40 Crosby Street, Milford, NH 03055 (opens Google Maps) · Hillsborough County · (603) 673-7061· 82 certified beds · avg 64 residents/day · certified since Apr 1, 1996 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Jun 26, 2024 · F-0880 · triggered by a complaint
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jun 17, 2024 (Past Non-Compliance)
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. F-0656
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. F-0838
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Dec 18, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 18, 2025 | C · Potential for minimal harm, widespread | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · F-0838 |
| Jun 26, 2024 | ▲ J · Immediate jeopardy, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Jan 30, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint · F-0725 |
| Jan 30, 2024 | E · Potential for more than minimal harm, pattern | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · F-0801 |
| Jan 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561 |
| Jan 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Jan 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Jan 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jan 30, 2024 | C · Potential for minimal harm, widespread | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868 |
| Jan 30, 2024 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Jan 30, 2024 | B · Potential for minimal harm, pattern | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 10 | 1 | J ▲ |
| 2025 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $15,646.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Jun 26, 2024 | Fine | $15,646 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.26 | 4.11 | 3.95 | bottom 29% in New Hampshire; bottom 25% in the U.S. |
| Registered Nurse hours | 0.79 | 0.82 | 0.69 | top 47% in New Hampshire; top 29% in the U.S. |
| Weekend total nurse staffing | 2.83 | 3.67 | 3.50 | bottom 24% in New Hampshire; bottom 22% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.69 | 0.55 | 0.48 | top 21% in New Hampshire; top 17% in the U.S. |
| Total nursing staff turnover (%) | 43.1 | 44.1 | 45.8 | top 45% in New Hampshire; top 45% in the U.S. |
| RN turnover (%) | 42.9 | 40.9 | 42.9 | bottom 42% in New Hampshire; bottom 49% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.37, RN 0.81, weekend 2.92.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.37 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Crestwood Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside New Hampshire Limited Partnership | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2019 |
| Harborside Toledo Business LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sunbridge Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Benson, Hannah | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2024 |
| Benson, Hannah | Individual | ADP of the SNF | NOT APPLICABLE | 03/18/2025 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2019 |
| Bridgeford, Laura | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Mendelson, Avi | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Morris, Diane | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/23/2023 |
| Morris, Diane | Individual | ADP of the SNF | NOT APPLICABLE | 12/27/2023 |
| Ojutalayo, Ayobami | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2024 |
Showing 20 of 21 parties CMS has on file for this facility; 1 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Genesis Healthcare — 184 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 183 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Elms Center | 0.3 mi | Milford, NH | ★★☆☆☆ | 3/5 | |
| Courville at Nashua | 11.6 mi | Nashua, NH | ★★★★★ | 4/5 | |
| Nashua Post Acute Care | 12.0 mi | Nashua, NH | ★☆☆☆☆ | 1/5 | |
| Bedford Nursing & Rehabilitation Center | 12.4 mi | Bedford, NH | ★☆☆☆☆ | 1/5 | SFF |
| Ridgewood Center, Genesis Healthcare | 12.7 mi | Bedford, NH | ★★☆☆☆ | 2/5 | |
| Bedford Hills Center | 12.7 mi | Bedford, NH | ★★★★☆ | 4/5 | |
| Hillsborough County Nursing Home | 13.6 mi | Goffstown, NH | ★★★★★ | 3/5 | |
| Fairview Nursing Home | 14.1 mi | Hudson, NH | ★☆☆☆☆ | 1/5 | |
| Goffstown Nursing and Rehab Center | 14.2 mi | Goffstown, NH | ★☆☆☆☆ | 1/5 | |
| Pheasant Wood Center | 14.6 mi | Peterborough, NH | ★★☆☆☆ | 2/5 | |
| Maple Leaf Health Care Center | 15.3 mi | Manchester, NH | ★★★★★ | 5/5 | |
| Courville at Manchester | 15.5 mi | Manchester, NH | ★★☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
CMS records place this facility in Hillsborough, NH — 21 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 305061.
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