Agawam North Rehab and Nursing

Name: Agawam North Rehab and Nursing
Address: 55 COOPER STREET, Agawam, MA, 01001, US
Telephone: 4133338131

55 Cooper Street, Agawam, MA 01001 · Hampden County · 124 certified beds · avg 111 residents/day · certified since Dec 10, 2002

Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)

1/5

Health inspection rating (on-site)

Serious findings on record

$86,130

Fines, last 3 years

3.55

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 9, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 9, 2025	E · Potential for harm, repeated	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Apr 9, 2025	E · Potential for harm, repeated	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.
Apr 9, 2025	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Apr 9, 2025	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Apr 9, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 22, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jan 23, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 23, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 23, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jan 23, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 23, 2024	C · Minimal risk, facility-wide	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Jan 23, 2024	B · Minimal risk, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Jan 23, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 26, 2022	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 26, 2022	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jul 26, 2022	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jul 26, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (7 → 16).

Year	Citations	Worst severity that year
2022	4	E
2024	8	E
2025	16	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $86,130.

Date	Type	Amount / length
Apr 9, 2025	Fine	$86,130

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.55	3.89	3.95	bottom 36% in Massachusetts; bottom 39% in the U.S.
Registered Nurse hours	0.64	0.65	0.69	top 41% in Massachusetts; top 44% in the U.S.
Weekend total nurse staffing	3.06	3.51	3.50	bottom 26% in Massachusetts; bottom 34% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.45	0.46	0.48	top 39% in Massachusetts; top 40% in the U.S.
Total nursing staff turnover (%)	44.5	38.2	45.8	bottom 26% in Massachusetts; top 49% in the U.S.
RN turnover (%)	38.9	42.6	42.9	top 45% in Massachusetts; top 45% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.65, RN 0.65, weekend 3.14. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Beatty, Brittany	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	5% or Greater Indirect Ownership Interest	10%	10/16/2023
Friedman, Benjamin	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Friedman, Shana	Individual	5% or Greater Direct Ownership Interest	12%	09/01/2023
Millman, Chaim	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Newhouse, Eric	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Agawam North Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
E Newhouse Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Friedman, Benjamin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"How can my family member make private phone or video calls, and can we see where?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"Does your facility have an active resident council, and how does management respond to its concerns?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Agawam South Rehab and Nursing	0.1 mi	Agawam, MA	★★★★☆	3/5
Agawam West Rehab and Nursing	0.1 mi	Agawam, MA	★★☆☆☆	2/5
Agawam East Rehab and Nursing	0.2 mi	Agawam, MA	★★★★★	4/5
Julian J Levitt Family Nursing Home	3.6 mi	Longmeadow, MA	★★★★☆	3/5
East Longmeadow Skilled Nursing Center	4.6 mi	East Longmeadow, MA	★★★★☆	4/5
Loomis Lakeside at Reeds Landing	4.8 mi	Springfield, MA	★★★★★	5/5
Westfield Rehabilitation and Health Center	4.9 mi	Westfield, MA	★★☆☆☆	2/5
Care One at Redstone	4.9 mi	East Longmeadow, MA	★★☆☆☆	2/5
Vantage at West Springfield LLC	5.3 mi	West Springfield, MA	★★★☆☆	3/5
Mary's Meadow at Providence Place	5.7 mi	Holyoke, MA	★★★★★	5/5
Sixteen Acres Health and Rehabilitation Center LLC	5.7 mi	Springfield, MA	★★★★☆	4/5
Chestnut Hill Health and Rehabilitation Center LLC	6.2 mi	East Longmeadow, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Agawam →

Facility data as of CMS processing date 2026-08-01. CCN 225766.

The Care File

Visit checklist — Agawam North Rehab and Nursing

55 Cooper Street, Agawam, MA 01001 · 4133338131

Health inspection rating 1/5 · CMS overall 1/5· Fines (3y): $86,130

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "How can my family member make private phone or video calls, and can we see where?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "Does your facility have an active resident council, and how does management respond to its concerns?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225766 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)