55 Cooper Street, Agawam, MA 01001 (opens Google Maps) · Hampden County · (413) 333-8131· 124 certified beds · avg 111 residents/day · certified since Dec 10, 2002 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)
New to these records? How to read an inspection report →
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 28 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. F-0553
The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately. F-0576
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 9, 2025 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 9, 2025 | E · Potential for more than minimal harm, pattern | The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · F-0553 |
| Apr 9, 2025 | E · Potential for more than minimal harm, pattern | The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately. · F-0576 |
| Apr 9, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · F-0725 |
| Apr 9, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · F-0551 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Apr 9, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Oct 22, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Jan 23, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 23, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jan 23, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Jan 23, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jan 23, 2024 | C · Potential for minimal harm, widespread | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638 |
| Jan 23, 2024 | B · Potential for minimal harm, pattern | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Jan 23, 2024 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Jul 26, 2022 | E · Potential for more than minimal harm, pattern | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Jul 26, 2022 | E · Potential for more than minimal harm, pattern | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Jul 26, 2022 | E · Potential for more than minimal harm, pattern | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Jul 26, 2022 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Citations from standard inspections increased between the last two inspection cycles (7 → 16).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 4 | 0 | E |
| 2024 | 8 | 0 | E |
| 2025 | 16 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $86,130.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Apr 9, 2025 | Fine | $86,130 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.55 | 3.89 | 3.95 | bottom 36% in Massachusetts; bottom 39% in the U.S. |
| Registered Nurse hours | 0.64 | 0.65 | 0.69 | top 41% in Massachusetts; top 44% in the U.S. |
| Weekend total nurse staffing | 3.06 | 3.51 | 3.50 | bottom 26% in Massachusetts; bottom 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.45 | 0.46 | 0.48 | top 39% in Massachusetts; top 40% in the U.S. |
| Total nursing staff turnover (%) | 44.5 | 38.2 | 45.8 | bottom 26% in Massachusetts; top 49% in the U.S. |
| RN turnover (%) | 38.9 | 42.6 | 42.9 | top 45% in Massachusetts; top 45% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.65, RN 0.65, weekend 3.14.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.65 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Agawam North Rehab and Nursing. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Beatty, Brittany | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | 5% or Greater Indirect Ownership Interest | 10% | 10/16/2023 |
| Friedman, Benjamin | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Friedman, Shana | Individual | 5% or Greater Direct Ownership Interest | 12% | 09/01/2023 |
| Millman, Chaim | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Newhouse, Eric | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Agawam North Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| E Newhouse Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Friedman, Benjamin | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
Showing 20 of 44 parties CMS has on file for this facility; 24 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Stern Consultants — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Agawam South Rehab and Nursing | 0.1 mi | Agawam, MA | ★★★★☆ | 3/5 | |
| Agawam West Rehab and Nursing | 0.1 mi | Agawam, MA | ★★☆☆☆ | 2/5 | |
| Agawam East Rehab and Nursing | 0.2 mi | Agawam, MA | ★★★★★ | 4/5 | |
| Julian J Levitt Family Nursing Home | 3.6 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| East Longmeadow Skilled Nursing Center | 4.6 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Loomis Lakeside at Reeds Landing | 4.8 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Westfield Rehabilitation and Health Center | 4.9 mi | Westfield, MA | ★★☆☆☆ | 2/5 | |
| Care One at Redstone | 4.9 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| Vantage at West Springfield LLC | 5.3 mi | West Springfield, MA | ★★★☆☆ | 3/5 | |
| Mary's Meadow at Providence Place | 5.7 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 5.7 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Chestnut Hill Health and Rehabilitation Center LLC | 6.2 mi | East Longmeadow, MA | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225766.
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