Chestnut Hill Health and Rehabilitation Center LLC

Name: Chestnut Hill Health and Rehabilitation Center LLC
Address: 32 CHESTNUT STREET, East Longmeadow, MA, 01028, US
Telephone: 4135251893

32 Chestnut Street, East Longmeadow, MA 01028 · Hampden County · 135 certified beds · avg 117 residents/day · certified since Sep 11, 1987

Part of chain: VANTAGE CARE (10 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.81

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (27)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 28, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
May 20, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 20, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 20, 2025	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
May 20, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
May 20, 2025	D · Potential for harm, one-off	The facility did not provide necessary behavioral health care and services — support for residents' mental and emotional wellbeing, including conditions like depression and anxiety.
May 20, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 20, 2025	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
May 20, 2025	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 11, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Mar 14, 2024	E · Potential for harm, repeated	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Mar 14, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 14, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 14, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 14, 2024	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Mar 14, 2024	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Mar 14, 2024	B · Minimal risk, repeated	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Sep 23, 2022	F · Potential for harm, facility-wide	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Sep 23, 2022	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Sep 23, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 23, 2022	D · Potential for harm, one-off	The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way.
Sep 23, 2022	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.
Sep 23, 2022	D · Potential for harm, one-off	The facility did not have policies on smoking.
Sep 23, 2022	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 23, 2022	C · Minimal risk, facility-wide	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Sep 23, 2022	C · Minimal risk, facility-wide	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Sep 23, 2022	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).

Year	Citations	Worst severity that year
2022	10	F
2024	8	E
2025	9	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

0 fines totaling $0, plus 1 Medicare payment denial period.

Date	Type	Amount / length
Mar 14, 2024	Payment Denial	31 days from Jun 14, 2024

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Massachusetts avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.81	3.89	3.95	top 43% in Massachusetts; top 48% in the U.S.
Registered Nurse hours	0.32	0.65	0.69	bottom 7% in Massachusetts; bottom 11% in the U.S.
Weekend total nurse staffing	3.41	3.51	3.50	top 47% in Massachusetts; top 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.20	0.46	0.48	bottom 8% in Massachusetts; bottom 12% in the U.S.
Total nursing staff turnover (%)	25.3	38.2	45.8	top 14% in Massachusetts; top 7% in the U.S.
RN turnover (%)	20.0	42.6	42.9	top 8% in Massachusetts; top 13% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.30, weekend 3.24. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation · changed ownership in the last 12 months

Owner / manager	Type	Role	Stake	Since
Arem, Cheryl	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Brown, Yossi	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Herskovitz, Miriam	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Yurowitz, Sam	Individual	5% or Greater Direct Ownership Interest	25%	12/29/2025
Brown, Yossi	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Corporate Director	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Corporate Officer	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Brown, Yossi	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Butt, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Butt, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Cheryl Arem Trust	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Green, Morris	Individual	Operational/Managerial Control	NOT APPLICABLE	12/15/2025
Green, Morris	Individual	ADP of the SNF	NOT APPLICABLE	12/29/2025
Im Family Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Innovations Healthcare, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/29/2025
Innovations Healthcare, LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/20/2026
Isaac S Moskowitz Fam Tr	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Jca Capital Associates LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025
Jeffrey Arem Trust	Organization	ADP of the SNF	NOT APPLICABLE	12/29/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
"How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
"What mental health services do you provide on-site, and who delivers them?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Care One at Redstone	1.5 mi	East Longmeadow, MA	★★☆☆☆	2/5
East Longmeadow Skilled Nursing Center	1.6 mi	East Longmeadow, MA	★★★★☆	4/5
Julian J Levitt Family Nursing Home	2.6 mi	Longmeadow, MA	★★★★☆	3/5
Sixteen Acres Health and Rehabilitation Center LLC	2.8 mi	Springfield, MA	★★★★☆	4/5
Vantage at Hampden LLC	3.3 mi	Hampden, MA	★★★☆☆	4/5
Loomis Lakeside at Reeds Landing	4.4 mi	Springfield, MA	★★★★★	5/5
Agawam East Rehab and Nursing	6.0 mi	Agawam, MA	★★★★★	4/5
Agawam North Rehab and Nursing	6.2 mi	Agawam, MA	★☆☆☆☆	1/5
Agawam West Rehab and Nursing	6.2 mi	Agawam, MA	★★☆☆☆	2/5
Agawam South Rehab and Nursing	6.2 mi	Agawam, MA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in East Longmeadow →

Facility data as of CMS processing date 2026-08-01. CCN 225303.

The Care File

Visit checklist — Chestnut Hill Health and Rehabilitation Center LLC

32 Chestnut Street, East Longmeadow, MA 01028 · 4135251893

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
☐ "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
☐ "What mental health services do you provide on-site, and who delivers them?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 225303 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)