Hampden Post Acute
9 Maple Street, Wilbraham, MA 01095 · Hampden County · 135 certified beds · avg 123 residents/day · certified since Apr 29, 1987
Part of chain: MARQUIS HEALTH SERVICES (87 facilities, chain avg rating 3.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jun 27, 2023 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jul 20, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (23)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 23, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 23, 2026 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jan 23, 2026 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Jan 23, 2026 | D · Potential for harm, one-off | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. |
| Jan 23, 2026 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Sep 16, 2024 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Jun 27, 2023 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Jun 27, 2023 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jun 27, 2023 | E · Potential for harm, repeated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. |
| Jun 27, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 12 | 1 | G ▲ |
| 2024 | 6 | 0 | D |
| 2026 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.09 | 3.89 | 3.95 | bottom 10% in Massachusetts; bottom 17% in the U.S. |
| Registered Nurse hours | 0.28 | 0.65 | 0.69 | bottom 4% in Massachusetts; bottom 7% in the U.S. |
| Weekend total nurse staffing | 2.78 | 3.51 | 3.50 | bottom 10% in Massachusetts; bottom 20% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.21 | 0.46 | 0.48 | bottom 10% in Massachusetts; bottom 14% in the U.S. |
| Total nursing staff turnover (%) | 63.9 | 38.2 | 45.8 | bottom 3% in Massachusetts; bottom 11% in the U.S. |
| RN turnover (%) | 87.5 | 42.6 | 42.9 | bottom 2% in Massachusetts; bottom 3% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.33, weekend 3.27. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hampden Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2025 |
| Kahanow, Aviva | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Rokeach, Fraide | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Flagler, Osher | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Hampden Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Jagadeesan, Udaya | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jagadeesan, Udaya | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Levovitz, Tzvi | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Marquis Limited LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Marquis Limited LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/20/2025 |
| NFR 2020 Irrv Tr | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Nutraco LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Nutraco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Popular Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/28/2025 |
| Popular Bank | Organization | ADP of the SNF | NOT APPLICABLE | 06/13/2025 |
| Posen, Mindee | Individual | Corporate Officer | NOT APPLICABLE | 05/28/2025 |
| Posen, Mindee | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Life Care Center of Wilbraham | 1.3 mi | Wilbraham, MA | ★★★★☆ | 3/5 | |
| Palmer Healthcare Center | 4.8 mi | Palmer, MA | ★★★☆☆ | 4/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 5.8 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Loomis Lakeside at Reeds Landing | 6.2 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Chicopee Rehabilitation and Nursing | 6.2 mi | Chicopee, MA | ★★★☆☆ | 3/5 | |
| Vantage at Hampden LLC | 6.6 mi | Hampden, MA | ★★★☆☆ | 4/5 | |
| Chestnut Hill Health and Rehabilitation Center LLC | 7.8 mi | East Longmeadow, MA | ★★★☆☆ | 3/5 | |
| East Longmeadow Skilled Nursing Center | 8.5 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Care One at Redstone | 8.9 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| Julian J Levitt Family Nursing Home | 8.9 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| South Hadley Rehabilitation and Nursing Center | 9.4 mi | South Hadley, MA | ★★☆☆☆ | 2/5 | |
| Renaissance Manor on Cabot | 10.6 mi | Holyoke, MA | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 225295.