Complete Care at Ocean Grove LLC
160 S Main St, Ocean Grove, NJ 07756 · Monmouth County · 147 certified beds · avg 88 residents/day · certified since Nov 1, 1997
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
2/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
3.26
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (26)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 6, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jul 24, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Jul 24, 2025 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Jul 24, 2025 | E · Potential for harm, repeated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Jul 24, 2025 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. |
| Jul 24, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 15, 2025 | D · Potential for harm, one-off | The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · from a complaint |
| May 15, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Jun 28, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Jun 28, 2024 | E · Potential for harm, repeated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint |
| Feb 19, 2024 | E · Potential for harm, repeated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Feb 19, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 17, 2021 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 11).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 1 | 0 | D |
| 2024 | 11 | 0 | E |
| 2025 | 13 | 0 | F |
| 2026 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | New Jersey avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.26 | 3.88 | 3.95 | bottom 21% in New Jersey; bottom 24% in the U.S. |
| Registered Nurse hours | 0.36 | 0.67 | 0.69 | bottom 14% in New Jersey; bottom 16% in the U.S. |
| Weekend total nurse staffing | 3.15 | 3.53 | 3.50 | bottom 37% in New Jersey; bottom 39% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.39 | 0.50 | 0.48 | bottom 50% in New Jersey; top 49% in the U.S. |
| Total nursing staff turnover (%) | 57.3 | 39.7 | 45.8 | bottom 10% in New Jersey; bottom 21% in the U.S. |
| RN turnover (%) | 50.0 | 37.7 | 42.9 | bottom 26% in New Jersey; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.59, RN 0.40, weekend 3.47. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| PC HMH Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 03/16/2023 |
| PC HMH Opco Holdngs LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/16/2023 |
| SMS 2021 Trust | Organization | 5% or Greater Indirect Ownership Interest | — | 03/16/2023 |
| Stein, Shalom | Individual | Indirect Ownership Interest | NOT APPLICABLE | 03/16/2023 |
| Dudick, Francine | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Eef Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Hoch, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/16/2023 |
| Hoch, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2023 |
| Mercado, Wanda | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2023 |
| Mercado, Wanda | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Ocean Grove Propco Holdco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Ocean Grove Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Pass, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2023 |
| Pass, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Propco Intermediate 9 LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| PC HMH Topco Propco Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Peace Capital Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
| Sabella, Sabrina | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2023 |
| Sabella, Sabrina | Individual | ADP of the SNF | NOT APPLICABLE | 03/16/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Coral Harbor Rehabilitation and Healthcare Center | 1.3 mi | Neptune City, NJ | ★★★★☆ | 3/5 | |
| King Manor Care and Rehabilitation Center | 1.4 mi | Neptune, NJ | ★★★★☆ | 4/5 | |
| Jersey Shore Post Acute Rehabilitation and Nursing | 1.7 mi | Neptune, NJ | ★★★☆☆ | 3/5 | |
| Imperial Care Center | 3.1 mi | Neptune, NJ | ★★★★☆ | 4/5 | |
| Tower Lodge Care Center | 3.5 mi | Wall, NJ | ★★★★★ | 4/5 | |
| Careone at Wall | 3.8 mi | Wall, NJ | ★★★★★ | 4/5 | |
| Continuing Care at Seabrook | 3.9 mi | Tinton Falls, NJ | ★★★★★ | 5/5 | |
| Complete Care at Wall LLC | 4.3 mi | Wall, NJ | ★★☆☆☆ | 1/5 | |
| Aster Creek Nursing and Rehabilitation Center | 4.5 mi | Tinton Falls, NJ | ★★★☆☆ | 3/5 | |
| Jersey Shore Center | 4.9 mi | Eatontown, NJ | ★★★★☆ | 3/5 | |
| Complete Care at Monmouth, LLC | 5.9 mi | Long Branch, NJ | ★★☆☆☆ | 2/5 | |
| Sunnyside Manor | 6.0 mi | Wall, NJ | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 315365.