Vantage at West Springfield LLC

Name: Vantage at West Springfield LLC
Address: 42 PROSPECT AVENUE, West Springfield, MA, 01089, US
Telephone: 4137333151

42 Prospect Avenue, West Springfield, MA 01089 · Hampden County · 168 certified beds · avg 115 residents/day · certified since Jan 1, 1979

Part of chain: VANTAGE CARE (10 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

$13,748

Fines, last 3 years

3.62

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Oct 12, 2023 · F-0656 · triggered by a complaint

The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 10, 2023 (Past Non-Compliance)

▲ Actual harm, one-off · Oct 12, 2023 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 10, 2023 (Past Non-Compliance)

All citations in the current public record (32)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Dec 11, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 11, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 15, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 6, 2024	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Aug 6, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them.
Aug 6, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 6, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Dec 6, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Oct 12, 2023	▲ G · Actual harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Oct 12, 2023	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 31, 2023	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
May 31, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 31, 2023	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
May 31, 2023	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
May 31, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 31, 2023	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
May 31, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 31, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 31, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 6).

Year	Citations	Serious (G–L)	Worst severity that year
2023	17	2	G ▲
2024	9	0	E
2025	6	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $13,748.

Date	Type	Amount / length
Oct 12, 2023	Fine	$13,748

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.62	3.89	3.95	bottom 40% in Massachusetts; bottom 43% in the U.S.
Registered Nurse hours	0.51	0.65	0.69	bottom 34% in Massachusetts; bottom 39% in the U.S.
Weekend total nurse staffing	3.38	3.51	3.50	top 50% in Massachusetts; top 49% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.51	0.46	0.48	top 28% in Massachusetts; top 32% in the U.S.
Total nursing staff turnover (%)	53.0	38.2	45.8	bottom 12% in Massachusetts; bottom 29% in the U.S.
RN turnover (%)	38.5	42.6	42.9	top 44% in Massachusetts; top 44% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.54, RN 0.50, weekend 3.30. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

For profit - Limited Liability company · changed ownership in the last 12 months

Owner / manager	Type	Role	Stake	Since
Arem, Cheryl	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Brown, Yossi	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Herskovitz, Miriam	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Yurowitz, Sam	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Brown, Yossi	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Corporate Director	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Corporate Officer	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Butt, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Butt, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Finn, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Finn, Lisa	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Green, Morris	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Green, Morris	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Im Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Innovations Healthcare, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Innovations Healthcare, LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/20/2026
Jca Capital Associates LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Johnson, Jeri	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/29/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Mary's Meadow at Providence Place	0.4 mi	Holyoke, MA	★★★★★	5/5
Mont Marie Rehabilitation & Healthcare Center	1.0 mi	Holyoke, MA	★★★★☆	3/5
Mission Care at Holyoke	1.4 mi	Holyoke, MA	★☆☆☆☆	1/5	abuse
Massachusetts Veterans Home at Holyoke	3.0 mi	Holyoke, MA		—/5
Renaissance Manor on Cabot	3.5 mi	Holyoke, MA	★★★★★	4/5
Regalcare at Holyoke	3.5 mi	Holyoke, MA	★☆☆☆☆	2/5
Day Brook Village Senior Living	3.6 mi	Holyoke, MA	★★☆☆☆	2/5
Chicopee Rehabilitation and Nursing	4.7 mi	Chicopee, MA	★★★☆☆	3/5
Care One at Holyoke	4.8 mi	Holyoke, MA	★★★★★	5/5
Agawam South Rehab and Nursing	5.3 mi	Agawam, MA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in West Springfield →

Facility data as of CMS processing date 2026-08-01. CCN 225262.

The Care File

Visit checklist — Vantage at West Springfield LLC

42 Prospect Avenue, West Springfield, MA 01089 · 4137333151

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $13,748

Most serious findings on record:

▲ Oct 12, 2023 (F-0656, Actual harm, one-off): The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
▲ Oct 12, 2023 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225262 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)