Vancrest of Hicksville
601 Defiance Avenue, Hicksville, OH 43526 · Defiance County · 61 certified beds · avg 47 residents/day · certified since May 19, 1986
Part of chain: VANCREST HEALTH CARE CENTERS (13 facilities, chain avg rating 4.0★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 7, 2026 | E · Potential for harm, repeated | The facility did not honor residents' right to manage their own money and financial affairs. |
| May 7, 2026 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| May 7, 2026 | E · Potential for harm, repeated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. |
| May 7, 2026 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| May 7, 2026 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Apr 2, 2025 | D · Potential for harm, one-off | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. · from a complaint |
| Jan 18, 2024 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 18, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 6, 2021 | E · Potential for harm, repeated | The facility did not properly protect the personal money residents deposited with it for safekeeping. |
| May 6, 2021 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| May 6, 2021 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 6, 2021 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 6, 2021 | D · Potential for harm, one-off | The facility did not provide timely, quality laboratory tests to meet residents' needs. |
| May 6, 2021 | C · Minimal risk, facility-wide | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 6 | 0 | E |
| 2024 | 2 | 0 | F |
| 2025 | 1 | 0 | D |
| 2026 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.33 | 3.45 | 3.95 | top 50% in Ohio; bottom 28% in the U.S. |
| Registered Nurse hours | 0.54 | 0.60 | 0.69 | bottom 50% in Ohio; bottom 44% in the U.S. |
| Weekend total nurse staffing | 2.91 | 3.07 | 3.50 | bottom 46% in Ohio; bottom 26% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.34 | 0.42 | 0.48 | bottom 39% in Ohio; bottom 39% in the U.S. |
| Total nursing staff turnover (%) | 43.6 | 48.7 | 45.8 | top 36% in Ohio; top 46% in the U.S. |
| RN turnover (%) | 22.2 | 43.9 | 42.9 | top 16% in Ohio; top 17% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.63, RN 0.59, weekend 3.17. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bagley, Jon | Individual | 5% or Greater Direct Ownership Interest | 10% | 04/01/2021 |
| Gehl, Jacob | Individual | 5% or Greater Direct Ownership Interest | 5% | 04/01/2021 |
| McCleery, Mark | Individual | 5% or Greater Direct Ownership Interest | 5% | 04/01/2021 |
| Myers, Mark | Individual | 5% or Greater Direct Ownership Interest | 10% | 04/01/2021 |
| White, Carol | Individual | 5% or Greater Direct Ownership Interest | 5% | 04/01/2021 |
| White, Claire | Individual | 5% or Greater Direct Ownership Interest | — | 04/01/2021 |
| White, Mark | Individual | 5% or Greater Direct Ownership Interest | 45% | 04/01/2021 |
| White, Nicolaus | Individual | 5% or Greater Direct Ownership Interest | 10% | 04/01/2021 |
| Bagley, Jon | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| Bradford, Martha | Individual | W-2 Managing Employee | NOT APPLICABLE | 04/01/2021 |
| Gehl, Jacob | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| McCleery, Mark | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| Myers, Mark | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| Vancrest Management Corp. | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2021 |
| White, Carol | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| White, Claire | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| White, Mark | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
| White, Nicolaus | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How are residents' personal funds handled here, and what records can families review?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Park View Care Center | 10.4 mi | Edgerton, OH | ★★★★★ | 4/5 | |
| Pines of Dekalb | 11.7 mi | Butler, IN | ★★★★★ | 4/5 | |
| Gardens of Paulding the | 13.0 mi | Paulding, OH | ★★☆☆☆ | 2/5 | |
| Cedars the | 13.9 mi | Leo, IN | ★★★★☆ | 4/5 | |
| Vancrest of Payne | 14.5 mi | Payne, OH | ★★★★★ | 5/5 | |
| Majestic Care of Bryan | 14.8 mi | Bryan, OH | ★☆☆☆☆ | 2/5 | |
| Williams Co Hillside Country L | 15.5 mi | Bryan, OH | ★★★★☆ | 3/5 | |
| Auburn Village | 15.6 mi | Auburn, IN | ★★★☆☆ | 3/5 | |
| Betz Nursing Home | 17.0 mi | Auburn, IN | ★★★★★ | 5/5 | |
| Heritage Pointe of Fort Wayne | 19.2 mi | Fort Wayne, IN | ★★★★★ | 5/5 | |
| Grey Stone Health and Rehabilitation Center | 19.4 mi | Fort Wayne, IN | ★☆☆☆☆ | 1/5 | |
| Ashton Creek Health and Rehabilitation Center | 19.4 mi | Fort Wayne, IN | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
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Facility data as of CMS processing date 2026-08-01. CCN 365680.