Mont Marie Rehabilitation & Healthcare Center

Name: Mont Marie Rehabilitation & Healthcare Center
Address: 36 LOWER WESTFIELD ROAD, Holyoke, MA, 01040, US
Telephone: 4134270067

36 Lower Westfield Road, Holyoke, MA 01040 · Hampden County · 84 certified beds · avg 80 residents/day · certified since Sep 22, 1992

Part of chain: MARQUIS HEALTH SERVICES (87 facilities, chain avg rating 3.0★)

3/5

Health inspection rating (on-site)

Serious findings on record

$8,278

Fines, last 3 years

3.49

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Apr 4, 2025 · F-0622

The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.

Why it matters: Improper discharge or transfer can suddenly uproot a resident from their home and care without warning or recourse.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Apr 30, 2025 (Deficient, Provider has date of correction)

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 20, 2026	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
Dec 2, 2025	D · Potential for harm, one-off	The facility did not let a resident or their legal representative see or buy copies of the resident's own records. · from a complaint
Dec 2, 2025	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · from a complaint
Apr 15, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Apr 15, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Apr 4, 2025	▲ G · Actual harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Apr 4, 2025	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Apr 4, 2025	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Apr 4, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 4, 2025	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 26, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 26, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Mar 26, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 26, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 6, 2022	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Sep 6, 2022	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 6, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 6, 2022	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 6, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 6, 2022	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2022	6	0	E
2024	4	0	D
2025	9	1	G ▲
2026	1	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $8,278.

Date	Type	Amount / length
Apr 4, 2025	Fine	$8,278

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.49	3.89	3.95	bottom 33% in Massachusetts; bottom 36% in the U.S.
Registered Nurse hours	0.76	0.65	0.69	top 22% in Massachusetts; top 30% in the U.S.
Weekend total nurse staffing	3.06	3.51	3.50	bottom 26% in Massachusetts; bottom 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.46	0.48	top 17% in Massachusetts; top 21% in the U.S.
Total nursing staff turnover (%)	47.6	38.2	45.8	bottom 22% in Massachusetts; bottom 43% in the U.S.
RN turnover (%)	35.3	42.6	42.9	top 37% in Massachusetts; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.23, RN 0.93, weekend 3.71. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Posen, Mindee	Individual	Corporate Officer	NOT APPLICABLE	01/01/2022
Rivard, Lisa	Individual	W-2 Managing Employee	NOT APPLICABLE	10/14/2019
Rivard, Lisa	Individual	Corporate Director	NOT APPLICABLE	10/14/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"If I ask for a copy of my family member's records, how quickly will I get them and what does it cost?"
"How is routine foot care handled here, and does a podiatrist visit regularly?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Mission Care at Holyoke	0.4 mi	Holyoke, MA	★☆☆☆☆	1/5	abuse
Mary's Meadow at Providence Place	0.7 mi	Holyoke, MA	★★★★★	5/5
Vantage at West Springfield LLC	1.0 mi	West Springfield, MA	★★★☆☆	3/5
Massachusetts Veterans Home at Holyoke	2.0 mi	Holyoke, MA		—/5
Renaissance Manor on Cabot	2.5 mi	Holyoke, MA	★★★★★	4/5
Regalcare at Holyoke	2.5 mi	Holyoke, MA	★☆☆☆☆	2/5
Day Brook Village Senior Living	2.6 mi	Holyoke, MA	★★☆☆☆	2/5
Care One at Holyoke	3.8 mi	Holyoke, MA	★★★★★	5/5
South Hadley Rehabilitation and Nursing Center	4.5 mi	South Hadley, MA	★★☆☆☆	2/5
Chicopee Rehabilitation and Nursing	4.7 mi	Chicopee, MA	★★★☆☆	3/5
Agawam South Rehab and Nursing	6.3 mi	Agawam, MA	★★★★☆	3/5
Agawam West Rehab and Nursing	6.3 mi	Agawam, MA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Holyoke →

Facility data as of CMS processing date 2026-08-01. CCN 225556.

The Care File

Visit checklist — Mont Marie Rehabilitation & Healthcare Center

36 Lower Westfield Road, Holyoke, MA 01040 · 4134270067

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $8,278

Most serious findings on record:

▲ Apr 4, 2025 (F-0622, Actual harm, one-off): The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.

Questions for the administrator:

☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "If I ask for a copy of my family member's records, how quickly will I get them and what does it cost?"
☐ "How is routine foot care handled here, and does a podiatrist visit regularly?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "What mental health services do you offer on-site, and how do you care for residents with depression, anxiety, or a history of trauma?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225556 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)