Agawam South Rehab and Nursing

Name: Agawam South Rehab and Nursing
Address: 65 COOPER STREET, Agawam, MA, 01001, US
Telephone: 4137868000

65 Cooper Street, Agawam, MA 01001 · Hampden County · 122 certified beds · avg 96 residents/day · certified since Mar 4, 1969

Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.39

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 10, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 10, 2026	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 23, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint
Apr 23, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 26, 2024	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Nov 26, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Nov 26, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Nov 26, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Nov 26, 2024	D · Potential for harm, one-off	The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them.
Nov 26, 2024	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Oct 10, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to share a room with their spouse or a roommate of their choosing, or moved residents to a different room without written notice beforehand.
Oct 10, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not provide proper care for residents with a colostomy, urostomy, or ileostomy — surgical openings in the abdomen that let waste leave the body into a pouch. These require regular, skilled attention to stay clean and healthy.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 10, 2023	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 6).

Year	Citations	Worst severity that year
2023	8	F
2024	12	E
2025	2	D
2026	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.39	3.89	3.95	bottom 25% in Massachusetts; bottom 31% in the U.S.
Registered Nurse hours	0.69	0.65	0.69	top 34% in Massachusetts; top 38% in the U.S.
Weekend total nurse staffing	2.92	3.51	3.50	bottom 17% in Massachusetts; bottom 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.49	0.46	0.48	top 30% in Massachusetts; top 34% in the U.S.
Total nursing staff turnover (%)	44.2	38.2	45.8	bottom 27% in Massachusetts; top 48% in the U.S.
RN turnover (%)	50.0	42.6	42.9	bottom 37% in Massachusetts; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.64, RN 0.74, weekend 3.14. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Beatty, Brittany	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	5% or Greater Indirect Ownership Interest	10%	10/16/2023
Friedman, Benjamin	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Friedman, Shana	Individual	5% or Greater Direct Ownership Interest	12%	10/16/2023
Millman, Chaim	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Newhouse, Eric	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Agawam South Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
E Newhouse Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/13/2025
Friedman, Benjamin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Friedman, Benjamin	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you track that every resident's quarterly assessment happens on time?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Agawam West Rehab and Nursing	0.0 mi	Agawam, MA	★★☆☆☆	2/5
Agawam North Rehab and Nursing	0.1 mi	Agawam, MA	★☆☆☆☆	1/5
Agawam East Rehab and Nursing	0.3 mi	Agawam, MA	★★★★★	4/5
Julian J Levitt Family Nursing Home	3.7 mi	Longmeadow, MA	★★★★☆	3/5
East Longmeadow Skilled Nursing Center	4.6 mi	East Longmeadow, MA	★★★★☆	4/5
Westfield Rehabilitation and Health Center	4.8 mi	Westfield, MA	★★☆☆☆	2/5
Loomis Lakeside at Reeds Landing	4.9 mi	Springfield, MA	★★★★★	5/5
Care One at Redstone	5.0 mi	East Longmeadow, MA	★★☆☆☆	2/5
Vantage at West Springfield LLC	5.3 mi	West Springfield, MA	★★★☆☆	3/5
Mary's Meadow at Providence Place	5.6 mi	Holyoke, MA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Agawam →

Facility data as of CMS processing date 2026-08-01. CCN 225176.

The Care File

Visit checklist — Agawam South Rehab and Nursing

65 Cooper Street, Agawam, MA 01001 · 4137868000

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225176 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)