New Jersey ›Burlington

Complete Care at Marcella

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2305 Rancocas Road, Burlington, NJ 08016 (opens Google Maps) · Burlington County · (609) 387-9300· 150 certified beds · avg 143 residents/day · certified since May 2, 1994 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

4/5
Health inspection rating (on-site)
inspected Jul 24, 2025
1
Serious findings on record
most recent May 12, 2026
$62,666
Fines, last 3 years
3.59
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, isolated · May 12, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Jun 22, 2026 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 16 inspection findings. Open the full record below to read every finding.

  1. J · Immediate jeopardy, isolated

    The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689

  2. D · Potential for more than minimal harm, isolated

    The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint F-0760

  3. D · Potential for more than minimal harm, isolated

    The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 16 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
May 12, 2026▲ J · Immediate jeopardy, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Jul 24, 2025D · Potential for more than minimal harm, isolatedThe facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint · F-0760
Jul 24, 2025D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Jan 21, 2025E · Potential for more than minimal harm, patternThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842
Jun 7, 2024D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880
Nov 21, 2023F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Nov 21, 2023E · Potential for more than minimal harm, patternThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Nov 21, 2023D · Potential for more than minimal harm, isolatedThe facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558
Nov 21, 2023D · Potential for more than minimal harm, isolatedThe facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641
Nov 21, 2023D · Potential for more than minimal harm, isolatedThe facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint · F-0655
Nov 21, 2023D · Potential for more than minimal harm, isolatedThe facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Nov 21, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
Aug 11, 2021D · Potential for more than minimal harm, isolatedThe facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686
Aug 11, 2021D · Potential for more than minimal harm, isolatedThe facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759
Aug 11, 2021B · Potential for minimal harm, patternThe facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636
Aug 11, 2021B · Potential for minimal harm, patternThe facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (7 → 2).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2021
All citations: 4
Serious citations (G–L): 0
2023
All citations: 7
Serious citations (G–L): 0
2024
All citations: 1
Serious citations (G–L): 0
2025
All citations: 3
Serious citations (G–L): 0
2026
All citations: 1
Serious citations (G–L): 1

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202140D
202370F
202410D
202530E
202611J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

1 fine totaling $62,666.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

DateTypeAmount / length
May 12, 2026Fine$62,666

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityNew Jersey averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.59
New Jersey average: 3.88
U.S. average: 3.95
Registered Nurse hours
This facility: 0.39
New Jersey average: 0.67
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.16
New Jersey average: 3.53
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityNew Jersey avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)3.593.883.95bottom 46% in New Jersey; bottom 41% in the U.S.
Registered Nurse hours0.390.670.69bottom 21% in New Jersey; bottom 21% in the U.S.
Weekend total nurse staffing3.163.533.50bottom 38% in New Jersey; bottom 40% in the U.S.
Weekend RN hours (not acuity-adjusted)0.200.500.48bottom 11% in New Jersey; bottom 12% in the U.S.
Total nursing staff turnover (%)36.339.745.8top 41% in New Jersey; top 27% in the U.S.
RN turnover (%)20.037.742.9top 15% in New Jersey; top 13% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.57, RN 0.39, weekend 3.14.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.57 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Complete Care at Marcella. CMS inspection and staffing records do not tell us what this home will charge you.

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Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Owner / managerTypeRoleStakeSince
PC NJ1 Opcos LLCOrganization5% or Greater Direct Ownership Interest100%07/01/2021
PC Wta Opco Holdco LLCOrganization5% or Greater Indirect Ownership Interest—07/01/2021
SMS 2021 TrustOrganization5% or Greater Indirect Ownership Interest—07/01/2021
Stein, ShalomIndividualIndirect Ownership InterestNOT APPLICABLE07/01/2021
Aurora Guardian Holdco II Co-Borrower, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Aurora Guardian Holdco II Mezz Borrower, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Aurora Guardian Holdco II, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Aurora Guardian II Realty, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Aurora Guardian Partners II LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Hepner-Elcheck, LisaIndividualADP of the SNFNOT APPLICABLE07/01/2021
Hoch, RobertIndividualManaging Control - Governing BodyNOT APPLICABLE07/01/2021
Hoch, RobertIndividualOperational/Managerial ControlNOT APPLICABLE07/01/2021
J & R Family Investments, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Kaufman, ChaimIndividualOperational/Managerial ControlNOT APPLICABLE07/01/2021
Kaufman, ChaimIndividualADP of the SNFNOT APPLICABLE07/01/2021
L Friedman 2018 Family TrustOrganizationADP of the SNFNOT APPLICABLE07/01/2021
L Friedman Family Holdings LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Landau Family Investment TrustOrganizationADP of the SNFNOT APPLICABLE07/01/2021
M Friedman 2018 Family TrustOrganizationADP of the SNFNOT APPLICABLE07/01/2021
Marcella Center Realty, LLCOrganizationADP of the SNFNOT APPLICABLE07/01/2021

Showing 20 of 34 parties CMS has on file for this facility; 14 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "What systems do you use to prevent medication errors, and what happens when one occurs?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "How do you keep residents' medical records accurate, complete, and secure?"
  • "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
  • "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
  • "Who completes resident assessments here, and how do you check them for accuracy?"
  • "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"

Also worth asking anywhere

  • "Your weekend nurse staffing is reported below the New Jersey midpoint — how does the weekend schedule differ from a weekday?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 36% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 34 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 131 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Complete Care at Burlington Woods, LLC0.6 miBurlington, NJ★★★★☆3/5
Masonic Village at Burlington1.9 miBurlington, NJ★★☆☆☆1/5abuseSFF
Bristol Health & Rehab Center4.6 miBristol, PA★☆☆☆☆1/5
Mount Holly Rehabilitation & Healthcare Center4.7 miLumberton, NJ★☆☆☆☆1/5abuse
Careone at Moorestown5.8 miMoorestown, NJ★★★☆☆3/5
Total Rehab Moorestown6.2 miMoorestown, NJ★★★☆☆2/5
Willowbrooke Court Skilled Care at Evergreens6.4 miMoorestown, NJ★★★★★5/5
Cambridge Rehabilitation and Healthcare Center6.8 miMoorestown, NJ★★★☆☆2/5
River's Edge Rehabilitation & Healthcare Center7.2 miPhiladelphia, PA★★★★☆3/5
Juniper Village at Bucks County Rehab and SKD Care7.6 miBensalem, PA★★★★★4/5
Wynwood Rehabilitation and Healthcare Center7.8 miCinnaminson, NJ★★☆☆☆1/5
Statesman Health & Rehabilitation Center8.8 miLevittown, PA★★★★☆3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Burlington, NJ — 17 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Burlington →

Facility data as of CMS processing date 2026-08-01. CCN 315330.

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