Mountain Ridge Center, Genesis Healthcare

How to file a complaint about care →

1 fine totaling $38,842.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.40, RN 0.72, weekend 2.91.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.40 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

All 19 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Genesis Healthcare — 184 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Oceanside Skilled Nursing and Rehabilitation — Hampton, NH · overall 1/5
• Pheasant Wood Center — Peterborough, NH · overall 2/5
• Ridgewood Center, Genesis Healthcare — Bedford, NH · overall 2/5
• Rochester Manor — Rochester, NH · overall 2/5
• Accelerate Skilled Nursing and Rehab Piscataway — Piscataway, NJ · overall 2/5abuseSFF
• Arbor Glen Center — Cedar Grove, NJ · overall 2/5
• Cranbury Center — Monroe Township, NJ · overall 2/5
• Holly Manor Center — Mendham, NJ · overall 3/5

Listed by state, then facility name — not a ranking. Showing 8 of the 183 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
• "Does your facility have an active resident council, and how does management respond to its concerns?"
• "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
• "What systems do you use to prevent medication errors, and what happens when one occurs?"
• "Can you show me how medications are stored and secured on the units, including controlled drugs?"
• "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
• "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
• "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the New Hampshire midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 68% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 19 owning or managing parties — who makes the decisions about staffing levels?"
• "CMS lists this facility under its Special Focus program — what is being done differently, and by when?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Franklin →