Renaissance Manor on Cabot

Name: Renaissance Manor on Cabot
Address: 279 CABOT STREET, Holyoke, MA, 01040, US
Telephone: 5086385614

279 Cabot Street, Holyoke, MA 01040 · Hampden County · 61 certified beds · avg 28 residents/day · certified since Mar 2, 1989

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.71

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 22, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 22, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Oct 31, 2024	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. · from a complaint
Oct 7, 2024	F · Potential for harm, facility-wide	The facility did not observe each nurse aide's job performance or provide regular training as required.
Oct 7, 2024	F · Potential for harm, facility-wide	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Oct 7, 2024	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 7, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Oct 7, 2024	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 7, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Oct 7, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 21, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Aug 8, 2023	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Aug 8, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 8, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 8, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (14 → 2).

Year	Citations	Worst severity that year
2023	5	D
2024	15	F
2025	2	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.71	3.89	3.95	bottom 47% in Massachusetts; bottom 47% in the U.S.
Registered Nurse hours	1.23	0.65	0.69	top 5% in Massachusetts; top 9% in the U.S.
Weekend total nurse staffing	3.17	3.51	3.50	bottom 37% in Massachusetts; bottom 40% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.93	0.46	0.48	top 5% in Massachusetts; top 7% in the U.S.
Total nursing staff turnover (%)	34.5	38.2	45.8	top 41% in Massachusetts; top 23% in the U.S.
RN turnover (%)	16.7	42.6	42.9	top 7% in Massachusetts; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.76, RN 1.25, weekend 3.21. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Skilled Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Summit Care LLC	Organization	5% or Greater Direct Ownership Interest	100%	06/01/2015
Summit Care Parent LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2015
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2023
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	05/01/2023
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/01/2015
Morris, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024
Nussman, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	01/06/2020
Nussman, Mark	Individual	ADP of the SNF	NOT APPLICABLE	01/06/2020

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"How often do you evaluate your nurse aides and what ongoing training do they receive?"
"Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Regalcare at Holyoke	0.1 mi	Holyoke, MA	★☆☆☆☆	2/5
Massachusetts Veterans Home at Holyoke	1.1 mi	Holyoke, MA		—/5
Day Brook Village Senior Living	1.3 mi	Holyoke, MA	★★☆☆☆	2/5
Care One at Holyoke	2.0 mi	Holyoke, MA	★★★★★	5/5
South Hadley Rehabilitation and Nursing Center	2.2 mi	South Hadley, MA	★★☆☆☆	2/5
Mission Care at Holyoke	2.2 mi	Holyoke, MA	★☆☆☆☆	1/5	abuse
Mont Marie Rehabilitation & Healthcare Center	2.5 mi	Holyoke, MA	★★★★☆	3/5
Mary's Meadow at Providence Place	3.2 mi	Holyoke, MA	★★★★★	5/5
Vantage at West Springfield LLC	3.5 mi	West Springfield, MA	★★★☆☆	3/5
Chicopee Rehabilitation and Nursing	4.7 mi	Chicopee, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Holyoke →

Facility data as of CMS processing date 2026-08-01. CCN 225352.

The Care File

Visit checklist — Renaissance Manor on Cabot

279 Cabot Street, Holyoke, MA 01040 · 5086385614

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "How often do you evaluate your nurse aides and what ongoing training do they receive?"
☐ "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225352 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)