Vancrest of Delphos

Name: Vancrest of Delphos
Address: 1425 EAST FIFTH STREET, Delphos, OH, 45833, US
Telephone: 4196952871

1425 East Fifth Street, Delphos, OH 45833 · Allen County · 99 certified beds · avg 86 residents/day · certified since Feb 4, 2000

Part of chain: VANCREST HEALTH CARE CENTERS (13 facilities, chain avg rating 4.0★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.34

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (6)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 28, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Sep 28, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Nov 18, 2021	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2021	3	0	E
2023	3	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.34	3.45	3.95	top 48% in Ohio; bottom 29% in the U.S.
Registered Nurse hours	0.48	0.60	0.69	bottom 36% in Ohio; bottom 34% in the U.S.
Weekend total nurse staffing	2.77	3.07	3.50	bottom 35% in Ohio; bottom 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.29	0.42	0.48	bottom 26% in Ohio; bottom 29% in the U.S.
Total nursing staff turnover (%)	42.7	48.7	45.8	top 34% in Ohio; top 44% in the U.S.
RN turnover (%)	25.0	43.9	42.9	top 20% in Ohio; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.51, RN 0.50, weekend 2.91. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Partnership

Owner / manager	Type	Role	Stake	Since
Bagley, Jon	Individual	5% or Greater Direct Ownership Interest	40%	03/01/1998
White, Mark	Individual	5% or Greater Direct Ownership Interest	60%	03/01/1998
Bagley, Jon	Individual	Corporate Director	NOT APPLICABLE	03/01/1998
Bagley, Jon	Individual	Corporate Officer	NOT APPLICABLE	03/01/1998
Hershey, Nicole	Individual	W-2 Managing Employee	NOT APPLICABLE	02/02/2004
Murphy, Mickey	Individual	W-2 Managing Employee	NOT APPLICABLE	09/25/2000
Vancrest Management Corp.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/09/2010
White, Mark	Individual	Corporate Director	NOT APPLICABLE	03/01/1998
White, Mark	Individual	Corporate Officer	NOT APPLICABLE	03/01/1998

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Meadows of Delphos the	1.5 mi	Delphos, OH	★★★★☆	4/5
Roselawn Manor	9.7 mi	Spencerville, OH	★★★★★	4/5
Liberty Retirement Community of Lima INC	10.7 mi	Lima, OH	★★☆☆☆	1/5
Springs of Lima the	11.0 mi	Lima, OH	★★★★★	5/5
Meadows of Kalida	11.6 mi	Kalida, OH	★★★★★	5/5
Lima Convalescent Home	12.0 mi	Lima, OH	★★★★☆	3/5
Springview Manor	12.9 mi	Lima, OH	★★★★☆	3/5
Shawnee Manor	13.4 mi	Lima, OH	★★★★☆	4/5
Van Wert Manor	13.7 mi	Van Wert, OH	★★★★★	4/5
Carecore at Lima	14.6 mi	Lima, OH	★★★☆☆	2/5
Vancrest Health Care Center	15.6 mi	Van Wert, OH	★★★★★	4/5
Otterbein-Cridersville	16.4 mi	Cridersville, OH	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Delphos →

Facility data as of CMS processing date 2026-08-01. CCN 366189.

The Care File

Visit checklist — Vancrest of Delphos

1425 East Fifth Street, Delphos, OH 45833 · 4196952871

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "How do you arrange eye and hearing care for residents, including appointments and equipment like glasses or hearing aids?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 366189 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)