Vantage at Westfield LLC

How to file a complaint about care →

1 fine totaling $12,735.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.54, weekend 3.21.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.49 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 10 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Vantage Care — 10 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Vantage Health & Rehab of New Bedford — New Bedford, MA · overall 1/5
• Chestnut Hill Health and Rehabilitation Center LLC — East Longmeadow, MA · overall 3/5
• Regalcare at Wakefield — Wakefield, MA · overall 1/5
• Sixteen Acres Health and Rehabilitation Center LLC — Springfield, MA · overall 4/5
• Vantage at Hampden LLC — Hampden, MA · overall 3/5
• Vantage at Andover LLC — Andover, MA · overall 3/5
• Vantage at Lowell LLC — Lowell, MA · overall 2/5
• Vantage at Sudbury LLC — Sudbury, MA · overall 2/5

Listed by state, then facility name — not a ranking. Showing 8 of the 9 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "Does your facility have an active resident council, and how does management respond to its concerns?"
• "How do you keep residents' medical records accurate, complete, and secure?"
• "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
• "How often do you evaluate your nurse aides and what ongoing training do they receive?"
• "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
• "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
• "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the Massachusetts midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 50% total nursing staff turnover here — who on the care team has been with you longest?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

• Care One at Holyoke — Holyoke, MA · overall 5/5
• Care One at Redstone — East Longmeadow, MA · overall 2/5
• Chestnut Hill Health and Rehabilitation Center LLC — East Longmeadow, MA · overall 3/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Westfield →