Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109 · Hillsborough County · 40 certified beds · avg 24 residents/day · certified since Mar 15, 1996
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (2)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 25, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 3, 2025 | D · Potential for harm, one-off | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2025 | 1 | 0 | D |
| 2026 | 1 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.90 | 4.11 | 3.95 | top 10% in New Hampshire; top 4% in the U.S. |
| Registered Nurse hours | 0.98 | 0.82 | 0.69 | top 21% in New Hampshire; top 17% in the U.S. |
| Weekend total nurse staffing | 5.35 | 3.67 | 3.50 | top 7% in New Hampshire; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.41 | 0.55 | 0.48 | bottom 25% in New Hampshire; top 47% in the U.S. |
| Total nursing staff turnover (%) | 34.3 | 44.1 | 45.8 | top 16% in New Hampshire; top 22% in the U.S. |
| RN turnover (%) | 20.0 | 40.9 | 42.9 | top 10% in New Hampshire; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.70, RN 0.78, weekend 4.26. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Sisters of Holy Cross, Inc./U.s. Region | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/11/1995 |
| Coulombe, Kelli | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/22/2022 |
| Dinardo, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/19/2013 |
| Eafrati, Jody | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/05/2004 |
| Farra, Raphael | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2018 |
| Farra, Raphael | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2018 |
| Fraser, Stephanie | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/26/2014 |
| Hoffler, Anne | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Ishak, Victor | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2008 |
| Lamarre, Marie Blanche | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Martin, Therese | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Murphy, Kelly | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2017 |
| Oliveira, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/15/2022 |
| Osiek, Stefanie | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2021 |
| Osiek, Stefanie | Individual | ADP of the SNF | NOT APPLICABLE | 02/28/2025 |
| Phillips, Bonni | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/27/2018 |
| Renfer, Laura | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/09/2001 |
| Sisters of Holy Cross, Inc./U.s. Region | Organization | ADP of the SNF | NOT APPLICABLE | 05/11/1995 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How does your quality committee work, and can you share an example of a problem it identified and fixed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Villa Crest Nursing and Retirement Center | 1.3 mi | Manchester, NH | ★★★★☆ | 4/5 | |
| Hanover Hill Health Care Center | 1.5 mi | Manchester, NH | ★★★☆☆ | 3/5 | |
| St Joseph Residence | 1.5 mi | Manchester, NH | ★★★★☆ | 3/5 | |
| Saint Teresa Rehabilitation & Nursing Center | 1.9 mi | Manchester, NH | ★★☆☆☆ | 2/5 | |
| Maple Leaf Health Care Center | 2.6 mi | Manchester, NH | ★★★★★ | 5/5 | |
| Mount Carmel Rehabilitation and Nursing Center | 2.6 mi | Manchester, NH | ★★★★☆ | 4/5 | |
| Ridgewood Center, Genesis Healthcare | 3.3 mi | Bedford, NH | ★★☆☆☆ | 2/5 | |
| Courville at Manchester | 3.4 mi | Manchester, NH | ★★☆☆☆ | 1/5 | SFF |
| Bedford Hills Center | 3.4 mi | Bedford, NH | ★★★★☆ | 4/5 | |
| Bedford Nursing & Rehabilitation Center | 4.3 mi | Bedford, NH | ★☆☆☆☆ | 1/5 | SFF |
| Hackett Hill Healthcare Center | 5.7 mi | Manchester, NH | ★★☆☆☆ | 1/5 | |
| Hillsborough County Nursing Home | 6.6 mi | Goffstown, NH | ★★★★★ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 305074.