Agawam West Rehab and Nursing

Name: Agawam West Rehab and Nursing
Address: 61 COOPER STREET, Agawam, MA, 01001, US
Telephone: 4132946800

61 Cooper Street, Agawam, MA 01001 · Hampden County · 164 certified beds · avg 122 residents/day · certified since May 1, 1976

Part of chain: STERN CONSULTANTS (22 facilities, chain avg rating 2.5★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.44

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · Oct 15, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Sep 26, 2025 (Past Non-Compliance)

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 15, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 15, 2025	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Sep 15, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 15, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
May 15, 2025	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · from a complaint
May 15, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 15, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · from a complaint
May 15, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
May 15, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Mar 26, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jul 16, 2024	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not notify the appropriate authorities when a resident with a mental disorder or intellectual disability had a significant change in condition.
Jul 16, 2024	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jul 16, 2024	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jul 16, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 26, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 26, 2023	E · Potential for harm, repeated	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Apr 26, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 3).

Year	Citations	Serious (G–L)	Worst severity that year
2023	10	0	E
2024	11	0	D
2025	10	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.44	3.89	3.95	bottom 29% in Massachusetts; bottom 34% in the U.S.
Registered Nurse hours	0.46	0.65	0.69	bottom 24% in Massachusetts; bottom 32% in the U.S.
Weekend total nurse staffing	2.92	3.51	3.50	bottom 16% in Massachusetts; bottom 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.26	0.46	0.48	bottom 19% in Massachusetts; bottom 24% in the U.S.
Total nursing staff turnover (%)	31.6	38.2	45.8	top 32% in Massachusetts; top 17% in the U.S.
RN turnover (%)	35.3	42.6	42.9	top 37% in Massachusetts; top 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.59, RN 0.48, weekend 3.05. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 3/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Beatty, Brittany	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	5% or Greater Indirect Ownership Interest	10%	10/16/2023
Friedman, Benjamin	Individual	Direct Ownership Interest	NOT APPLICABLE	10/16/2023
Friedman, Shana	Individual	5% or Greater Direct Ownership Interest	12%	10/16/2023
Millman, Chaim	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Newhouse, Eric	Individual	Indirect Ownership Interest	NOT APPLICABLE	10/16/2023
Agawam West Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Ashkar, Rami	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Beatty, Brittany	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Com Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
E Newhouse Family Trust	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Erblich, Avraham	Individual	ADP of the SNF	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/16/2023
Etn Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/16/2023
Friedman, Benjamin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/16/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Can I see where garbage is stored and how often it's removed?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you explain health changes and treatment options to residents and their families?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How do you keep residents' medical records accurate, complete, and secure?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Agawam South Rehab and Nursing	0.0 mi	Agawam, MA	★★★★☆	3/5
Agawam North Rehab and Nursing	0.1 mi	Agawam, MA	★☆☆☆☆	1/5
Agawam East Rehab and Nursing	0.3 mi	Agawam, MA	★★★★★	4/5
Julian J Levitt Family Nursing Home	3.7 mi	Longmeadow, MA	★★★★☆	3/5
East Longmeadow Skilled Nursing Center	4.6 mi	East Longmeadow, MA	★★★★☆	4/5
Westfield Rehabilitation and Health Center	4.8 mi	Westfield, MA	★★☆☆☆	2/5
Loomis Lakeside at Reeds Landing	4.9 mi	Springfield, MA	★★★★★	5/5
Care One at Redstone	5.0 mi	East Longmeadow, MA	★★☆☆☆	2/5
Vantage at West Springfield LLC	5.3 mi	West Springfield, MA	★★★☆☆	3/5
Mary's Meadow at Providence Place	5.7 mi	Holyoke, MA	★★★★★	5/5
Sixteen Acres Health and Rehabilitation Center LLC	5.7 mi	Springfield, MA	★★★★☆	4/5
Chestnut Hill Health and Rehabilitation Center LLC	6.2 mi	East Longmeadow, MA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Agawam →

Facility data as of CMS processing date 2026-08-01. CCN 225253.

The Care File

Visit checklist — Agawam West Rehab and Nursing

61 Cooper Street, Agawam, MA 01001 · 4132946800

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Most serious findings on record:

▲ Oct 15, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225253 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)