Agawam East Rehab and Nursing

Name: Agawam East Rehab and Nursing
Address: 464 MAIN STREET, Agawam, MA, 01001, US
Telephone: 4133332200

464 Main Street, Agawam, MA 01001 · Hampden County · 123 certified beds · avg 93 residents/day · certified since Jan 14, 1986

Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.93

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 25, 2025	E · Potential for harm, repeated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · from a complaint
Nov 25, 2025	D · Potential for harm, one-off	The facility did not make sure a transfer or discharge met the resident's needs and preferences, or did not properly prepare the resident to leave safely. · from a complaint
Sep 2, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Dec 16, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 16, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 16, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 16, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 16, 2024	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Oct 17, 2023	E · Potential for harm, repeated	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Oct 17, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Oct 17, 2023	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.

Inspection trend by year

Year	Citations	Worst severity that year
2023	9	E
2024	5	E
2025	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.93	3.89	3.95	top 36% in Massachusetts; top 42% in the U.S.
Registered Nurse hours	0.40	0.65	0.69	bottom 14% in Massachusetts; bottom 22% in the U.S.
Weekend total nurse staffing	3.53	3.51	3.50	top 39% in Massachusetts; top 41% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.30	0.46	0.48	bottom 28% in Massachusetts; bottom 32% in the U.S.
Total nursing staff turnover (%)	34.9	38.2	45.8	top 43% in Massachusetts; top 24% in the U.S.
RN turnover (%)	30.0	42.6	42.9	top 26% in Massachusetts; top 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.37, weekend 3.31. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Beatty, Brittany	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	5% or Greater Indirect Ownership Interest	10%	10/16/2023
Etn Family Holdings LLC	Organization	5% or Greater Direct Ownership Interest	21%	09/01/2023
Friedman, Benjamin	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Friedman, Shana	Individual	5% or Greater Direct Ownership Interest	12%	10/16/2023
Millman, Chaim	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Newhouse, Eric	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Agawam East Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
E Newhouse Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
"How do you keep residents' medical records accurate, complete, and secure?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Agawam North Rehab and Nursing	0.2 mi	Agawam, MA	★☆☆☆☆	1/5
Agawam South Rehab and Nursing	0.3 mi	Agawam, MA	★★★★☆	3/5
Agawam West Rehab and Nursing	0.3 mi	Agawam, MA	★★☆☆☆	2/5
Julian J Levitt Family Nursing Home	3.4 mi	Longmeadow, MA	★★★★☆	3/5
East Longmeadow Skilled Nursing Center	4.4 mi	East Longmeadow, MA	★★★★☆	4/5
Care One at Redstone	4.7 mi	East Longmeadow, MA	★★☆☆☆	2/5
Loomis Lakeside at Reeds Landing	4.8 mi	Springfield, MA	★★★★★	5/5
Westfield Rehabilitation and Health Center	5.1 mi	Westfield, MA	★★☆☆☆	2/5
Vantage at West Springfield LLC	5.5 mi	West Springfield, MA	★★★☆☆	3/5
Sixteen Acres Health and Rehabilitation Center LLC	5.5 mi	Springfield, MA	★★★★☆	4/5
Mary's Meadow at Providence Place	5.9 mi	Holyoke, MA	★★★★★	5/5
Chestnut Hill Health and Rehabilitation Center LLC	6.0 mi	East Longmeadow, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Agawam →

Facility data as of CMS processing date 2026-08-01. CCN 225286.

The Care File

Visit checklist — Agawam East Rehab and Nursing

464 Main Street, Agawam, MA 01001 · 4133332200

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Before a resident is discharged or transferred, how do you make sure the new place can actually meet their needs?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225286 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)