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Agawam West Rehab and Nursing
61 Cooper Street, Agawam, MA 01001 (opens Google Maps) · Hampden County · (413) 294-6800· 164 certified beds · avg 122 residents/day · certified since May 1, 1976 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)
2/5
Health inspection rating (on-site)
inspected Sep 15, 2025
1
Serious findings on record
most recent Oct 15, 2025
$0
Fines, last 3 years
3.44
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Oct 15, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Actual harm, isolated · Oct 15, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 26, 2025 (Past Non-Compliance)
Inspection findings in the public record
Showing the latest 3 of 31 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not dispose of garbage and refuse properly. F-0814
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
View all 31 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 15, 2025 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Sep 15, 2025 | F · Potential for more than minimal harm, widespread | The facility did not dispose of garbage and refuse properly. · F-0814 |
| Sep 15, 2025 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint · F-0552 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint · F-0700 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760 |
| May 15, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Mar 26, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition. · F-0646 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · F-0676 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · F-0791 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Apr 26, 2023 | E · Potential for more than minimal harm, pattern | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Apr 26, 2023 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety. · F-0740 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Apr 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 3).
All citationsSerious citations (G–L)
2023
All citations: 10
Serious citations (G–L): 0
2024
All citations: 11
Serious citations (G–L): 0
2025
All citations: 10
Serious citations (G–L): 1
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 10 | 0 | E |
| 2024 | 11 | 0 | D |
| 2025 | 10 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMassachusetts averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.44
Massachusetts average: 3.89
U.S. average: 3.95
Registered Nurse hours
This facility: 0.46
Massachusetts average: 0.65
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.92
Massachusetts average: 3.51
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.44 | 3.89 | 3.95 | bottom 29% in Massachusetts; bottom 34% in the U.S. |
| Registered Nurse hours | 0.46 | 0.65 | 0.69 | bottom 24% in Massachusetts; bottom 32% in the U.S. |
| Weekend total nurse staffing | 2.92 | 3.51 | 3.50 | bottom 16% in Massachusetts; bottom 27% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.26 | 0.46 | 0.48 | bottom 19% in Massachusetts; bottom 24% in the U.S. |
| Total nursing staff turnover (%) | 31.6 | 38.2 | 45.8 | top 32% in Massachusetts; top 17% in the U.S. |
| RN turnover (%) | 35.3 | 42.6 | 42.9 | top 37% in Massachusetts; top 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.59, RN 0.48, weekend 3.05.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.59 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Agawam West Rehab and Nursing. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Beatty, Brittany | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | 5% or Greater Indirect Ownership Interest | 10% | 10/16/2023 |
| Friedman, Benjamin | Individual | Direct Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Friedman, Shana | Individual | 5% or Greater Direct Ownership Interest | 12% | 10/16/2023 |
| Millman, Chaim | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Newhouse, Eric | Individual | Indirect Ownership Interest | NOT APPLICABLE | 10/16/2023 |
| Agawam West Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Ashkar, Rami | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Beatty, Brittany | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Com Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| E Newhouse Family Trust | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Erblich, Avraham | Individual | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
| Etn Family Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 10/16/2023 |
| Friedman, Benjamin | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/16/2023 |
Showing 20 of 44 parties CMS has on file for this facility; 24 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Stern Consultants — 22 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Andover Forest Post Acute Care Center — North Andover, MA · overall 2/5
- Andover Manor Rehab and Nursing — Andover, MA · overall 2/5
- Ayer Valley Rehab and Nursing — Ayer, MA · overall 1/5
- Northwoods Rehab and Nursing Center at Moravia — Moravia, NY · overall 3/5
- Casey Rehab and Nursing — Casey, IL · overall 2/5
- Charleston Rehab and Nursing — Charleston, IL · overall 1/5abuse
- Countryside Care Center — Macomb, IL · overall 2/5
- Gallatin Manor — Ridgway, IL · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 21 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can I see where garbage is stored and how often it's removed?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "How do you explain health changes and treatment options to residents and their families?"
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you keep residents' medical records accurate, complete, and secure?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Massachusetts midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 32% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 44 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 49 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Agawam South Rehab and Nursing | 0.0 mi | Agawam, MA | ★★★★☆ | 3/5 | |
| Agawam North Rehab and Nursing | 0.1 mi | Agawam, MA | ★☆☆☆☆ | 1/5 | |
| Agawam East Rehab and Nursing | 0.3 mi | Agawam, MA | ★★★★★ | 4/5 | |
| Julian J Levitt Family Nursing Home | 3.7 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| East Longmeadow Skilled Nursing Center | 4.6 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Westfield Rehabilitation and Health Center | 4.8 mi | Westfield, MA | ★★☆☆☆ | 2/5 | |
| Loomis Lakeside at Reeds Landing | 4.9 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Care One at Redstone | 5.0 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| Vantage at West Springfield LLC | 5.3 mi | West Springfield, MA | ★★★☆☆ | 3/5 | |
| Mary's Meadow at Providence Place | 5.7 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 5.7 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Chestnut Hill Health and Rehabilitation Center LLC | 6.2 mi | East Longmeadow, MA | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Care One at Holyoke — Holyoke, MA · overall 5/5
- Chicopee Rehabilitation and Nursing — Chicopee, MA · overall 3/5
- Day Brook Village Senior Living — Holyoke, MA · overall 2/5
- Hampden Post Acute — Wilbraham, MA · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225253.