Elm Wood Center at Claremont

Name: Elm Wood Center at Claremont
Address: 290 HANOVER STREET, Claremont, NH, 03743, US
Telephone: 6035422606

290 Hanover Street, Claremont, NH 03743 · Sullivan County · 68 certified beds · avg 58 residents/day · certified since Jan 1, 1992

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.03

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 11, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Aug 1, 2025	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life.
Aug 1, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 1, 2025	C · Minimal risk, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Jun 13, 2024	E · Potential for harm, repeated	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jun 13, 2024	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
Jun 13, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jun 13, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jun 13, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 13, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Jun 13, 2024	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
May 2, 2023	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 2, 2023	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
May 2, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
May 2, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
May 2, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 2, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 2, 2023	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 2, 2023	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
May 2, 2023	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
May 2, 2023	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 2, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 2, 2023	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
May 2, 2023	B · Minimal risk, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
May 2, 2023	B · Minimal risk, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 2, 2023	B · Minimal risk, repeated	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 6).

Year	Citations	Worst severity that year
2023	15	E
2024	7	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.03	4.11	3.95	bottom 13% in New Hampshire; bottom 15% in the U.S.
Registered Nurse hours	0.68	0.82	0.69	bottom 36% in New Hampshire; top 39% in the U.S.
Weekend total nurse staffing	2.71	3.67	3.50	bottom 11% in New Hampshire; bottom 17% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.45	0.55	0.48	bottom 39% in New Hampshire; top 40% in the U.S.
Total nursing staff turnover (%)	51.0	44.1	45.8	bottom 19% in New Hampshire; bottom 34% in the U.S.
RN turnover (%)	30.0	40.9	42.9	top 25% in New Hampshire; top 29% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.18, RN 0.71, weekend 2.85. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Omg Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/02/2015
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	12/01/2012
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/01/2012
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Djalayer, Kasra	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2024
Djalayer, Kasra	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2025
Ferland, Lindsey	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2024
Ferland, Lindsey	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2025
Genesis Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2012
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"How do you coordinate hospice care, and can residents stay here while receiving it?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Cedar Hill Health Care Center	4.2 mi	Windsor, VT	★★★☆☆	4/5
Sullivan County Health Care	5.8 mi	Unity, NH	★★★★☆	4/5
Woodlawn Healthcare Center LLC	8.1 mi	Newport, NH	★★☆☆☆	2/5
Springfield Health & Rehab	10.5 mi	Springfield, VT		—/5	abuseSFF
Gill Odd Fellows Home of Vermont	18.0 mi	Ludlow, VT	★★★★☆	4/5
Lebanon Center, Genesis Healthcare	18.9 mi	Lebanon, NH	★☆☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Claremont →

Facility data as of CMS processing date 2026-08-01. CCN 305041.

The Care File

Visit checklist — Elm Wood Center at Claremont

290 Hanover Street, Claremont, NH 03743 · 6035422606

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "How do you coordinate hospice care, and can residents stay here while receiving it?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305041 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)