Pheasant Wood Center
50 Pheasant Road, Peterborough, NH 03458 · Hillsborough County · 99 certified beds · avg 81 residents/day · certified since Aug 20, 1996
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
2/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
2.99
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 13, 2025 | D · Potential for harm, one-off | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jun 13, 2025 | B · Minimal risk, repeated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Jun 27, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jun 27, 2024 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Jun 27, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Jun 27, 2024 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Jun 27, 2024 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Nov 7, 2023 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Nov 7, 2023 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint |
| Apr 14, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Apr 14, 2023 | D · Potential for harm, one-off | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. |
| Apr 14, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 14, 2023 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Apr 14, 2023 | B · Minimal risk, repeated | The facility did not keep residents' personal and medical information private and confidential. |
| Apr 14, 2023 | B · Minimal risk, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Apr 14, 2023 | B · Minimal risk, repeated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 7).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 9 | 0 | D |
| 2024 | 5 | 0 | E |
| 2025 | 7 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Hampshire avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.99 | 4.11 | 3.95 | bottom 10% in New Hampshire; bottom 14% in the U.S. |
| Registered Nurse hours | 0.54 | 0.82 | 0.69 | bottom 17% in New Hampshire; bottom 44% in the U.S. |
| Weekend total nurse staffing | 2.70 | 3.67 | 3.50 | bottom 8% in New Hampshire; bottom 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.56 | 0.55 | 0.48 | top 42% in New Hampshire; top 27% in the U.S. |
| Total nursing staff turnover (%) | 35.8 | 44.1 | 45.8 | top 22% in New Hampshire; top 26% in the U.S. |
| RN turnover (%) | 23.1 | 40.9 | 42.9 | top 17% in New Hampshire; top 18% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.25, RN 0.59, weekend 2.93. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Genesis Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Harborside New Hampshire Limited Partnership | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/01/2019 |
| Harborside Toledo Business LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Sunbridge Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 05/01/2019 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 05/01/2019 |
| Bilal, Haris | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2024 |
| Bilal, Haris | Individual | ADP of the SNF | NOT APPLICABLE | 03/12/2025 |
| Bridgeford, Laura | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Labrie, Nicholas | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/05/2019 |
| Labrie, Nicholas | Individual | ADP of the SNF | NOT APPLICABLE | 03/12/2025 |
| Mendelson, Avi | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2024 |
| Morris, Diane | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/23/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Jaffrey Rehabilitation and Nursing Center | 8.0 mi | Jaffrey, NH | ★☆☆☆☆ | 1/5 | |
| Crestwood Center | 14.6 mi | Milford, NH | ★★★★☆ | 3/5 | |
| The Elms Center | 14.9 mi | Milford, NH | ★★☆☆☆ | 3/5 | |
| Hillsboro House Nursing Home | 15.6 mi | Hillsboro, NH | ★★★☆☆ | 2/5 | |
| Alpine Healthcare Center | 17.3 mi | Keene, NH | ★☆☆☆☆ | 1/5 | |
| Langdon Place of Keene | 17.8 mi | Keene, NH | ★★★★★ | 5/5 | |
| Keene Center, Genesis Healthcare | 18.5 mi | Keene, NH | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 305059.