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Hampden Post Acute
9 Maple Street, Wilbraham, MA 01095 (opens Google Maps) · Hampden County · (413) 596-2411· 135 certified beds · avg 123 residents/day · certified since Apr 29, 1987 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: MARQUIS HEALTH SERVICES (87 facilities, chain avg rating 3.0★)
4/5
Health inspection rating (on-site)
inspected Jan 23, 2026
1
Serious findings on record
most recent Jun 27, 2023
$0
Fines, last 3 years
3.09
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Jun 27, 2023 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Actual harm, isolated · Jun 27, 2023 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jul 20, 2023 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 23 inspection findings. Open the full record below to read every finding.
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. F-0759
View all 23 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 23, 2026 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 23, 2026 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jan 23, 2026 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Jan 23, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care. · F-0791 |
| Jan 23, 2026 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · F-0726 |
| Sep 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Jun 27, 2023 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jun 27, 2023 | F · Potential for more than minimal harm, widespread | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jun 27, 2023 | E · Potential for more than minimal harm, pattern | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · F-0727 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. · F-0849 |
| Jun 27, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).
All citationsSerious citations (G–L)
2023
All citations: 12
Serious citations (G–L): 1
2024
All citations: 6
Serious citations (G–L): 0
2026
All citations: 5
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 12 | 1 | G ▲ |
| 2024 | 6 | 0 | D |
| 2026 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMassachusetts averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.09
Massachusetts average: 3.89
U.S. average: 3.95
Registered Nurse hours
This facility: 0.28
Massachusetts average: 0.65
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.78
Massachusetts average: 3.51
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.09 | 3.89 | 3.95 | bottom 10% in Massachusetts; bottom 17% in the U.S. |
| Registered Nurse hours | 0.28 | 0.65 | 0.69 | bottom 4% in Massachusetts; bottom 7% in the U.S. |
| Weekend total nurse staffing | 2.78 | 3.51 | 3.50 | bottom 10% in Massachusetts; bottom 20% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.21 | 0.46 | 0.48 | bottom 10% in Massachusetts; bottom 14% in the U.S. |
| Total nursing staff turnover (%) | 63.9 | 38.2 | 45.8 | bottom 3% in Massachusetts; bottom 11% in the U.S. |
| RN turnover (%) | 87.5 | 42.6 | 42.9 | bottom 2% in Massachusetts; bottom 3% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.33, weekend 3.27.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.63 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 5/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Hampden Post Acute. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Hampden Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/28/2025 |
| Kahanow, Aviva | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Rokeach, Fraide | Individual | Indirect Ownership Interest | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Crowley, Jeffrey | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Flagler, Osher | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Hampden Property LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Jagadeesan, Udaya | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Jagadeesan, Udaya | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Levovitz, Tzvi | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Marquis Limited LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Marquis Limited LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/20/2025 |
| NFR 2020 Irrv Tr | Organization | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
| Nutraco LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/28/2025 |
| Nutraco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Popular Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 05/28/2025 |
| Popular Bank | Organization | ADP of the SNF | NOT APPLICABLE | 06/13/2025 |
| Posen, Mindee | Individual | Corporate Officer | NOT APPLICABLE | 05/28/2025 |
| Posen, Mindee | Individual | ADP of the SNF | NOT APPLICABLE | 05/28/2025 |
Showing 20 of 34 parties CMS has on file for this facility; 14 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Marquis Health Services — 87 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Highland Park Rehabilitation and Healthcare Center — Chelsea, MA · overall 1/5
- Lighthouse Rehabilitation and Healthcare Center — Revere, MA · overall 2/5
- Mill Brook Rehabilitation and Healthcare Center — Fall River, MA · overall 4/5
- Mont Marie Rehabilitation & Healthcare Center — Holyoke, MA · overall 4/5
- North End Rehabilitation and Healthcare Center — Boston, MA · overall 2/5
- Palm Springs Post Acute — Chelmsford, MA · overall 2/5
- River Terrace Rehabilitation and Healthcare Ctr — Lancaster, MA · overall 5/5
- Webster Park Rehabilitation and Healthcare Center — Rockland, MA · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 86 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Massachusetts midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 64% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 34 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 39 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Life Care Center of Wilbraham | 1.3 mi | Wilbraham, MA | ★★★★☆ | 3/5 | |
| Palmer Healthcare Center | 4.8 mi | Palmer, MA | ★★★☆☆ | 4/5 | |
| Sixteen Acres Health and Rehabilitation Center LLC | 5.8 mi | Springfield, MA | ★★★★☆ | 4/5 | |
| Loomis Lakeside at Reeds Landing | 6.2 mi | Springfield, MA | ★★★★★ | 5/5 | |
| Chicopee Rehabilitation and Nursing | 6.2 mi | Chicopee, MA | ★★★☆☆ | 3/5 | |
| Vantage at Hampden LLC | 6.6 mi | Hampden, MA | ★★★☆☆ | 4/5 | |
| Chestnut Hill Health and Rehabilitation Center LLC | 7.8 mi | East Longmeadow, MA | ★★★☆☆ | 3/5 | |
| East Longmeadow Skilled Nursing Center | 8.5 mi | East Longmeadow, MA | ★★★★☆ | 4/5 | |
| Care One at Redstone | 8.9 mi | East Longmeadow, MA | ★★☆☆☆ | 2/5 | |
| Julian J Levitt Family Nursing Home | 8.9 mi | Longmeadow, MA | ★★★★☆ | 3/5 | |
| South Hadley Rehabilitation and Nursing Center | 9.4 mi | South Hadley, MA | ★★☆☆☆ | 2/5 | |
| Renaissance Manor on Cabot | 10.6 mi | Holyoke, MA | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hampden, MA — 26 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Mary's Meadow at Providence Place — Holyoke, MA · overall 5/5
- Massachusetts Veterans Home at Holyoke — Holyoke, MA · overall —/5
- Mission Care at Holyoke — Holyoke, MA · overall 1/5abuse
- Mont Marie Rehabilitation & Healthcare Center — Holyoke, MA · overall 4/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225295.