Willow Ridge of Mennonite Home Communities of Ohio
101 Willow Ridge Drive, Bluffton, OH 45817 · Allen County · 20 certified beds · avg 18 residents/day · certified since Mar 1, 2013
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jan 25, 2022 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Feb 16, 2022 (Deficient, Provider has date of correction)
All citations in the current public record (23)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jul 11, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 25, 2022 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Jan 25, 2022 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 25, 2022 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 25, 2022 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Jan 25, 2022 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 25, 2022 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 25, 2022 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| May 2, 2019 | E · Potential for harm, repeated | The facility did not honor residents' right to manage their own money and financial affairs. |
| May 2, 2019 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 2, 2019 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 8 | 0 | E |
| 2022 | 7 | 1 | G ▲ |
| 2024 | 8 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.24 | 3.45 | 3.95 | top 1% in Ohio; top 3% in the U.S. |
| Registered Nurse hours | 1.00 | 0.60 | 0.69 | top 5% in Ohio; top 16% in the U.S. |
| Weekend total nurse staffing | 5.91 | 3.07 | 3.50 | top 1% in Ohio; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.54 | 0.42 | 0.48 | top 21% in Ohio; top 28% in the U.S. |
| Total nursing staff turnover (%) | 32.3 | 48.7 | 45.8 | top 12% in Ohio; top 18% in the U.S. |
| RN turnover (%) | 80.0 | 43.9 | 42.9 | bottom 6% in Ohio; bottom 6% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.30, RN 0.85, weekend 5.01. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brethren Retirement Community | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/31/2024 |
| Allread, Kara | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Arnold, Matthew | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Brethren Retirement Community | Organization | ADP of the SNF | NOT APPLICABLE | 12/31/2024 |
| Keller, Lori | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Kepler, David | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Maurer, Rebecca | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Nickles, Lance | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/15/2024 |
| Nickles, Lance | Individual | ADP of the SNF | NOT APPLICABLE | 04/15/2024 |
| North, Steven | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Polhamus, Marjorie | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Shetler, David | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Subler, Jeff | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Warner, John | Individual | Corporate Director | NOT APPLICABLE | 12/31/2024 |
| Warner, John | Individual | Corporate Officer | NOT APPLICABLE | 12/31/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Does your facility have an active resident council, and how does management respond to its concerns?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Mennonite Memorial Home | 1.4 mi | Bluffton, OH | ★★★☆☆ | 3/5 | |
| Vancrest of Ada | 8.4 mi | Ada, OH | ★★☆☆☆ | 2/5 | |
| Autumn Court | 11.3 mi | Ottawa, OH | ★★★★☆ | 3/5 | |
| Lost Creek Rehabilitation and Nursing Center | 12.2 mi | Lima, OH | ★☆☆☆☆ | 2/5 | |
| Meadows of Ottawa the | 12.8 mi | Ottawa, OH | ★★★★☆ | 3/5 | |
| Serenity Spring Senior Living at Arlington | 13.1 mi | Arlington, OH | ★★★★☆ | 3/5 | |
| Carecore at Lima | 13.8 mi | Lima, OH | ★★★☆☆ | 2/5 | |
| Liberty Retirement Community of Lima INC | 14.4 mi | Lima, OH | ★★☆☆☆ | 1/5 | |
| Springview Manor | 14.8 mi | Lima, OH | ★★★★☆ | 3/5 | |
| Meadows of Leipsic | 15.0 mi | Leipsic, OH | ★★★★★ | 4/5 | |
| Lima Convalescent Home | 15.1 mi | Lima, OH | ★★★★☆ | 3/5 | |
| Meadows of Kalida | 16.2 mi | Kalida, OH | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 366402.