East Longmeadow Skilled Nursing Center

Name: East Longmeadow Skilled Nursing Center
Address: 305 MAPLE STREET, East Longmeadow, MA, 01028, US
Telephone: 4134414576

305 Maple Street, East Longmeadow, MA 01028 · Hampden County · 131 certified beds · avg 127 residents/day · certified since Apr 1, 1989

Part of chain: INTEGRITUS HEALTHCARE (14 facilities, chain avg rating 2.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.20

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (30)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 22, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 22, 2025	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Jul 22, 2025	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Jul 22, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Jul 22, 2025	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jul 22, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 22, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jul 22, 2025	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
May 7, 2024	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 7, 2024	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 7, 2024	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
May 7, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 7, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 7, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 7, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 19, 2022	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 19, 2022	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Dec 19, 2022	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 19, 2022	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not provide appropriate treatment and services to residents with a mental health condition, difficulty adjusting emotionally, or a history of trauma or post-traumatic stress disorder (PTSD).
Dec 19, 2022	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 19, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 19, 2022	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).

Year	Citations	Worst severity that year
2022	15	E
2024	7	E
2025	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.20	3.89	3.95	top 25% in Massachusetts; top 32% in the U.S.
Registered Nurse hours	0.66	0.65	0.69	top 38% in Massachusetts; top 40% in the U.S.
Weekend total nurse staffing	3.82	3.51	3.50	top 25% in Massachusetts; top 29% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.46	0.48	top 43% in Massachusetts; top 43% in the U.S.
Total nursing staff turnover (%)	46.6	38.2	45.8	bottom 23% in Massachusetts; bottom 46% in the U.S.
RN turnover (%)	50.0	42.6	42.9	bottom 37% in Massachusetts; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.22, RN 0.67, weekend 3.84. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fairview Extended Care Services INC	Organization	5% or Greater Direct Ownership Interest	100%	03/26/1990
Integritus Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	100%	03/26/1990
Elder, Ann Maria	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2022
Fairview Extended Care Services INC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/01/2022
Fairview Extended Care Services INC	Organization	ADP of the SNF	NOT APPLICABLE	02/25/2025
Gingras, Marcie Jo	Individual	Corporate Officer	NOT APPLICABLE	12/13/2021
Gingras, Marcie Jo	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2022
Integritus Healthcare INC	Organization	5% or Greater Security Interest	NOT APPLICABLE	02/01/2022
Integritus Healthcare Management Services INC	Organization	Operational/Managerial Control	NOT APPLICABLE	02/01/2022
Integritus Healthcare Management Services INC	Organization	Trustee of the SNF	NOT APPLICABLE	02/01/2022
Integritus Healthcare Management Services INC	Organization	ADP of the SNF	NOT APPLICABLE	02/25/2025
Jones, William	Individual	Corporate Director	NOT APPLICABLE	02/01/2022
Jones, William	Individual	Corporate Officer	NOT APPLICABLE	02/01/1993
Jones, William	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2022
Lebeau, Ashley	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2024
Lebeau, Ashley	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you explain health changes and treatment options to residents and their families?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"How do you keep residents' medical records accurate, complete, and secure?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Care One at Redstone	0.6 mi	East Longmeadow, MA	★★☆☆☆	2/5
Julian J Levitt Family Nursing Home	1.0 mi	Longmeadow, MA	★★★★☆	3/5
Chestnut Hill Health and Rehabilitation Center LLC	1.6 mi	East Longmeadow, MA	★★★☆☆	3/5
Sixteen Acres Health and Rehabilitation Center LLC	2.8 mi	Springfield, MA	★★★★☆	4/5
Loomis Lakeside at Reeds Landing	3.8 mi	Springfield, MA	★★★★★	5/5
Agawam East Rehab and Nursing	4.4 mi	Agawam, MA	★★★★★	4/5
Agawam North Rehab and Nursing	4.6 mi	Agawam, MA	★☆☆☆☆	1/5
Agawam West Rehab and Nursing	4.6 mi	Agawam, MA	★★☆☆☆	2/5
Agawam South Rehab and Nursing	4.6 mi	Agawam, MA	★★★★☆	3/5
Vantage at Hampden LLC	4.9 mi	Hampden, MA	★★★☆☆	4/5
Parkway Pavilion Health and Rehabilitation Center	5.9 mi	Enfield, CT	★☆☆☆☆	1/5	abuse
Suffield House Rehabilitation and Healthcare Cente	6.5 mi	Suffield, CT	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in East Longmeadow →

Facility data as of CMS processing date 2026-08-01. CCN 225331.

The Care File

Visit checklist — East Longmeadow Skilled Nursing Center

305 Maple Street, East Longmeadow, MA 01028 · 4134414576

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225331 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)