLE	04/25/2012
Battison, William	Individual	Corporate Director	NOT APPLICABLE	02/03/2011
Brown, Herman	Individual	Corporate Director	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Corporate Officer	NOT APPLICABLE	05/01/2016
Brown, Herman	Individual	Operational/Managerial Control	NOT APPLICABLE	02/10/2013
Christopherson, Joanne	Individual	Corporate Director	NOT APPLICABLE	03/20/2025
Cochrane, John	Individual	Corporate Officer	NOT APPLICABLE	08/10/2009
Cochrane, John	Individual	Operational/Managerial Control	NOT APPLICABLE	08/10/2009
Feller, Irene	Individual	Corporate Director	NOT APPLICABLE	01/26/2021
Ghassemi, Bethany	Individual	Corporate Officer	NOT APPLICABLE	05/21/2019
Ghassemi, Bethany	Individual	Operational/Managerial Control	NOT APPLICABLE	05/21/2019
Gonzales, Deborah	Individual	Operational/Managerial Control	NOT APPLICABLE	12/25/2022
Griffith, Alan	Individual	Corporate Director	NOT APPLICABLE	06/30/2019
Griffith, Alan	Individual	Operational/Managerial Control	NOT APPLICABLE	06/30/2019
Haggerty, Kevin	Individual	Operational/Managerial Control	NOT APPLICABLE	06/24/2024
Haggerty, Kevin	Individual	ADP of the SNF	NOT APPLICABLE	06/24/2024
Holmes, Michelle	Individual	Corporate Director	NOT APPLICABLE	05/01/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Villa Siena	2.1 mi	Mountain View, CA	★☆☆☆☆	3/5
Camino Ridge Post-Acute	2.5 mi	Mountain View, CA	★☆☆☆☆	1/5
Mountain View Healthcare Center	2.8 mi	Mountain View, CA	★★★☆☆	2/5
Los Altos Post-Acute	3.0 mi	Los Altos, CA	★★★☆☆	3/5
Health Care Ctr at the Forum at Rancho San Antonio	4.1 mi	Cupertino, CA	★★★★☆	2/5
Palo Alto Post-Acute	4.1 mi	Palo Alto, CA	★★★★☆	3/5
Sunnyvale Post-Acute Center	4.3 mi	Sunnyvale, CA	★☆☆☆☆	1/5
Idylwood Care Center	4.3 mi	Sunnyvale, CA	★★★★★	4/5
Webster House	4.6 mi	Palo Alto, CA	★★★★★	5/5
VI at Palo Alto	4.7 mi	Palo Alto, CA	★★★★★	4/5
Sunny View Manor	5.5 mi	Cupertino, CA	★★★★★	4/5
Sunnyvale Gardens Post Acute	5.5 mi	Sunnyvale, CA	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Los Altos →

Facility data as of CMS processing date 2026-08-01. CCN 055210.

The Care File

Visit checklist — The Terraces at Los Altos Health Facility

373 Pine Lane, Los Altos, CA 94022 · 6509488291

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055210 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)