Massachusetts Veterans Home at Holyoke

Name: Massachusetts Veterans Home at Holyoke
Address: 110 CHERRY STREET, Holyoke, MA, 01040, US
Telephone: 4135524737

110 Cherry Street, Holyoke, MA 01040 · Hampden County · 128 certified beds · avg 113 residents/day · certified since Apr 14, 2025

—/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

0.00

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: —/5 · CMS overall rating: —/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 28, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Feb 28, 2025	E · Potential for harm, repeated	The facility did not make sure that paid feeding assistants — staff hired to help residents eat and drink — had the training they need.
Feb 28, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 28, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Feb 28, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Feb 28, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2025	6	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	0.00	3.89	3.95	—
Registered Nurse hours	0.00	0.65	0.69	—
Weekend total nurse staffing	0.00	3.51	3.50	—
Weekend RN hours (not acuity-adjusted)	1.82	0.46	0.48	top 1% in Massachusetts; top 1% in the U.S.
Total nursing staff turnover (%)	0.0	38.2	45.8	—
RN turnover (%)	0.0	42.6	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.21, RN 2.55, weekend 7.32. Staffing rating: —/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: —/5 · long-stay residents: —/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
Dietzen, Diane	Individual	Operational/Managerial Control	NOT APPLICABLE	05/06/2025
Dietzen, Diane	Individual	ADP of the SNF	NOT APPLICABLE	05/06/2025
Lazo, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	05/06/2025
Lazo, Michael	Individual	ADP of the SNF	NOT APPLICABLE	05/06/2025
Santiago, Jon	Individual	Operational/Managerial Control	NOT APPLICABLE	05/06/2025
Santiago, Jon	Individual	ADP of the SNF	NOT APPLICABLE	05/06/2025
The Commonwealth of Massachusetts	Organization	Operational/Managerial Control	NOT APPLICABLE	05/06/2025
The Commonwealth of Massachusetts	Organization	ADP of the SNF	NOT APPLICABLE	05/06/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"Who helps residents eat at mealtimes, and what training have they completed?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Day Brook Village Senior Living	0.7 mi	Holyoke, MA	★★☆☆☆	2/5
Regalcare at Holyoke	1.0 mi	Holyoke, MA	★☆☆☆☆	2/5
Renaissance Manor on Cabot	1.1 mi	Holyoke, MA	★★★★★	4/5
Mission Care at Holyoke	1.6 mi	Holyoke, MA	★☆☆☆☆	1/5	abuse
Care One at Holyoke	1.9 mi	Holyoke, MA	★★★★★	5/5
Mont Marie Rehabilitation & Healthcare Center	2.0 mi	Holyoke, MA	★★★★☆	3/5
Mary's Meadow at Providence Place	2.6 mi	Holyoke, MA	★★★★★	5/5
Vantage at West Springfield LLC	3.0 mi	West Springfield, MA	★★★☆☆	3/5
South Hadley Rehabilitation and Nursing Center	3.3 mi	South Hadley, MA	★★☆☆☆	2/5
Chicopee Rehabilitation and Nursing	5.4 mi	Chicopee, MA	★★★☆☆	3/5
Westfield Rehabilitation and Health Center	7.8 mi	Westfield, MA	★★☆☆☆	2/5
Vantage at Westfield LLC	7.9 mi	Westfield, MA	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Holyoke →

Facility data as of CMS processing date 2026-08-01. CCN 225786.

The Care File

Visit checklist — Massachusetts Veterans Home at Holyoke

110 Cherry Street, Holyoke, MA 01040 · 4135524737

Health inspection rating —/5 · CMS overall —/5· Fines (3y): $0

Questions for the administrator:

☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "Who helps residents eat at mealtimes, and what training have they completed?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225786 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)