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Massachusetts Veterans Home at Holyoke
110 Cherry Street, Holyoke, MA 01040 (opens Google Maps) · Hampden County · (413) 552-4737· 128 certified beds · avg 113 residents/day · certified since Apr 14, 2025 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
—/5
Health inspection rating (on-site)
inspected Feb 28, 2025
0
Serious findings on record
$0
Fines, last 3 years
—
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: —/5 · CMS overall rating: —/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 6 inspection findings. Open the full record below to read every finding.
The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. F-0585
The facility did not make sure that paid feeding assistants — staff hired to help residents eat and drink — had the training they need. F-0948
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
View all 6 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 28, 2025 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Feb 28, 2025 | E · Potential for more than minimal harm, pattern | The facility did not make sure that paid feeding assistants — staff hired to help residents eat and drink — had the training they need. · F-0948 |
| Feb 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Feb 28, 2025 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Feb 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Feb 28, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
All citationsSerious citations (G–L)
2025
All citations: 6
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMassachusetts averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: Not reported
Massachusetts average: 3.89
U.S. average: 3.95
Registered Nurse hours
This facility: Not reported
Massachusetts average: 0.65
U.S. average: 0.69
Weekend total nurse staffing
This facility: Not reported
Massachusetts average: 3.51
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | — | 3.89 | 3.95 | — |
| Registered Nurse hours | — | 0.65 | 0.69 | — |
| Weekend total nurse staffing | — | 3.51 | 3.50 | — |
| Weekend RN hours (not acuity-adjusted) | 1.82 | 0.46 | 0.48 | top 1% in Massachusetts; top 1% in the U.S. |
| Total nursing staff turnover (%) | — | 38.2 | 45.8 | — |
| RN turnover (%) | — | 42.6 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.21, RN 2.55, weekend 7.32.Comparing with Medicare Care Compare? Care Compare shows the raw figure (8.21 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: —/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: —/5 · long-stay residents: —/5 · short-stay residents: —/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Massachusetts Veterans Home at Holyoke. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Government - State
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Dietzen, Diane | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2025 |
| Dietzen, Diane | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
| Lazo, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2025 |
| Lazo, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
| Santiago, Jon | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/06/2025 |
| Santiago, Jon | Individual | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
| The Commonwealth of Massachusetts | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/06/2025 |
| The Commonwealth of Massachusetts | Organization | ADP of the SNF | NOT APPLICABLE | 05/06/2025 |
All 8 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Who helps residents eat at mealtimes, and what training have they completed?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 38 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Day Brook Village Senior Living | 0.7 mi | Holyoke, MA | ★★☆☆☆ | 2/5 | |
| Regalcare at Holyoke | 1.0 mi | Holyoke, MA | ★☆☆☆☆ | 2/5 | |
| Renaissance Manor on Cabot | 1.1 mi | Holyoke, MA | ★★★★★ | 4/5 | |
| Mission Care at Holyoke | 1.6 mi | Holyoke, MA | ★☆☆☆☆ | 1/5 | abuse |
| Care One at Holyoke | 1.9 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Mont Marie Rehabilitation & Healthcare Center | 2.0 mi | Holyoke, MA | ★★★★☆ | 3/5 | |
| Mary's Meadow at Providence Place | 2.6 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Vantage at West Springfield LLC | 3.0 mi | West Springfield, MA | ★★★☆☆ | 3/5 | |
| South Hadley Rehabilitation and Nursing Center | 3.3 mi | South Hadley, MA | ★★☆☆☆ | 2/5 | |
| Chicopee Rehabilitation and Nursing | 5.4 mi | Chicopee, MA | ★★★☆☆ | 3/5 | |
| Westfield Rehabilitation and Health Center | 7.8 mi | Westfield, MA | ★★☆☆☆ | 2/5 | |
| Vantage at Westfield LLC | 7.9 mi | Westfield, MA | ★★☆☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Palmer Healthcare Center — Palmer, MA · overall 3/5
- Sixteen Acres Health and Rehabilitation Center LLC — Springfield, MA · overall 4/5
- Vantage at Hampden LLC — Hampden, MA · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225786.