Hillsborough County Nursing Home

Name: Hillsborough County Nursing Home
Address: 400 MAST ROAD, Goffstown, NH, 03045, US
Telephone: 6036275540

400 Mast Road, Goffstown, NH 03045 · Hillsborough County · 300 certified beds · avg 239 residents/day · certified since Jul 1, 1995

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.60

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (9)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 7, 2026	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 7, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 7, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 3, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Apr 3, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 1, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
May 1, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 1, 2024	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
May 1, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 3).

Year	Citations	Worst severity that year
2024	4	D
2025	2	D
2026	3	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Hampshire avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.60	4.11	3.95	top 32% in New Hampshire; top 21% in the U.S.
Registered Nurse hours	0.89	0.82	0.69	top 33% in New Hampshire; top 21% in the U.S.
Weekend total nurse staffing	4.08	3.67	3.50	top 33% in New Hampshire; top 20% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.55	0.48	bottom 28% in New Hampshire; top 46% in the U.S.
Total nursing staff turnover (%)	30.1	44.1	45.8	top 10% in New Hampshire; top 14% in the U.S.
RN turnover (%)	10.3	40.9	42.9	top 1% in New Hampshire; top 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.74, RN 0.73, weekend 3.32. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Government - County

Owner / manager	Type	Role	Stake	Since
County of Hillsborough	Organization	5% or Greater Direct Ownership Interest	100%	01/01/1966
Adams, Paula	Individual	Operational/Managerial Control	NOT APPLICABLE	02/28/2016
Adams, Paula	Individual	ADP of the SNF	NOT APPLICABLE	02/28/2016
Amergis Healthcare Staffing, INC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2024
Batlivala, Zubin	Individual	Operational/Managerial Control	NOT APPLICABLE	08/04/2009
Batlivala, Zubin	Individual	ADP of the SNF	NOT APPLICABLE	08/04/2009
Bennett, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	07/19/2006
Bennett, Christopher	Individual	ADP of the SNF	NOT APPLICABLE	07/19/2006
Burt, Phyllis	Individual	Operational/Managerial Control	NOT APPLICABLE	10/22/2006
Burt, Phyllis	Individual	ADP of the SNF	NOT APPLICABLE	10/22/2006
Ciminesi, Steven	Individual	Operational/Managerial Control	NOT APPLICABLE	12/30/2019
Ciminesi, Steven	Individual	ADP of the SNF	NOT APPLICABLE	12/30/2019
County of Hillsborough	Organization	5% or Greater Security Interest	NOT APPLICABLE	04/01/1977
County of Hillsborough	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/1977
County of Hillsborough	Organization	ADP of the SNF	NOT APPLICABLE	04/01/1977
Dubois, Tonya	Individual	Operational/Managerial Control	NOT APPLICABLE	03/10/2011
Dubois, Tonya	Individual	ADP of the SNF	NOT APPLICABLE	03/10/2011
Fusion Medical Staffing LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2024
Grady, Patrick	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Grady, Patrick	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Goffstown Nursing and Rehab Center	1.1 mi	Goffstown, NH	★☆☆☆☆	1/5
Bedford Nursing & Rehabilitation Center	3.3 mi	Bedford, NH	★☆☆☆☆	1/5	SFF
Hackett Hill Healthcare Center	3.4 mi	Manchester, NH	★★☆☆☆	1/5
Courville at Manchester	3.6 mi	Manchester, NH	★★☆☆☆	1/5	SFF
Bedford Hills Center	4.2 mi	Bedford, NH	★★★★☆	4/5
Maple Leaf Health Care Center	4.3 mi	Manchester, NH	★★★★★	5/5
Mount Carmel Rehabilitation and Nursing Center	4.4 mi	Manchester, NH	★★★★☆	4/5
Ridgewood Center, Genesis Healthcare	4.5 mi	Bedford, NH	★★☆☆☆	2/5
Saint Teresa Rehabilitation & Nursing Center	5.1 mi	Manchester, NH	★★☆☆☆	2/5
Hanover Hill Health Care Center	5.4 mi	Manchester, NH	★★★☆☆	3/5
St Joseph Residence	5.4 mi	Manchester, NH	★★★★☆	3/5
Holy Cross Health Center	6.6 mi	Manchester, NH	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Goffstown →

Facility data as of CMS processing date 2026-08-01. CCN 305048.

The Care File

Visit checklist — Hillsborough County Nursing Home

400 Mast Road, Goffstown, NH 03045 · 6036275540

Health inspection rating 3/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 305048 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)