Linda Manor Extended Care Facility
349 Haydenville Road, Leeds, MA 01053 · Hampshire County · 123 certified beds · avg 115 residents/day · certified since Oct 3, 1989
Part of chain: INTEGRITUS HEALTHCARE (14 facilities, chain avg rating 2.8★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jun 6, 2025 · F-0656 · triggered by a complaint
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 16, 2025 (Past Non-Compliance)
▲ Actual harm, one-off · Jun 6, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 16, 2025 (Past Non-Compliance)
All citations in the current public record (28)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 29, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 29, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jun 6, 2025 | ▲ G · Actual harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Jun 6, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jun 6, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Aug 29, 2024 | E · Potential for harm, repeated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Aug 29, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Aug 29, 2024 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · from a complaint |
| Jul 9, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Jul 9, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jul 9, 2024 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jul 9, 2024 | D · Potential for harm, one-off | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. |
| Jul 9, 2024 | D · Potential for harm, one-off | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 29, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| Feb 29, 2024 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Nov 1, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 1, 2023 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Mar 24, 2023 | E · Potential for harm, repeated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Mar 24, 2023 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Mar 24, 2023 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (5 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 13 | 0 | E |
| 2024 | 10 | 0 | E |
| 2025 | 5 | 2 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,788.
| Date | Type | Amount / length |
|---|---|---|
| Jun 6, 2025 | Fine | $8,788 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.02 | 3.89 | 3.95 | top 33% in Massachusetts; top 39% in the U.S. |
| Registered Nurse hours | 0.71 | 0.65 | 0.69 | top 28% in Massachusetts; top 35% in the U.S. |
| Weekend total nurse staffing | 3.48 | 3.51 | 3.50 | top 41% in Massachusetts; top 43% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.42 | 0.46 | 0.48 | top 46% in Massachusetts; top 45% in the U.S. |
| Total nursing staff turnover (%) | 52.4 | 38.2 | 45.8 | bottom 14% in Massachusetts; bottom 31% in the U.S. |
| RN turnover (%) | 43.5 | 42.6 | 42.9 | bottom 46% in Massachusetts; bottom 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.94, RN 0.70, weekend 3.41. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cec Management Systems INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/30/2022 |
| Integritus Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/30/2022 |
| Integritus Healthcare Management Services INC | Organization | 5% or Greater Indirect Ownership Interest | — | 02/01/2022 |
| Cec Management Systems INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2022 |
| Cec Management Systems INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/03/2025 |
| Gingras, Marcie Jo | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2022 |
| Gingras, Marcie Jo | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2022 |
| Heinze, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2022 |
| Heinze, Jeffrey | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2022 |
| Integritus Healthcare Management Services INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2022 |
| Integritus Healthcare Management Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/03/2025 |
| Jones, William | Individual | Corporate Director | NOT APPLICABLE | 12/30/2022 |
| Jones, William | Individual | Corporate Officer | NOT APPLICABLE | 12/30/2022 |
| Jones, William | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2022 |
| Whitcomb, Winthrop | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Care One at Northampton | 2.9 mi | Northampton, MA | ★★★★☆ | 3/5 | |
| Hadley Pointe Nursing Rehab & Care | 7.3 mi | Hadley, MA | ★☆☆☆☆ | 1/5 | SFF |
| Center for Extended Care at Amherst | 8.2 mi | Amherst, MA | ★☆☆☆☆ | 1/5 | |
| Care One at Holyoke | 9.6 mi | Holyoke, MA | ★★★★★ | 5/5 | |
| Day Brook Village Senior Living | 10.7 mi | Holyoke, MA | ★★☆☆☆ | 2/5 | |
| South Hadley Rehabilitation and Nursing Center | 11.1 mi | South Hadley, MA | ★★☆☆☆ | 2/5 | |
| Regalcare at Holyoke | 11.2 mi | Holyoke, MA | ★☆☆☆☆ | 2/5 | |
| Renaissance Manor on Cabot | 11.3 mi | Holyoke, MA | ★★★★★ | 4/5 | |
| Massachusetts Veterans Home at Holyoke | 11.4 mi | Holyoke, MA | —/5 | ||
| Mission Care at Holyoke | 13.0 mi | Holyoke, MA | ★☆☆☆☆ | 1/5 | abuse |
| Mont Marie Rehabilitation & Healthcare Center | 13.4 mi | Holyoke, MA | ★★★★☆ | 3/5 | |
| Mary's Meadow at Providence Place | 14.0 mi | Holyoke, MA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 225363.